tonti-snc Posted June 11, 2014 Share Posted June 11, 2014 Well. It's about 1 month I have Prestashop 1.6.0.6. I asked for some help to this forum because the shipment cost don't work and the cart has everytime "shipment free". And, obviously, not one answer. This a big problem. Carrier is set. Costs are set. Each product has weight and size. Cart everytime with free shipment. I spent a lot of money in Prestashop, but I can't continue if the problems are not solved. Someone has some hints? Link to comment Share on other sites More sharing options...
etienne31 Posted June 12, 2014 Share Posted June 12, 2014 Check again all the options from the carrier : be sure not to set "free shipping". set price for every country. Also check the general shipping options, where you can set a free shipping for a certain order amount or a certain order weight. Link to comment Share on other sites More sharing options...
tonti-snc Posted June 12, 2014 Author Share Posted June 12, 2014 Thank you. All verified, obviously. Link to comment Share on other sites More sharing options...
etienne31 Posted June 12, 2014 Share Posted June 12, 2014 Juste a guess : Did you try to register an order ? If so, were you able to choose your carriers ? Were there only free carriers ? Link to comment Share on other sites More sharing options...
tonti-snc Posted June 12, 2014 Author Share Posted June 12, 2014 The only free is the delivery in our warehouse. But also if turned off, the situation don't change. The problem don't change with guests, visitors or logged clients. Link to comment Share on other sites More sharing options...
matteosilvestrin Posted July 23, 2014 Share Posted July 23, 2014 I have the same problem: Carrier is set (with correct intervals...). Costs are set. Each product has weight and size. Cart everytime with free shipment I don't understand... Link to comment Share on other sites More sharing options...
NemoPS Posted July 23, 2014 Share Posted July 23, 2014 What about customer groups? Is the carrier set up for specific zones? Is it available to non-logged users? Link to comment Share on other sites More sharing options...
tonti-snc Posted July 23, 2014 Author Share Posted July 23, 2014 Nemo1, carrier set to all groups, trying to set all zones and also trying creating a zone called "italy" because my clients are italian (I'm in Italy too). At the beginning I've not set the guest clients, but nothin is changed with or without guests. Link to comment Share on other sites More sharing options...
matteosilvestrin Posted July 23, 2014 Share Posted July 23, 2014 Hi guys i i found the SOLUTION:the problem was in PRICE RULES > RULES CART My client was set a rule that set alla shipping at 0.00 € :| Link to comment Share on other sites More sharing options...
tonti-snc Posted July 23, 2014 Author Share Posted July 23, 2014 Matteo, grazie ma anche così il carrello mostra spedizione gratuita. A causa dell'ennesimo bug di prestashop, devo per forza applicare un'azione (ossia fare uno sconto) per registrare una regola. E se anche creo una regola di impatto zero che comprende paesi di applicabilità, corrierie ecc. il risultato è sempre "spedizione gratuita". Se non fosse che ho speso una cifra per questo sistema, avrei già buttato tutto. Link to comment Share on other sites More sharing options...
matteosilvestrin Posted July 23, 2014 Share Posted July 23, 2014 Ciao Tonti-SNC, il mio cliente gestisce un PS 1.6.0.7 aggiornato 20gg fa e dopo la disattivazione delle regole tutto è tornato a funzionare correttamente. Ti auguro di risolvere al più presto... buona giornata. m. Link to comment Share on other sites More sharing options...
tonti-snc Posted July 23, 2014 Author Share Posted July 23, 2014 beato lui. con regole carrello, senza regole carrello, con zona italia, senza zona italia, con regole corrieri o senza, con fasce di prezzo o senza... non c'è modo di fare funzionare il sistema. e in questo forum non c'è stata nemmeno 1 risposta decente, a parte la tua. Link to comment Share on other sites More sharing options...
NemoPS Posted July 25, 2014 Share Posted July 25, 2014 Please, try and stick to english, as we are in the english forum Link to comment Share on other sites More sharing options...
ncskfile Posted July 25, 2014 Share Posted July 25, 2014 I also have the same problem as you did when first install the shop and use the default carriers. After trying many configurations I finally came up with a solution, though it sounds stupid. The solution is: 1. Remove all carriers 2. Remove all products that have set to the default carriers 3. Add new carrier 4. Add the product back and choose the newly created carrier The "always free shipping" problem should be solved now. Hope it helps! Link to comment Share on other sites More sharing options...
tonti-snc Posted July 25, 2014 Author Share Posted July 25, 2014 Well. It's the same as "remove all and reinstall". Some day offline again and no one can reassure this will solve. Terrible. Link to comment Share on other sites More sharing options...
tonti-snc Posted July 25, 2014 Author Share Posted July 25, 2014 A solution, ncskfile, is: 1 - do this query directly in the database to remove all association product-carrier 2 - remove the carrier 3 - do a query to finally remove carriers 4 - pray 5 - spent 2 days re-inserting the products Link to comment Share on other sites More sharing options...
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