viktorsundberg Posted December 20, 2009 Share Posted December 20, 2009 For some reason I no longer get an order confirmation email anymore? I was doing some work with the statuses the other day and then it stopped working. Which status controlls the order conf email and hos do I make it work again? Link to comment Share on other sites More sharing options...
JAKCRABBIT Posted December 20, 2009 Share Posted December 20, 2009 BO - Orders - Statuses - 3 - Preparation in progressCheck - Send e-mail to customer when order is changed to this statusTemplate: PreparationBO - Preferences - EmailSet it what you wantBO - Modules - Mail AlertsCheck allFTP - mails/yourlanguage/ do you have order_conf.html and order_conf.txt?And now i think it must working Link to comment Share on other sites More sharing options...
viktorsundberg Posted December 20, 2009 Author Share Posted December 20, 2009 But are'nt the preperation template and order_conf template two seperate templates? Link to comment Share on other sites More sharing options...
JAKCRABBIT Posted December 20, 2009 Share Posted December 20, 2009 But are'nt the preperation template and order_conf template two seperate templates? Yes, they are, order confirmation is send automaticly, but you need to set another thing right. Link to comment Share on other sites More sharing options...
shall-ee Posted January 15, 2010 Share Posted January 15, 2010 I have the same Problem - all mail alerts worked correctly but suddenly stopped to do so.Have you already solved this issue?greets Link to comment Share on other sites More sharing options...
JAKCRABBIT Posted January 15, 2010 Share Posted January 15, 2010 I think that the week before the servers upgraded to the new version of PHP, which is somewhat incompatible with Presto and mail stopped working. Link to comment Share on other sites More sharing options...
shall-ee Posted January 15, 2010 Share Posted January 15, 2010 so whats the solution? should i install the new mail alert module? Link to comment Share on other sites More sharing options...
befneh Posted January 28, 2010 Share Posted January 28, 2010 same here...what is the remedy??I managed to get the "contact" to work, but email for order confirmation is not working Link to comment Share on other sites More sharing options...
PLandgren Posted February 8, 2010 Share Posted February 8, 2010 Sort of struggling with the same issue. I have narrowed it down to this:1) if I have "send e-mail to customer" enabled for "Preparation in progress" then two emails are sent. (Order confirmation AND Preparation email)2) if I have "send e-mail" disabled for "preparation" then no email is sent.So, how are these two connected? Clearly we have two different templates, but what logic is controlling the sending of the order confirmation. I would like the confirmation to be sent, but since the preparation email is sent automatically and at the same time it feels like spamming.../Peter Link to comment Share on other sites More sharing options...
mmatty Posted February 11, 2010 Share Posted February 11, 2010 I had the same problem: if the status does not have the “Send e-mail to customer when order is changed to this status” checked, it will not send the automatic order confirmation email eithereither it send two emails at once, or it will send no emails...to fix this, make a change in class paymentmodule.php:line 350: if ($orderStatus->send_email AND Validate::isEmail($customer->email)) remove "$orderStatus->send_email AND"and it send the automatic email only, without checking for the status email. Link to comment Share on other sites More sharing options...
PLandgren Posted February 11, 2010 Share Posted February 11, 2010 Excellent! That's one more problem solved. Thanks.Clearly this must be considered a bug, right? Link to comment Share on other sites More sharing options...
mmatty Posted February 11, 2010 Share Posted February 11, 2010 yes.. I already submitted a report and my solution Link to comment Share on other sites More sharing options...
mizzer Posted May 11, 2010 Share Posted May 11, 2010 ..and let me take a guess, it's been ignored?Yes, this is a massive bug. Order confirmation should either get it's own setting, or be default sent. Tying it to some other status, when there are two separate templates that duplicate each other, is incorrect. Link to comment Share on other sites More sharing options...
Ralf mit F Posted September 4, 2010 Share Posted September 4, 2010 jakcrabbit & mmatty: you saved my day!When I sent the order_conf on status 3, I received the mail 2 times - one was normal the second was full with the variables - not the values. Thanks for your help!As your post is from feb. - will this be fixed or is it considered a feature? Link to comment Share on other sites More sharing options...
Bazze Posted November 24, 2010 Share Posted November 24, 2010 Perfect, just what I needed. I had some trouble though, cause one of my paymentmodule overrided this function. It took me like 2 hours to figure this out, but when editing the same line in the paymentmodule it worked like a charm. Link to comment Share on other sites More sharing options...
mg-studios Posted January 30, 2011 Share Posted January 30, 2011 Thanks for the fix! I was struggling with this for a while. Link to comment Share on other sites More sharing options...
vito2 Posted May 2, 2012 Share Posted May 2, 2012 Sort of struggling with the same issue. I have narrowed it down to this: 1) if I have "send e-mail to customer" enabled for "Preparation in progress" then two emails are sent. (Order confirmation AND Preparation email) 2) if I have "send e-mail" disabled for "preparation" then no email is sent. So, how are these two connected? Clearly we have two different templates, but what logic is controlling the sending of the order confirmation. I would like the confirmation to be sent, but since the preparation email is sent automatically and at the same time it feels like spamming... /Peter I have the same problem too. I upgrade from 1.4.01.7 to 1.4.7.3 and 2 emails together are sent without my confirmation - preparation and order_conf too. Solution above cann´t be applied, files are different. What can I do with this? Link to comment Share on other sites More sharing options...
vito2 Posted May 2, 2012 Share Posted May 2, 2012 please, how can I solve it? Link to comment Share on other sites More sharing options...
natalize Posted May 9, 2012 Share Posted May 9, 2012 Thank y BO - Orders - Statuses - 3 - Preparation in progress Check - Send e-mail to customer when order is changed to this status Template: Preparation BO - Preferences - Email Set it what you want BO - Modules - Mail Alerts Check all FTP - mails/yourlanguage/ do you have order_conf.html and order_conf.txt? And now i think it must working It worked perfect thank you very much Link to comment Share on other sites More sharing options...
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