roylam Posted June 27, 2014 Share Posted June 27, 2014 Hi all, I set up email information(imap & smtp and successfully past the testing email. Even customer leave me comment in "contact us" page, I also can get the email and reply it in BO. However, I can't get notification email about order or new member registered. Please help!! Roy Link to comment Share on other sites More sharing options...
PeterDesouza Posted June 27, 2014 Share Posted June 27, 2014 Hello, Prestashop provide "mail alerts" module where you set mail settings. Configure module then check. Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted June 27, 2014 Share Posted June 27, 2014 further explantion to PeterD's post: back office-->modules-->(in search box type mail alerts)-->install-->configure module Link to comment Share on other sites More sharing options...
roylam Posted June 27, 2014 Author Share Posted June 27, 2014 Hi Thank you for your reply. I already enable this module and choose "yes" for new order but still not work, please help! Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted June 27, 2014 Share Posted June 27, 2014 well you have the module, it's not sending is difficult to debug with info set errors to display in ps, config/defines.inc.php define('_PS_MODE_DEV_', true); test order to see if any errors ------ if no luck, then uninstall and re-install, then check hook for order confirmation, move the hook position above other modules for that position. -- if no luck, are you using 'from' email (shop email) of your shops domain name? then it's possible the email is stuck in your mail server. Link to comment Share on other sites More sharing options...
roylam Posted June 27, 2014 Author Share Posted June 27, 2014 Woo....so difficult and I can't understand. Any easy way/.\ Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted June 27, 2014 Share Posted June 27, 2014 Woo....so difficult and I can't understand. Any easy way/.\ don't give up..jajajaja... Link to comment Share on other sites More sharing options...
roylam Posted June 27, 2014 Author Share Posted June 27, 2014 well you have the module, it's not sending is difficult to debug with info set errors to display in ps, config/defines.inc.php define('_PS_MODE_DEV_', true); test order to see if any errors ------ if no luck, then uninstall and re-install, then check hook for order confirmation, move the hook position above other modules for that position. -- if no luck, are you using 'from' email (shop email) of your shops domain name? then it's possible the email is stuck in your mail server. I just try to uninstall and reinstall the Mail Alert module but the still can't get email May i know what is mean : set errors to display in ps, config/defines.inc.php define('_PS_MODE_DEV_', true); test order to see if any errors Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted June 27, 2014 Share Posted June 27, 2014 I just try to uninstall and reinstall the Mail Alert module but the still can't get email May i know what is mean : set errors to display in ps, config/defines.inc.php define('_PS_MODE_DEV_', true); test order to see if any errors http://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information/ Link to comment Share on other sites More sharing options...
vekia Posted June 27, 2014 Share Posted June 27, 2014 btw. what kind of email method you use? you said that you tested smtp, so you use smtp probably... you can check it under preferences >mail tab in back office. you receive other emails? for example from contact form? 1 Link to comment Share on other sites More sharing options...
roylam Posted June 27, 2014 Author Share Posted June 27, 2014 I use gmail I recived email if leave msg in"contact us" page Link to comment Share on other sites More sharing options...
roylam Posted June 28, 2014 Author Share Posted June 28, 2014 Any other solution? Link to comment Share on other sites More sharing options...
roylam Posted June 28, 2014 Author Share Posted June 28, 2014 http://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information/ i find it !!!!! i follow your instruction and show below error : Error - The lang file is missing for : tw What should i do? Roy Link to comment Share on other sites More sharing options...
roylam Posted June 28, 2014 Author Share Posted June 28, 2014 i just test use english to place new order in English version. it is ok. I can get notice and the customer account also give email about order confirmation as well. But if the customer use Chinese-TW, customer and i also get no email. Please help! Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted June 28, 2014 Share Posted June 28, 2014 that is usually a result of not having the xlatioin for that language. back office-->localization-->translations-->emails-->select core-->select the language translate the email to the language... fingers crossed (I don't know why I didnt think of that..doh!) generally when an email is not sent, it many times caused by not having that email template xlated. Link to comment Share on other sites More sharing options...
