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Payment taken but no record of order

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I'm running a client site on PS and the site has been up for around 5 months, the site get's around 20 - 30 orders per day and the other day a customer placed an order and made payment however there is no record of his order or payment in the back office > Orders. 


The only record of the payment and transaction is on SagePay. 


Any reason why this would happen? I've never come across this before.




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