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[Module] SOO Cancel an Order - Cancel from Customer Account Page easily! ( P1.4, 1.5, 1.6 & 1.7 )

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# What does it do?
 

Bring back a vital missing feature from professional Store to Prestashop : allow customer cancel their order from Frontend if it is not yet validated, through his orders history.

Your client does not need to warn you to cancel the order and you know that directly backorder will never be honored.

 

New version is allow to cancel the order status "Processing in Progress".

 

# Feature :
  • Added a button when viewing the details of an order for the cancellation of an order uncommitted.
# The Benefits for customers :
  • Easy to cancel the order that they don't want to continute without contact Store's admin and wait for a long time.
# Compatible:
 
SOO Cancel an Order module is working well with Prestashop 1.4 -> 1.7 all versions.
 
VIEW DEMO >   |   < DOWNLOAD NOW >
Edited by PrestaSOO (see edit history)

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So the merchant still needs to take an action.  if the goal of the module is to allow the customer to cancel the order without waiting for the merchant to reply and take action, then it doesn't really work if the customer also has to contact to request a refund?  Does the module inform the merchant that the order was cancelled?

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SOO Cancel an Order was designed for all Prestashop stores, not for a specially store with a special require. What will happen if a customer can cancel his order and received his money immediately without admin action ?

You can try what SOO Cancel an Order can does here : 

 

https://www.prestasoo.com/prestashop-modules/cancel-an-order.html

user : demo@demo.com  / Password: demodemo

Edited by PrestaSOO (see edit history)

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I would just like you to explain how a refund would be processed when a customer cancels their order using this module?  If the module was designed for all Prestashop stores, then you should have solved this issue, no?

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Prestashop's default features do not allow a customer cancel his order. But in fact, this is a vital feature inside professional store : Amazon, Ebay etc.... And SOO Cancel an Order bring it back to your prestashop store.

 

How does it work ? 

 

In Customer's order history, SOO Cancel an Order will allow customer cancel an order that he doesn't want to continute. If the order's status is shipped / delivered etc..., he can not cancels the order.

When he cancels the order, the next step is belong to Prestashop core : an Email to confirm, order status will be changed to Cancelled. If you want to refund, find a way to give customer's money back - There is no ecommerce on the world want to refund automatically.

 

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Edited by PrestaSOO (see edit history)

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So does the module notify the merchant that the order was cancelled?

 

Most orders cost money, and every customer in the world is going to want a refund when they cancel and do not receive their merchandise.  So what is the point of allowing the customer to cancel the order, if they do not receive a refund?

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SOO Cancel an Order doesn't notify - Prestashop Core does.

Prestashop core does not notify the merchant that an order was cancelled.  It does notify the customer however, but that is not what we are discussing. 

 

If you want to refund, you need to do it by your self.

This is what I suspected.  So truth be told, the merchant will not be notified that the order was cancelled, and therefore would not know to refund the money.  This means the customer will likely be upset and have to contact the merchant for a refund.

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As i said, both Prestashop Team, me and every merchants dont want to refund automatically. If you need to refund automatically, you need to find a solution. SOO Cancel an Order doesn't do it. Just "Cancel an Order"

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SOO Cancel an Order module is available on Prestashop Addons store : https://addons.prestashop.com/en/product.php?id_product=18659

You can download this module on store or on our official website  ( with a lower price ) if you want :)

Official link : https://www.prestasoo.com/prestashop-modules/cancel-an-order.html

Store link : http://addons.prestashop.com/en/checkout-modules/18659-soo-cancel-an-order.html

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V2.2.0 updated :

  • Allow to cancel the order if its status is "Processing in Progress".
  • Found a new way to works even on some special hostings.

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Hi. I cant access your web. Please give me the download link. Thank you very much.

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@Bazer try now. There is nothing wrong with downloadlink added here. Check possible firewall on your machine is not blocking.

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