roylam Posted June 28, 2014 Author Share Posted June 28, 2014 (edited) it happen the other Error : /home/thinkact/public_html/mails/tw/newsletter_conf.html cannot be copied to /home/thinkact/public_html/themes/default-bootstrap/mails/tw/newsletter_conf.html i check in my ftp, in default-bootstap/ , no mails folder Edited June 28, 2014 by roylam (see edit history) Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted June 28, 2014 Share Posted June 28, 2014 try this way http://screencast.com/t/5sU8hMOPAY Link to comment Share on other sites More sharing options...
roylam Posted June 28, 2014 Author Share Posted June 28, 2014 i just create a mails folder by myself and i can show all english version email in translate. i hope it solve the problem, and i will test it 1 Link to comment Share on other sites More sharing options...
roylam Posted June 29, 2014 Author Share Posted June 29, 2014 it is work now! however, i need to tranlate evey single email........my god! Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted June 29, 2014 Share Posted June 29, 2014 it is work now! however, i need to tranlate evey single email........my god! back office-->localization-->localization can you import your language pack (does it exist?) Link to comment Share on other sites More sharing options...
roylam Posted June 30, 2014 Author Share Posted June 30, 2014 All in templates is english version. I just translate it one by one! Link to comment Share on other sites More sharing options...
roylam Posted June 30, 2014 Author Share Posted June 30, 2014 All the email template is englush version. I just translate it one by one Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted June 30, 2014 Share Posted June 30, 2014 All in templates is english version. I just translate it one by one! no rest for the weary. so the language you translated to does not existing in back office-->localization-->localization? Link to comment Share on other sites More sharing options...
roylam Posted June 30, 2014 Author Share Posted June 30, 2014 I try it before, FO and BO also translate in chinese. Only the email template stay in english. 1 Link to comment Share on other sites More sharing options...
roylam Posted June 30, 2014 Author Share Posted June 30, 2014 Hi Patron, i am really appreciate for your help. You reply is fast and patience. Thx a lot for your help^^ 1 Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted June 30, 2014 Share Posted June 30, 2014 Hi Patron, i am really appreciate for your help. You reply is fast and patience. Thx a lot for your help^^ with pleasure, sorry I did not think of xlation sooner. hoping you great success with your ecommerce business. Link to comment Share on other sites More sharing options...
reinl07 Posted September 25, 2014 Share Posted September 25, 2014 Hi El Patron, i have the same problem with roylam, but when i enable error display. i got this message "Field 'date_upd' doesn't have a default value" when INSERT INTO `pss_customer_message` (`id_employee`, `id_customer_thread`, `ip_address`, `message`, `file_name`, `user_agent`, `private`, `date_add`, `read`) values ( blablabla...) what i supposed to do? Thanks for your help. Link to comment Share on other sites More sharing options...
reinl07 Posted September 25, 2014 Share Posted September 25, 2014 i tried to change NULL setting Field 'date_upd' in database. And it's works. what exactly is the meaning of date_upd 1 Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted September 25, 2014 Share Posted September 25, 2014 i tried to change NULL setting Field 'date_upd' in database. And it's works. what exactly is the meaning of date_upd this is just he date/possibly time the record was updated. happy selling. this can be changed to solved? Link to comment Share on other sites More sharing options...
picrasma Posted January 22, 2015 Share Posted January 22, 2015 Hi, i have this same issue and have tried many many things from uninstalling and re-installing and configure the module to send test from Advanced parameters > Email and no it didnt work but it seems as though the issue is with the hosting provider Godaddy cos i learnt they use some kinda weird smtp setup! Now trust me i have contacted Godaddy on this and i was thrown right back @ prestashop. Guys please help me out here! Is there a fix of some sort or some other way to get round this with my hosting provider. This is the most important feature of my ecommerce site and i have a very very short time to get it working! WHAT SHOULD I DO APART FROM CHANGING MY HOSTING PROVIDER! Thanks (URGENT) Link to comment Share on other sites More sharing options...
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