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[SOLVED]-Backoffice, product : Error while uploading image


jerlef
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Jerome, could you provide more information about the error? Error_log entries from server? Isuggest you to activate PS debug while installing and making tests in the store in maintenance mode.

 

Edit: When do you get that error, manually uploading the image in BO product page or by CVS import?

I had not seen the thumbnail, sorry

Edited by nutxlago (see edit history)

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Jerome, could you provide more information about the error? Error_log entries from server? Isuggest you to activate PS debug while installing and making tests in the store in maintenance mode.

 

Edit: When do you get that error, manually uploading the image in BO product page or by CVS import?

I had not seen the thumbnail, sorry

Hi,

 

In debug mode i have this message :

JSON.parse: unexpected character at line 1 column 1 of the JSON data

 

And in JSON :

-----------------------------145222362928202 Content-Disposition: form-data; name="legend[1]" HUSQVARNA 543XP Tronçonneuse -----------------------------145222362928202 Content-Disposition: form-data; name="file[]"; filename="husq543xp.jpg" Content-Type: image/jpeg ÿØÿà?JFIF??`?`??ÿá?:Ex  (...etc etc encoding image)

 

Thanks

J

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Read this thread http://www.prestashop.com/forums/topic/337880-jsonparse-unexpected-character-at-line-1/

 

Someone suggested there that overwritting all /classes/ for the version have fixed the problem. But it is better you read it first before doing any changes.

 

Hope this helps!

 

I dont understand ? replace all files in /classes/ ? with another PS version ? with the same version ?

I am in PS 1.6.0.6

 

Thanks.

J

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Is your shop closed to public or still testing?  If not, I recommend you to first go to B.O. Preferences > Maintenance a set it to true.

 

Put in B.O. > Advanced parameters  > Performance> chache to NO 

 

 

Then, rename your /classes/ folder to classes_old. Then, upload the complete classes folder from a PS 1.6.0.yourversion installation.

 

So that, if this action does not solve the problem, you can always turn back to your old classes folder.

Edited by nutxlago (see edit history)

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Is your shop closed to public or still testing?  If not, I recommend you to first go to B.O. Preferences > Maintenance a set it to true.

 

Put in B.O. > Advanced parameters  > Performance> chache to NO 

 

 

Then, rename your /classes/ folder to classes_old. Then, upload the complete classes folder from a PS 1.6.0.yourversion installation.

 

So that, if this action does not solve the problem, you can always turn back to your old classes folder.

Same probleme...

i turn back my old classes folder.

 

Thanks

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Could you please provide an url to your homepage? Perhaps js console can throw a bit of light on the problem. (turn off maintenance mode if active)

I just try to update PS 1.6.0.6 et 1.6.09 without succes (but with other probleme so i restore site in PS 1.6.0.6

I do not know what to do !!

 

Thanks

J

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Ok, as far as can see,  error is in js code.  I see JS console is giving this error:

 

Failed to load resource: the server responded with a status of 404 (Not Found) http://combourg-motoculture.fr/img/p/fr-default-medium_default.jpg  (this is the image PS is not loading)
 
Isee you did not have problems to load previous images? Have you installed a new module after the last image upload that was successful? If this is the case, probably a newly installed module have caused the problem.
 
Failed to load resource: net::ERR_BLOCKED_BY_CLIENT   (this is Google Analytics, I do not think it is related)
 
Unfortunately, I am not good enough at javascripting to help you more. 
 
I copied the errors here and now forum JS masters can help you easily.  Good luck!

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Ok, as far as can see,  error is in js code.  I see JS console is giving this error:

 

Failed to load resource: the server responded with a status of 404 (Not Found) http://combourg-motoculture.fr/img/p/fr-default-medium_default.jpg  (this is the image PS is not loading)
 
Isee you did not have problems to load previous images? Have you installed a new module after the last image upload that was successful? If this is the case, probably a newly installed module have caused the problem.
 
Failed to load resource: net::ERR_BLOCKED_BY_CLIENT   (this is Google Analytics, I do not think it is related)
 
Unfortunately, I am not good enough at javascripting to help you more. 
 
I copied the errors here and now forum JS masters can help you easily.  Good luck!

 

Ok

Thanks for your help, i didn't installed module, this is the result of PS 1.5 migration to 1.6 i think...

During migration, i have lot of problems and i did not test image upload... I just try to upload image last week with this error...

 

But i have this problem in backoffice not in front, in BO, when i click on "upload file to server" button this error occured... In front, i just see that the product have no image so it's the default one.

 

J

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It seems somehow related... The error log showed a JSON error, that is javascript. Anyway, hope you will get more expert advise in no time.

I recommend you to write in that older thread about the same problem with a link to this one.

Just be patient, help is coming.

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