webbusiness23 Posted December 4, 2009 Share Posted December 4, 2009 Hi,although i have installed and configured the "Mail alerts" module, i still don't receive an email which announces me that a new order has been made.Do you know why this happens and how can i solve this?Thanks! Link to comment Share on other sites More sharing options...
DaBouncer Posted January 20, 2010 Share Posted January 20, 2010 I'm having the same problem; anybody care to assist? Link to comment Share on other sites More sharing options...
tomerg3 Posted January 20, 2010 Share Posted January 20, 2010 Do you get regular emails from Prestashop (like the contact us form)? Link to comment Share on other sites More sharing options...
DaBouncer Posted January 20, 2010 Share Posted January 20, 2010 Yes, just did a test; as my store is in a sub-folder I have disabled the Permanent links block v0.1, enabled it and tested; works. But this module is not affecting it; it sends e-mail from contact page even if it's disabled. Link to comment Share on other sites More sharing options...
tomerg3 Posted January 20, 2010 Share Posted January 20, 2010 Check out http://www.presto-changeo.com/content/9-fix-email-problemsI also posted this info in a couple of threads here, but it can be hard to find sometimes, since there are way too many threads about this and similar issues. Link to comment Share on other sites More sharing options...
tomerg3 Posted January 20, 2010 Share Posted January 20, 2010 Are you sure you checked the correct settings in the module?Which version of PS do you use. Link to comment Share on other sites More sharing options...
DaBouncer Posted January 20, 2010 Share Posted January 20, 2010 All notifications enabled, exept for the Product availabilityPS v.1.2.5.0 Link to comment Share on other sites More sharing options...
tomerg3 Posted January 20, 2010 Share Posted January 20, 2010 Unless you entered a wrong email address under "Send to this emails: " or didn't enter one at all, than there's nothing else I can think of.Obviously taking a closer look and trying to debug it would be the next step, but maybe someone else has other suggestions. Link to comment Share on other sites More sharing options...
DaBouncer Posted January 20, 2010 Share Posted January 20, 2010 Ok, maybe someone will follow up this thread, thanks for your help Link to comment Share on other sites More sharing options...
DaBouncer Posted January 21, 2010 Share Posted January 21, 2010 Seems I was missing my language folder (and files) in /modules/mailalerets/mails...Now, it's working ('',) Link to comment Share on other sites More sharing options...
befneh Posted January 28, 2010 Share Posted January 28, 2010 Check out http://www.presto-changeo.com/content/9-fix-email-problemsI also posted this info in a couple of threads here, but it can be hard to find sometimes, since there are way too many threads about this and similar issues. when i use the method, my "contact" is able to send emails again.BUT the email confirmation for order is still not working.Any solution? Link to comment Share on other sites More sharing options...
befneh Posted January 28, 2010 Share Posted January 28, 2010 Seems I was missing my language folder (and files) in /modules/mailalerets/mails...Now, it's working ('',) btw mind sharing how you manage to put back the missing files?My language folder is also missing Link to comment Share on other sites More sharing options...
DaBouncer Posted January 28, 2010 Share Posted January 28, 2010 copy ex. the en-folder > rename folder to reflect your own language > translate contents of folder in text-editor, Dreamweawer etc. > upload Link to comment Share on other sites More sharing options...
befneh Posted January 28, 2010 Share Posted January 28, 2010 funny i managed to get an alert ...but it seem like the alert is delayed.I put 2 email addresses for the alert, but I only got from 1 of them so far.Any solutions for the delay or inconsistency? Link to comment Share on other sites More sharing options...
DaBouncer Posted January 28, 2010 Share Posted January 28, 2010 CheckSettings > ContactSettings > EmailActivate and configureModules > Mail alertsNOTE: I did not use the method described in post#4 Link to comment Share on other sites More sharing options...
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