tesladisk Posted December 30, 2014 Share Posted December 30, 2014 PLEASE HELP i get this in back office Bad SQL queryMySQL server has gone away i cant access orders products my sql is ofloaded but i confirm the server is working from my host told me that my script is slow and there is a 10 second timeout and i must use persistent connections but i dont know what to do please anyone who can help me Link to comment Share on other sites More sharing options...
Dh42 Posted December 30, 2014 Share Posted December 30, 2014 It means the sql server does not have enough power for your shop. Link to comment Share on other sites More sharing options...
tesladisk Posted December 30, 2014 Author Share Posted December 30, 2014 i found the problem i look to apache error log and i found the config/xml the file have wrong permisions probably from the last server update dont know when i change the permisions of the xml files work again fine phew i go do drink something to send the stress away 1 Link to comment Share on other sites More sharing options...
edarioq Posted December 30, 2014 Share Posted December 30, 2014 (edited) They invented commas. Edited December 30, 2014 by edarioq (see edit history) Link to comment Share on other sites More sharing options...
tesladisk Posted December 31, 2014 Author Share Posted December 31, 2014 continue to geting errors anyone know how to fix this PHP Warning: touch(): Utime failed: Permission denied in /home/myaccount/public_html/classes/Tools.php on line 2995, referer: http://mywebsite.com/logini change file permisions from 755 to 777 but nothing happen error continue Link to comment Share on other sites More sharing options...
Dh42 Posted December 31, 2014 Share Posted December 31, 2014 It is a warning more than likely by mod_security on your server. You can comment that line out. Link to comment Share on other sites More sharing options...
tesladisk Posted December 31, 2014 Author Share Posted December 31, 2014 i do not have mod_security installed but if you say is nothing i am happy with that Link to comment Share on other sites More sharing options...
vekia Posted January 2, 2015 Share Posted January 2, 2015 777 is not always proper permissions your prestashop trying to create xml files inside config/xml file but it can't what is your hosting, do you know what are suggested directory / files permissions there (on your host) ? Link to comment Share on other sites More sharing options...
tesladisk Posted January 2, 2015 Author Share Posted January 2, 2015 i am in unmanaged server no help from host, my server setup is DSO why i have 2 sites and the second one run best with this config i am not coder or expert so i try to learn as more and fast i can the version 1.6.0.9 have many bugs now is confusing the shipping methods and show the same description for all the shipping methods ,and not only that many of the orders have no products and i must go to paypal to find what the customer order also the customer cant see the products in order history . shipping methods is a pain i have 1 free shipping 1 express and one based on weicht for some of the products i sell if a customer buy 2 products with different shipping ends up with a comfuzing shipping page with no sense at all i am in bad luck i think lol Link to comment Share on other sites More sharing options...
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