jayne514 Posted September 11, 2014 Share Posted September 11, 2014 Yesterday, I had someone from Freelancer install Google Analytics on my website. Then the cart was not displaying on some product pages, guy said it was the theme but its not. Need someone to fix up please Link to comment Share on other sites More sharing options...
Kimi Posted September 11, 2014 Share Posted September 11, 2014 website adress? Link to comment Share on other sites More sharing options...
Guest Posted September 11, 2014 Share Posted September 11, 2014 Can you not roll back to the backup the freelancer would have taken as a starting point. At least that way you have a working site Then let us all know URL of the site, what version of prestashop you are using. Because I thought with 1.6 google analytics is built in Link to comment Share on other sites More sharing options...
jayne514 Posted September 11, 2014 Author Share Posted September 11, 2014 (edited) www dot findsforfabulouswomen dot com dot au if you search 431b this product is in stock but there is no cart Edited September 11, 2014 by jayne514 (see edit history) Link to comment Share on other sites More sharing options...
CarlosC Posted September 11, 2014 Share Posted September 11, 2014 Hi, How many units have on stock the product 431b? Link to comment Share on other sites More sharing options...
jayne514 Posted September 11, 2014 Author Share Posted September 11, 2014 35 units Link to comment Share on other sites More sharing options...
Guest Posted September 11, 2014 Share Posted September 11, 2014 Works fine for me. Try clearing caches Link to comment Share on other sites More sharing options...
jayne514 Posted September 11, 2014 Author Share Posted September 11, 2014 Can you not roll back to the backup the freelancer would have taken as a starting point. At least that way you have a working site Then let us all know URL of the site, what version of prestashop you are using. Because I thought with 1.6 google analytics is built in I doubt there was a backup, I am using 1.6.0.9 . Analytics would not work so Freelancer "fixed" for me then when there was the cart missing on some products he said my theme was not compatible so changed to the default, and appeared ok then this morning no cart on some products Link to comment Share on other sites More sharing options...
Kimi Posted September 11, 2014 Share Posted September 11, 2014 Works fine for me. Try clearing caches clearing cookies often solves similar problem for me Link to comment Share on other sites More sharing options...
jayne514 Posted September 11, 2014 Author Share Posted September 11, 2014 Works fine for me. Try clearing caches There are carts on some products but not on others no cart on products with ref 431b or 731t , 400L and 400M have no carts but 400b,731 do have carts. I looked on my ipad and the carts are missing. Link to comment Share on other sites More sharing options...
bellini13 Posted September 11, 2014 Share Posted September 11, 2014 well, i hope you have learned the basics of "making changes 101". Always make a backup before you have someone touch your store. Have you asked the freelancer to undo the changes they made to see if it fixes the cart issues you are having? 1 Link to comment Share on other sites More sharing options...
Guest Posted September 11, 2014 Share Posted September 11, 2014 Did you clear your caches? Works fine for me, butit does seem to show one thing then flip to the right thing. So clear caches in prestashop AND your browser then report back Also perhaps test in other browsers? Link to comment Share on other sites More sharing options...
jayne514 Posted September 11, 2014 Author Share Posted September 11, 2014 I have found something in the HTML page source . This is on a product where the cart does not display </div><div class="box-cart-bottom"><div class="unvisible"><p id="add_to_cart" class="buttons_bottom_block no-print"> <button type="submit" name="Submit" class="exclusive"> <span>Add to cart</span> </button></p></div> I cloned the product and the cart displays. Link to comment Share on other sites More sharing options...
jayne514 Posted September 11, 2014 Author Share Posted September 11, 2014 Did you clear your caches? Works fine for me, butit does seem to show one thing then flip to the right thing. So clear caches in prestashop AND your browser then report back Also perhaps test in other browsers? 11-09-2014 12-23-48.jpg11-09-2014 12-23-27.jpg Hi I cleared the cache, tried in Chrome, FF and IE and on Ipad and phone. Am I missing something - there is no cart in image one. The new product is a clone and the cart shows up. Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted September 11, 2014 Share Posted September 11, 2014 I can reproduce the problem. if that helps.. looks like someone messed up themes/yourtheme/product.tpl look at this file date using ftp, different than it's fellow .tpl files? If you have this module, it will amongst other things tell you what a developer changed, and give you capability to restore backed up file in one click, i.e. for those that really want to know what happened. Link to comment Share on other sites More sharing options...
jayne514 Posted September 11, 2014 Author Share Posted September 11, 2014 I can reproduce the problem. if that helps.. looks like someone messed up themes/yourtheme/product.tpl look at this file date using ftp, different than it's fellow .tpl files? If you have this module, it will amongst other things tell you what a developer changed, and give you capability to restore backed up file in one click, i.e. for those that really want to know what happened. Thank you for seeing the problem. I uploaded a new product.tpl file and it did not fix the problem Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted September 11, 2014 Share Posted September 11, 2014 Thank you for seeing the problem. I uploaded a new product.tpl file and it did not fix the problem do you have smarty compile set to 'never compile'? and you did not report that the file time/date last updated was different than other .tpl files. Link to comment Share on other sites More sharing options...
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