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Why and how to solve when customers can still order out of stock products?


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I have already asked in the french forum but no one had the answer for that. So I try my chance here.


We have many products that customers could order even if there are no stock for them. And the setting for the products are set as no order allowed when out of stock.


I really need an answer for that since we waste lots of time to deal with customers for that.


Hope you guys can help with that.


Thanks in advance.

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I've checked already. And even made some test about it increasing quantity to add to cart then reducing to 0 to order -> I could not order so that should have been fine. But still, everyday many people can order some of the out of stock product.

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