Gmail, IMAP and Customer service settings

[Øyvind]

Does anyone make the Customer service feedback system in Prestashop version 1.6.0.9 work with Gmail? Customers can send me messages, but when I reply via the back office they don't get my replies.  While it works when I answer the feedback via email, it would have been great to have all the communication in the back office.

IMAP is enabled for my Gmail address in Gmail's Settings >> Forwarding and POP/IMAP >> IMAP Access

I'm using the following settings in Customers >> Customer service:

IMAP URL: mail.gmail.com
IMAP port: 993
IMAP user: My Gmail address
IMAP password: My Gmail address password

All settings below this are set to NO, except for IMAP options (/ssl).

When I click the Run sync button I get this error message: 'Cannot connect to the mailbox:."No such host as mail.gmail.com"'

I'm using the default-bootstrap theme and under Advanced parameters >> E-mail I have selected 'Use PHP's mail() function (recommended; works in most cases)' Is that what's causing the error?

Any tips would be greatly appreciated!

[parsifal]

I'm using the following settings in Customers >> Customer service:

 

IMAP URL: mail.gmail.com

According to Google here, the IMAP server's address is imap.gmail.com, not mail.gmail.com. Maybe that's why you get:

 

'Cannot connect to the mailbox:."No such host as mail.gmail.com"'

Edited December 9, 2014 by parsifal (see edit history)

[Øyvind]

That got me a little bit further, but now this pop-up appear after a while:

 

[afshop]

Hi 

 

I have the same error. Did you solved it?

 

thanks

angela

[Øyvind]

No, unfortunately not. I have to respond to all incoming messages via email.

Edited January 29, 2015 by Øyvind (see edit history)