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Kamppa thanks for your feedback.

 

We support 30+ languages for chat widget that appears on your website? We also allow some parts to be modified by users. Can you tell what exactly do you want to modify? We might be able to help you.

 

About the trigger.. you want to send an automated message if customer has added more than an X value/products in his cart? Did I understand correct?

I will send you a PM about the translations.

 

Yes that is exactly what I meant. Notify the chat agent about it in dashboard so he/she knows to engage in chat session with the customer and maybe offer them an incentive to buy or at least help with the order process.

 

Or even send an email notification about it if no chat agents are online :)

Edited by kamppa (see edit history)

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I will send you a PM about the translations.

 

Yes that is exactly what I meant. Notify the chat agent about it in dashboard so he/she knows to engage in chat session with the customer and maybe offer them an incentive to buy or at least help with the order process.

 

Or even send an email notification about it if no chat agents are online :)

 

That's a great idea and not very hard to implement. Thank you for your feedback. We'll definitely build it.

Waiting you PM about translations.

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  • 3 weeks later...

Prestashop module v2.7 is released.

 

There are no new features just a small bug fix that came with previous version 2.6

 

Main post has been updated as well. Download links can be found there as well.

 

Read more http://www.hubtalk.com/blog/2017/02/20/live-chat-module-v2-7-for-prestashop/

Edited by catalin.pop (see edit history)

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  • 3 weeks later...
  • 3 weeks later...
HubTalk - Contact form in Live chat


 

A smart way to ask your clients for contact information

customer_form_client.gif

 


Operators will be instantly notified

customer_form_operator.gif

 


Choose what information you want to ask

 

contact_form_settings.png

 


View all your clients contact information in a nice clean table

users_table.png


 


Edited by catalin.pop (see edit history)

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Assign user to a different operator

 

https://www.hubtalk.com/blog/2017/04/10/assign-user-to-a-different-operator-and-rtl-language-support/

 

 

Now you can pass a conversion to a different operator. All you have to do is click the Actions menu from the chat window then click Assign to operator

assign_to_operator.gif

 

View online (and offline) operators

 

operators_list.png

 

 

RTL language support

 

RTL (right to left) language support for Arabic, Hebrew and Persian

rtl_settings.png

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  • 2 weeks later...

Live chat for Prestashop - module v2.8 released

 

https://www.hubtalk.com/blog/2017/04/19/live-chat-module-v2-8-for-prestashop/

 

** fixes a small bug where operators weren’t able to view images to products added to cart by customers on some (not all) https websites.

 

!!! The module is available for Prestashop 1.6 and Prestashop 1.7 . Prestashop 1.5 users will have to wait until weekend for a similar update.

 

 

Check main post for download links.

Edited by catalin.pop (see edit history)

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  • 1 month later...

New update: File uploads during conversations and canned responses

 

Now clients can send images to operators in real time during a live chat conversations. More info on https://www.hubtalk.com/blog/2017/05/07/file-uploads-images/

 

client_image_upload.gif

 

Create predetermined responses to frequently asked questions using canned responses: https://www.hubtalk.com/blog/2017/05/14/canned-responses-during-live-chat-conversation/

 

canner_responses.gif

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Hi, I seem to have an issue with the Prestashop module (PS 1.6).

 

I created an account, added my website, verified it and installed the module. However, I'm not able to log into the module from Prestashop back-office to set it up. When I try it just switches to "Loading" for a second then returns back to login screen. It doesn't even say that the username/password were wrong.

 

I tried turning off script blocker in case it was the cause, but nothing changed. I even tried writing the username and password down and copying it 1:1 into the website login and module login. Website works fine, module doesn't.

Edited by marek400 (see edit history)

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Hello. Try to login in your prestashop admin from a private (incognito) window. See if it's working.

Let me know how that worked out.

 

Hi, I seem to have an issue with the Prestashop module (PS 1.6).

 

I created an account, added my website, verified it and installed the module. However, I'm not able to log into the module from Prestashop back-office to set it up. When I try it just switches to "Loading" for a second then returns back to login screen. It doesn't even say that the username/password were wrong.

 

I tried turning off script blocker in case it was the cause, but nothing changed. I even tried writing the username and password down and copying it 1:1 into the website login and module login. Website works fine, module doesn't.

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Hello. Try to login in your prestashop admin from a private (incognito) window. See if it's working.

Let me know how that worked out.

 

I use incognito by default, so already done.

 

I tried Firefox private mode which I don't normally use, but still no change.

Edited by marek400 (see edit history)

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can you PM me your website or better can you contact us using live chat from our home page?

 

I use incognito by default, so already done.

 

I tried Firefox private mode which I don't normally use, but still no change.

