N02SRT Posted August 28, 2014 Share Posted August 28, 2014 Hi all, I am having an issue just with the back office, more specifically the product pages. It over 20 seconds to fully load the page... Then when I click save, the page freezes for about 55 seconds, then slowly starts to load the main product page. All other parts of the back office work great. I am running on 1.6.9 and have a dedicated server with the following specs: 8 Xeon Cores @ 3.6 GHz 32gb ddr3 ecc memory 2x 120gb ssd on hardware raid 1 Any help would be appreciated. -Steve Link to comment Share on other sites More sharing options...
duredo Posted August 28, 2014 Share Posted August 28, 2014 see this thread to solve this issue ~> http://www.prestashop.com/forums/topic/349796-performance-hot-fix-please-apply-solved-1609-class-indexphp-has-disappeared/ Link to comment Share on other sites More sharing options...
N02SRT Posted August 28, 2014 Author Share Posted August 28, 2014 see this thread to solve this issue ~> http://www.prestashop.com/forums/topic/349796-performance-hot-fix-please-apply-solved-1609-class-indexphp-has-disappeared/ After doing this, I am still having the same issue. I have also disabled Apache Multiview and Mod_security in the SEO options, and still no luck. Link to comment Share on other sites More sharing options...
N02SRT Posted August 28, 2014 Author Share Posted August 28, 2014 Here is a video of me saving a product: https://www.youtube.com/watch?v=ecch0n9kFLs&feature=youtu.be Any help would be greatly appreciated! -Steve Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted August 28, 2014 Share Posted August 28, 2014 to find reasons poor performance use the built in PrestaShop profiling config/defines.inc.php set this to true define('_PS_DEBUG_PROFILING_', false); visit slow pages, capture the information presented at the bottom. then look through this information (typically highligted in red). this is valuable information set back to false when done as all visitors to all pages will see this. Link to comment Share on other sites More sharing options...
N02SRT Posted August 28, 2014 Author Share Posted August 28, 2014 Here are some screens: Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted August 28, 2014 Share Posted August 28, 2014 possible you do not have smarty configured properly? should be one of the first two options http://screencast.com/t/z1UBU6kH0V Link to comment Share on other sites More sharing options...
N02SRT Posted August 28, 2014 Author Share Posted August 28, 2014 I have smarty set to the middle option as well... Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted August 28, 2014 Share Posted August 28, 2014 did you install modules and/or hack that is specific for back office? Link to comment Share on other sites More sharing options...
N02SRT Posted August 28, 2014 Author Share Posted August 28, 2014 All of my sql times are in the green. Its weird because the only part of the BO that is slow, is the Product page... Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted August 28, 2014 Share Posted August 28, 2014 if you can attach all information from profiling that would be helpful Link to comment Share on other sites More sharing options...
MacRoy Posted August 28, 2014 Share Posted August 28, 2014 Hi! Have you checked that you have not activated. Rebuild the template files if they changed. And have you empty the Cached? 1 Link to comment Share on other sites More sharing options...
N02SRT Posted August 28, 2014 Author Share Posted August 28, 2014 (edited) What is the best practice for clearing the cache? EDIT: I used the clear cache button on the performance page, and still the same thing, still very slow. Here are some more screens: Edited August 28, 2014 by N02SRT (see edit history) Link to comment Share on other sites More sharing options...
N02SRT Posted August 28, 2014 Author Share Posted August 28, 2014 (edited) Here are the results from the product page, and also a Google Chrome Timeline Diagnostic: Edited August 28, 2014 by N02SRT (see edit history) Link to comment Share on other sites More sharing options...
MacRoy Posted August 28, 2014 Share Posted August 28, 2014 Go to advanced settings / performance. And in the upper right corner you have Empty Cache. Link to comment Share on other sites More sharing options...
N02SRT Posted August 28, 2014 Author Share Posted August 28, 2014 Go to advanced settings / performance. And in the upper right corner you have Empty Cache. Did this, and still no luck, still the same thing. Link to comment Share on other sites More sharing options...
MacRoy Posted August 28, 2014 Share Posted August 28, 2014 Has there been a sudden or has it crawled on? Try disabling one module at a time to find out where it originated. Link to comment Share on other sites More sharing options...
N02SRT Posted August 28, 2014 Author Share Posted August 28, 2014 Has there been a sudden or has it crawled on? Try disabling one module at a time to find out where it originated. Even before we installed any modules this have been an issue. Even after a clean install. Once we load our products, we run into this issue. I'm wondering if it has to do with product features,we have a lot of those... We also have just over 80,000 products... Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted August 28, 2014 Share Posted August 28, 2014 tip: sometimes is saves loads of time to post in job offers and have one of the prestanerds trouble shoot...I've always heard good stories when hiring a valued community member, fast work at very reasonable rates... Link to comment Share on other sites More sharing options...
N02SRT Posted August 28, 2014 Author Share Posted August 28, 2014 Also note that Prestasop is using over 600mb of RAM (google chrome) on my computer as well. :/ Link to comment Share on other sites More sharing options...
N02SRT Posted August 28, 2014 Author Share Posted August 28, 2014 (edited) What I really need, is someone who can remove the special character auto deletion from emagicone's Prestashop Store Manager. That would fix eveything for me. All of our products use the # symbol, and the store manager deletes it out of the title automatically, so we are stuck going back in to the back office, and manually adding them. Edited August 28, 2014 by N02SRT (see edit history) Link to comment Share on other sites More sharing options...
adimggs Posted August 29, 2014 Share Posted August 29, 2014 Hello got the same problems. I thought it was my network connection but apparrently only on backoffice product admin page that happened to be slowly loading. Hope to get good news from you all. thanks Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted November 4, 2014 Share Posted November 4, 2014 Hi patron I got solved link from this problem And my problem is exactly same. We have just replaced link rewrite code which was a bug in 1.6.0.8 in saving product. We replace this with the solved solution from github 1.6.0.9 Now we don't have link rewrite issue no issue in Version 1.6.0.8 My product images don't get saved and takes lot of time infact it keeps loading for more than 5 min. Do I have solution on this yes solution is to turn on profiling, as suggested earlier in the thread. if you can't follow advice's already given, so we don't have to start all over again, I suggest (more than one to you), to open a new topic. Link to comment Share on other sites More sharing options...
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