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Hi guys,

 

When I send a message through the contact form I don't receive an email. It does however register the message in the backend.

 

I have set up the proper contact person the email should go to. I use the smtp server from the hoster to send and receive email notifications, because php mail() didn't work at all. Test emails and order emails work fine (admin and customer order notifications are sent). It's just the contact form which is giving me headaches now.

 

I'm using prestashop 1.6.0.9

 

Can anyone help me out?

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Hello,

 

I have same problem with this. 1.6.0.9 can not send email to customer service. I already setup customer service email is sss@sss.com and i didn't get email on inbox of sss@sss.com when customer submit contact from front end. 

 

Any one know this bugs? 

 

I already test email send email and it already send success to another address (not sss@sss.com because it is customer service email).

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I have the same problem ... mail never goes to admin email ... only visible in backend

 

Please help

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Which Hosting?

The same issue with my 1.6.0.9. Test email works fine but contact not at all.

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Which Hosting?

Any idea? As I've written the test mail works well.

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I'm having the same issue, but when using gmail it send the notification but not using domain email. Site is hosted in godaddy. Any help?

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Finally It is sending now :) What I did is changed the MX Entry record

from: Local Mail Exchanger 

to: Remote Mail Exchanger

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Finally It is sending now :) What I did is changed the MX Entry record

from: Local Mail Exchanger

to: Remote Mail Exchanger

 

where did you change it? I'm having the same issue in my presta 1.6.0.9, when I send test message - it's ok, but when customer write message, it is shown only in BO

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where did you change it? I'm having the same issue in my presta 1.6.0.9, when I send test message - it's ok, but when customer write message, it is shown only in BO

 

My solution is:
 
Go to: ADVANCED PARAMETERS -> E-MAIL and set up the "Set my own SMTP parameters (for advanced users ONLY)".
Do not worry about FOR ADVANCED USERS ONLY
 
Set SMTP parameters of your hosting provider and job is done

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That really helped and save so much of time. Thanks.

 

Finally It is sending now :) What I did is changed the MX Entry record

from: Local Mail Exchanger

to: Remote Mail Exchanger

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Thank You.

 

 

Finally It is sending now :) What I did is changed the MX Entry record

from: Local Mail Exchanger

to: Remote Mail Exchanger

 

THANK YOU!  :)

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The problem was in my theme configuration. Please check your theme config.

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