install prestashop fail at 23%

[dinsenstina]

hey

 

I really hope to help me. I have now for several days tried to install prestashop on my domain. But it continues to fail at 23%

 

it says:

 

Create default shop and languages

An error occurred during the installation ...

 

I try to install prestashop 1.6.0.13 version.

 

I have had contact with my host many times, but they can not understand it.

 

Hope you can help me.

 

I installed prestashop many times without problems, so it's a little weird for me

 

many thanks

 

/Christina

[tuspantallas]

Hi, my installation process also fails at 75% 

[markphd]

I have tested on two separate domains and both installation failed at 23%. It seems the connection times out when its fetching installDefaultData.

[tuk66]

Can you install it locally? I think it could be server timeout.

[dinsenstina]

Ye i have... I have done on local host without any problems

[tuspantallas]

This is the error i got:

 

 

PHP Fatal error:  Call to a member function install() on a non-object in /www/docs/domain.com/public_html/shop/install/models/install.php on line 707

Edited March 2, 2015 by tuspantallas (see edit history)

[tuspantallas]

This is the error i got:

 

 

PHP Fatal error:  Call to a member function install() on a non-object in /www/docs/domain.com/public_html/shop/install/models/install.php on line 707

Someone could help me with this error?

Tks!

[JSheward]

Has anybody been able to solve this yet?

 

I'm attempting a fresh install and I keep getting stuck on 23%.

 

I have tried using the default language and timezone settings and I have tried changing them to English (UK) as well.

 

My host is 123-reg.

 

I have created php.ini within root directory and changed the following:

 

max_file_uploads = 100
memory_limit = 128M
safe_mode = Off
upload_max_filesize = 128M
mysql.connect_timeout = 300

 

I have confirmed these settings changed by creating a php info file.

 

No success there.

 

Any other ideas?

[JSheward]

This is set to 30. I attempted to change this to 60 using php.ini, but it didn't accept the new value. I've read somewhere that 123-reg do not allow you to edit this. Is this critical to this failure?

[JSheward]

This is set to 30. I attempted to change this to 60 using php.ini, but it didn't accept the new value. I've read somewhere that 123-reg do not allow you to edit this. Is this critical to this failure?

 

I've spoken to 123-reg. On their standard shared hosting plans which were purchased prior to 30/03/2015, the max_execution_time is set to 30seconds, and they refuse to change it on the basis it could cause other users on the same server to have problems. They have advised me that the new packages bought since this date have the max_execution_time value set to 120s.

 

I'm in the process of getting my hosting moved over to the newer platform and will report back what happens. Unfortunately it's not the 300 seconds as recommended by PrestaShop here.