MEG Venture Posted August 21, 2014 Share Posted August 21, 2014 Hi I prefer my withdrawals via bankwire. However, I am not sure whether there is a commission cut from prestashop or not. Can you please enlighten us on this? Because I have 20€ missing without of my knowledge. Link to comment Share on other sites More sharing options...
MEG Venture Posted August 25, 2014 Author Share Posted August 25, 2014 Anyone from the Addons team? 4 days passed and no replies? Is that the support you promise? Link to comment Share on other sites More sharing options...
samyha Posted August 26, 2014 Share Posted August 26, 2014 Hello MEG Venture, I'm really sorry for the lack of response! We do not take any commission on that, but we make the bankwire in euro. If you don't live in Europe, your bank may charge you for exchange fee, so I suggest you to contact them. Have a great day! Link to comment Share on other sites More sharing options...
MEG Venture Posted August 27, 2014 Author Share Posted August 27, 2014 Hi Samyha Today I confirmed from my bank that there is no fee of any type here and they also provided me a account history stating the exact bankwire amount received. So my 20€ is still missing. Can you please contact with the Prestashop payment department and let me know? I can provide the bankwire document of my bank via PM. Regards Link to comment Share on other sites More sharing options...
samyha Posted August 28, 2014 Share Posted August 28, 2014 Hello Thanks a lot for this update. Do you mind sending me your mail address in private message so we can check your account again with Addons? Thanks! Link to comment Share on other sites More sharing options...
MEG Venture Posted August 28, 2014 Author Share Posted August 28, 2014 PM sent. Thank you. Link to comment Share on other sites More sharing options...
samyha Posted August 28, 2014 Share Posted August 28, 2014 Email received I'll check your account with Addons and come back to you as soon as possible. Thanks! Link to comment Share on other sites More sharing options...
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