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  • 1 month later...
  • 1 year later...
On 8/26/2014 at 5:13 PM, catalin.pop said:

Live chat software designed for your online shop
A simple module to integrate HubTalk Live Chat software with Prestashop ecommerce solution.
HubTalk is a live chat software allowing you to chat with your website visitors, increase sales and fix customers problems.
Module is compatibile with Prestashop 1.5 , Prestashop 1.6 and Prestashop 1.7

 

*** UPDATE July 12,2017

Prestashop module v1.5 - released for Prestashop 1.5 only

 

Module page: Live chat for Prestashop
(More informations and screenshots are available here)

 

 

 Video presentation

 

 

 

 

 

 

 

 

Separate your visitors based on the selected language and assigned them to a certain operator

 

Reduce Shopping cart abandonment

 

 

 

 

 

 

 

For every store you can choose a chat widget with a different color, size and welcome message.

You can also assign different operators to different stores, and even split them based on the selected language.

 

 

 

 

Module page:  Live chat for Prestashop
(More informations and screenshots are available here)

 

 
HubTalk Live Chat can help you

  •  offer immediate solutions to your customers
  •  increase sales conversion rate
  •  customer satisfaction and loyalty

 

 

 

bubble_box.gif

 

hubtalk_chat_widget.png

 

Multiple Themes

multiple_themes.png

 

A smart way to ask your clients for contact information

customer_form_client.gif

 

 

Operator's Chat Window

chat_window.png


Besides the traditional one on one chat, HubTalk provides you, during a live conversation with extra information like:

  • Customer's current shopping cart - a real time updated list with the products added by your customer in their shopping cart, helping you better understand what kind of products he's looking for without asking additional questions
  • Client's purchase history log - know if he's a loyal customer, what kind of products he bought or how  many orders he canceled
  • Product Manager - an easy and fast way to browse and search through the list of all your shop's products and check if a certain product is in stock
  • Multi language shop - Customize the chat(language,color, assigned operators) based on the selected language from your shop
  • Viewed products - Now you can better understand your clients by seeing what products they’ve browsed

 
 current_cart_snapshop.pngorders_history_snapshot.pngviewed_products.png
all_tools_snapshot.png
 
operator_dashboard.png
 

 

Chat with visitors from your mobile phone

Now you can chat with your visitors from your mobile device using the XMPP/Jabber protocol. You can connect from any XMPP client that supports a SSL/TLS connection and you can start chatting with your online visitors.

More details and step by step tutorials about how to setup HubTalk to work on iPhone and Android devices: Live chat mobile app

 

mobile_small.png

 

 

Installation notes
1. Download and install the prestashop module( from prestashop admin panel -> modules)
2. Sign in or create an account (if you don't have one) to www.hubtalk.com
3. In HubTalk Dashboard go to Setup->Websites->New Website and add your website URL
4. In HubTalk Dashboard go to Setup -> Widgets -> Select or create a new widget and copy the widget key
5. In Prestashop config module paste the widget key and click save
6. Make sure you install the prestashop app from HubTalk marketplace: www.hubtalk.com/apphub/Prestashop ( this way you'll receive the extra information
 
 
Latest version: 2.8 - > Download link: hubtalk_2_8.zip

 

NOTE: v2.0+ works only for Prestashop 1.6 and Prestashop 1.7; for Prestashop 1.5 download v1.4

 

Updates

 

Prestashop 1.6 and 1.7

v 2.8 -> hubtalk_2_8.zip

- fixed product images on https websites

 

v 2.7 -> hubtalk_2_7.zip

- fixed a small bug from earlier version v2.6

 

v 2.6 -> hubtalk_2_6.zip

- force SSL (if available) on Prestashop websites that have disabled “Enable SSL on all pages ” option but have enabled SSL for some modules like payment

 

v 2.5 -> hubtalk_2_5.zip

- small bug fixes

 

v 2.4 -> hubtalk_2_4.zip

- Prestashop 1.7 support

 

v 2.3 -> hubtalk_2_3.zip

- Product manager shows product link

 

v 2.2 -> hubtalk_2_2.zip

- viewed products

 

v 2.1 -> hubtalk_2_1.zip

- multi-store support

 

v 2.0 -> hubtalk_2_0.zip

- New interface, better multi-language support

 

 

Prestashop 1.5 only

 

v 1.5 -> hubtalk_1_5.zip

- Loading chat script is 20% faster

- See what products your visitors have viewed before engaging them

 

v 1.4 -> hubtalk_1_4.zip

-Clean Setup forms

 

v 1.3 -> hubtalk_1_3.zip

-Multi language shop support

 

v 1.2 -> hubtalk_1_2.zip

-SSL support

 

v 1.1 -> hubtalk_1_1.zip

Support for CloudFlare Rocket Loader

Minor Fixes

 

v 1.0.1 -> hubtalk_1_0_1.zip

  -Improved installation notes

  -Better widget key validation (good for those you copy-pasted the wrong widget key)

 

Note: Module tested with Prestashop versions v1.7.0.1 ,  v1.6.1.0 and v1.5.6.2
Note: I'll update this post when new versions are available.

post-831674-0-61877100-1426769601_thumb.png

thanks you working and good

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