donnafaye Posted June 17, 2014 Share Posted June 17, 2014 (edited) Hi. I am testing the synchronization of ebay and prestashop using the ebay module. If I update the product quantity in prestashop it also updates the quantity in ebay. However, when I changed the quantity in ebay it is not updating the quantity in prestashop. Any idea why it is not working in vice versa? Edited June 17, 2014 by donnafaye (see edit history) Link to comment Share on other sites More sharing options...
Prestalia Posted June 23, 2014 Share Posted June 23, 2014 hello, the update of quantity from ebay is an option that change when the module download the order form ebay and not if you modify it on ebay. regards Link to comment Share on other sites More sharing options...
donnafaye Posted July 21, 2014 Author Share Posted July 21, 2014 Thank you Prestalia for your reply. I have also encountered another issue. Just wondering if you also have an idea about this: Even product has been sold within prestashop, the quantity in eBay is not updated. Link to comment Share on other sites More sharing options...
Prestalia Posted July 21, 2014 Share Posted July 21, 2014 the category of that product is on in ebay module sync ? Link to comment Share on other sites More sharing options...
donnafaye Posted July 24, 2014 Author Share Posted July 24, 2014 Yes I can say that the category is in sync with the product because when we listed the product it was listed on ebay. However, when the order is made in prestashop it did not update the quantity in eBay. Link to comment Share on other sites More sharing options...
donnafaye Posted July 25, 2014 Author Share Posted July 25, 2014 Anyone please? This is a major issue and I hope someone will help me to resolve the issue. Link to comment Share on other sites More sharing options...
donnafaye Posted July 25, 2014 Author Share Posted July 25, 2014 (edited) I did a fresh install of eBay module. However this is now the case: Ex. Prestashop qty = 5 Ebay remaining qty = 5 Purchase same item in prestashop: Order1 = 1 qty Prestashop remaining qty = 4 eBay remaining qty= 5 Order2 = 2 qty Prestashop remaining qty = 2 eBay remaining qty= 4 Order3 = 1 qty Prestashop remaining qty = 0 eBay remaining qty= 2 It seems that the quantity in eBay will be updated only if there is a succeeding order made in prestashop... Any idea please how to solve this? note: prestashop version 1.5.6.2 eBay module version 1.6.7 already placed the StockAvailable.php in /override/classes/stock Edited July 25, 2014 by donnafaye (see edit history) Link to comment Share on other sites More sharing options...
Prestalia Posted July 25, 2014 Share Posted July 25, 2014 this:http://www.prestashop.com/forums/topic/307887-solved-bug-synchronisation-of-product-quantity-does-not-work-anymore-version-of-prestashop-156x/ regards Link to comment Share on other sites More sharing options...
donnafaye Posted July 25, 2014 Author Share Posted July 25, 2014 Hi Prestalia, thanks again for spending your time in answering my post... The problem is I have already included the StockAvailable.php based on that link Is there anyway to solve this? Or is this an existing issue with eBay module and has not been solved so far? If this issue still occur, we might have negative quantities in prestashop store... Any other suggestions? Link to comment Share on other sites More sharing options...
Prestalia Posted July 25, 2014 Share Posted July 25, 2014 hello, i don't know it, because i don't use that module, i have my professional module . have you write an email to the deloveper of free module? regards Link to comment Share on other sites More sharing options...
donnafaye Posted July 28, 2014 Author Share Posted July 28, 2014 (edited) Hi anyone please? I have already emailed the ebay developers about this but so far I haven't received a reply yet... May I ask if somebody is encountering or have already encountered this issue? what could be the possible fix/solution? This is such a headache for me because in the future we might have negative quantities in prestashop due to unsynchronized quantities between ebay and prestashop... also an item sale in ebay might happen despite the fact that the quantity is already 0 in prestashop store... Edited July 28, 2014 by donnafaye (see edit history) Link to comment Share on other sites More sharing options...
donnafaye Posted August 1, 2014 Author Share Posted August 1, 2014 hello? Link to comment Share on other sites More sharing options...
garyjj127 Posted April 22, 2015 Share Posted April 22, 2015 Hi Did you ever find a solution to this problem? I'm having exactly the same issue with V1.10.1 on PS version 1.5.6.2 Link to comment Share on other sites More sharing options...
planetediscount Posted July 4, 2015 Share Posted July 4, 2015 same problem on prestas 1.6.0.14 with multistore and ebay module 1.10.2 202 commerce never try to find solution on this after 10 mails from me. Also sometime it try to update quantity but instead we get ebay product tittle with ARRAY instead of name. Link to comment Share on other sites More sharing options...
garyjj127 Posted July 6, 2015 Share Posted July 6, 2015 Have you tried contacting 202? I have and they are looking into it on my site. No news yet though... I have also discovered that if I go into the product details in the back office and click the "save" button, the item is removed / reduced to zero on eBay. It just doesn't get reduced or removed when an order is placed, or through the autosave feature on the product pages. In my "My eBay > Selling" page, the custom label sometimes doesn't match the reference number for the product, and I wonder if this is where the problem lies? For instance, for a product with the reference no 24053, the variations have the correct reference number, but the master listing has a label which corresponds to a completely different product. (see the attached image) Link to comment Share on other sites More sharing options...
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