sasa15 Posted February 26, 2015 Share Posted February 26, 2015 Hi, seems I cannot manage My store and Settings from prestashop.com site. Error Link to comment Share on other sites More sharing options...
0 Vincent Beudez Posted February 26, 2015 Share Posted February 26, 2015 Should be ok now Link to comment Share on other sites More sharing options...
0 Vincent Beudez Posted February 26, 2015 Share Posted February 26, 2015 Hi, Yeah sorry, we are experiencing a bug on our website, access to prestashop account may be difficult for a moment :-/ It's being fixed, but I don't know yet when it's over. Link to comment Share on other sites More sharing options...
0 sasa15 Posted February 26, 2015 Author Share Posted February 26, 2015 thank you;) Link to comment Share on other sites More sharing options...
0 Carlos-PWM Posted February 26, 2015 Share Posted February 26, 2015 I think you could have warned. We've been all day trying to contact you without knowing if we had lost the store.In addition, we do not have any sign of life from our store. Link to comment Share on other sites More sharing options...
0 Vincent Beudez Posted February 27, 2015 Share Posted February 27, 2015 Hi Carlos, You are totally right. We must have warned. Something went wrong there too, as there should have been a maintenance mode that didn't work. And we are also working on it so that it won't happen again. We really want to apologize about it. Link to comment Share on other sites More sharing options...
0 Carlos-PWM Posted February 27, 2015 Share Posted February 27, 2015 Vincent, We have opened a ticket about this issue and Prestashop's answer was "Your shop has been deleted for at least ten days". What is this?!? You can't afford to say this to a client. We need a different, better and quicker solution. Social media comments are at stake once this isn't reasonable. Waiting for your feedack, Carlos Link to comment Share on other sites More sharing options...
0 Vincent Beudez Posted March 3, 2015 Share Posted March 3, 2015 Hi Carlos, I didn't know about this answer from support. And once again, yes, what happened is not reasonable. The process, the communication intra PrestaShop (cf the support answer) and to the community. So, what we do is : - we identify where we failed : the bug that made it unavailable, the maintenance mode that didn't work, the communication lack - and we work on it so that it doesn't happen again. We could hide behind excuses but no, we will improve our processes. That's all that matters. Link to comment Share on other sites More sharing options...
0 Carlos-PWM Posted March 3, 2015 Share Posted March 3, 2015 Vincent, I have no problem with a company/process that fails to some extent. However, I need a solution. Once the one that Prestashop provided is not reasonable at all, I need a better one. I can't wait 10 days to have my store online again. So please induce Prestashop to fix it earlier so that I can have my store online running before the 10 days. Thanks, Waiting for feedback, Carlos Link to comment Share on other sites More sharing options...
0 Vincent Beudez Posted March 3, 2015 Share Posted March 3, 2015 Ok, I understand we are talking about two different problems. I thought your shop was just unavailable during these few hours, but no. Your shop is not available at all. I didn't understand it, sorry. When did you create your shop? Was it around the 16th of january ? and was it https://pwm.pswebshop.com Link to comment Share on other sites More sharing options...
0 Carlos-PWM Posted March 3, 2015 Share Posted March 3, 2015 Exactly! My shop was created on that day (16th of January) and the link was the one you've posted. However, it doesn't lead me to my online store right now (as we know). I'm glad we are now on the same page. So, tell me about the next step! Thanks, Carlos Link to comment Share on other sites More sharing options...
0 Vincent Beudez Posted March 3, 2015 Share Posted March 3, 2015 So, around the 19th of january, you should have received an email from me saying that some of the shops created were corrupted. During the D-day (Cloud launch), some shops had problems and were deleted as they didn't work. What I see is that your shop unfortunately belongs to them. The solution is quite easy, you can create a new one with your account here : https://www.prestashop.com/pt/crie-sua-loja-on-line After, you can add the previous domain name on this new shop in the "my domains" tab. And then, you are sure to have a shop that works, without the problems that the first one had Link to comment Share on other sites More sharing options...
0 Carlos-PWM Posted March 4, 2015 Share Posted March 4, 2015 Vicent, Right after your e-mail on the 19th of January, our online store was deleted and a new one was created from scratch. Now, this second online store disappeared in February due to this bug. I know incidents occur, but my question is if you have a backup. From the first or second online store we had. Waiting for feedback, Carlos Link to comment Share on other sites More sharing options...
0 mixal11 Posted March 5, 2015 Share Posted March 5, 2015 Hi i have a problem and I think its serious regarding customer relations. I purchased theme from this site. I paid for it with my VISA. Now someone from prestashop is asking for my personal ID ? Is this normal to behave to customers this way? Link to comment Share on other sites More sharing options...
0 Vincent Beudez Posted March 5, 2015 Share Posted March 5, 2015 Hi, I don't work for the Addons team, but I can say that fraud controls are very common in ecommerce. This is not against you. Some criteria are used to be sure it is not somebody else using your account or your credit card. It's not made to point you as a cheater, just to confirm it is you. Once, my credit card was used on a website and it wasn't me, I would have prefered they asked the ID to the guy that used my card number Link to comment Share on other sites More sharing options...
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sasa15
Hi,
seems I cannot manage My store and Settings from prestashop.com site.
Error
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