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No RMA or Return option on customer order page

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For some reason the "Return" checkbox never appears on the frontend of my site in the customers Order History...

I have turned on Merchandise Returns in the BO and set the time limit to 60 days.. Any guesses as to what's wrong?

Also, the test product is just a standard product, but I've tried it with virtual products as well.


See the attached images to confirm what I'm seeing...



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