GoCardless Payment Module not working with 1.6 Prestashop

[mattemple]

Hi 

 

Anyone having problem with this module?

 

GoCardless Payment Module

 

http://addons.prestashop.com/en/payments-gateways-prestashop-modules/5412-gocardless-payment.html

 

The instructions are not update and the module communicate with gocardless but is not able to receive payment confirmation and to create the orders, so we have to make them all manual

 

No answer from Prestashop addons and not contact of the module developer #@&%#

 

Any help out there??

 

Thanks

 

Mat 

[samyha]

Hi mattemple,

 

Sorry to read that you're having issues with that module. Do you mind posting me your Addons order number so I can take a look at it and help you out?

 

Thanks!

[mattemple]

Hi Samyha

 

thanks, the order was n #251042

 

 

I think the problem is the URI setting, as the customer is redirected to GoCardless where he/she can make the payment, we recive the payment confirmations from GoCardless via email, but prestashop does not complete the order and we need to ceate the order manually from the cart left full from the customer 

 

here the URI detailss

 

 

 

Please insert these values to your GoCardless merchant account.
http://www.cyclingveg.com/london/modules/gocardless/bridge.php?status=success
http://www.cyclingveg.com/london/modules/gocardless/bridge.php?status=cancel
http://www.cyclingveg.com/london/modules/gocardless/bridge.php?status=hook

 

We follow all steps of the guide as well in test mode but we are always stuck at Stage 3 step 5 as the order does not appear in the back office (guide attached)

 

Thanks for your help

 

 

Installation Guide.pdf

[samyha]

Hi mat,

 

Thanks for the number. I was able to check your order, but I only found one message sent to the developer, and no one adressed to our support team.

 

To ask for a refund, you have to contact our customer service and fill this form making sure to choose the "I have a billing issue" subject: 

 

Thanks! 

[mattemple]

Hi Samyha 

 

As that is the only GoCardless Module around I would love to find a way to make it work it, before the refund. 

 

M

[samyha]

Hey!

 

I understand, but only the developer of this module will be able to help you. We can help you to get a refund if the developer doens't answer to his onwn support service.

 

Have a nice day.