XtreM726 Posted June 4, 2014 Share Posted June 4, 2014 I bought themes, according to the explanation, the themes compatible with prestashop v.16. but after I installed, these themes are not compatible.how could this happen? how to contact the developer ? I sent email twice, but no answer. If the developer can not privide me the themes that compatible with v1.6. I request refund. Thanks. Link to comment Share on other sites More sharing options...
Xavier du Tertre Posted June 4, 2014 Share Posted June 4, 2014 Hi, We got the emails you sent a couple minutes before you posted the topic Samyha is taking care of you via email! Have a nice day. Link to comment Share on other sites More sharing options...
XtreM726 Posted June 5, 2014 Author Share Posted June 5, 2014 hi. Yes, here is the email I get. Thank you for choosing PrestaShop Addons. We are writing to confirm that your refund request related to the order #212735 is currently being processed. The amount should be in your bank account (or PayPal account) within 10 business days. Please edit the product description. Thanks. Link to comment Share on other sites More sharing options...
bellini13 Posted June 5, 2014 Share Posted June 5, 2014 Why does the theme say it is compatible with PS 1.6? http://addons.prestashop.com/en/fashion/84[spam-filter]dress-swim-wear-short-fashion.html I assume Prestashop addons team validates themes function properly? Link to comment Share on other sites More sharing options...
Xavier du Tertre Posted June 5, 2014 Share Posted June 5, 2014 Yup, they're tested thouroughly. We're re-testing this one And it's working fine. http://demo.prestashop-howto.com/theme/polishop/en/ Both we and the contributor wanted the customer happy, hence the refund Link to comment Share on other sites More sharing options...
XtreM726 Posted June 7, 2014 Author Share Posted June 7, 2014 Got the refund today, please mark this thread as solved. Thanks. Link to comment Share on other sites More sharing options...
bellini13 Posted June 7, 2014 Share Posted June 7, 2014 edit your original post and change the subject to include SOLVED... Link to comment Share on other sites More sharing options...
bellini13 Posted June 8, 2014 Share Posted June 8, 2014 Yup, they're tested thouroughly. We're re-testing this one And it's working fine. http://demo.prestashop-howto.com/theme/polishop/en/ Both we and the contributor wanted the customer happy, hence the refund Xavier, you do realize that you shared a PS 1.5 demo store, correct? This thread is about a theme being marked as compatible with PS v1.6 There are many files existing on that store that no longer exist on a PS v1.6 store. Link to comment Share on other sites More sharing options...
Xavier du Tertre Posted June 9, 2014 Share Posted June 9, 2014 Hi Michael, You're 100% right, it's an honest mistake I'll have the theme re-re-tested! 1 Link to comment Share on other sites More sharing options...
musicmaster Posted June 19, 2014 Share Posted June 19, 2014 (edited) This may not be the only problem. I have a customer who bought a theme that was labeled responsive in the Addons shop. It certainly has some responsive properties. Yet in the PS menu it is labelled as not responsive. Don't know what to think of that. Correction: it appeared that the theme was only for 1.5. So it is probably for that reason that 1.6 doesn't see it as responsive. Edited June 19, 2014 by musicmaster (see edit history) Link to comment Share on other sites More sharing options...
bellini13 Posted June 19, 2014 Share Posted June 19, 2014 The original theme still shows as compatible with PS 1.6, has this been confirmed? If not, when will the theme be removed or updated to show its true compatibility? Link to comment Share on other sites More sharing options...
musicmaster Posted June 19, 2014 Share Posted June 19, 2014 No, I had sent the customer a link to the addons shop but forgotten that the Addons shop doesn't store its filters in the link. So instead of the relevant themes the customer was confronted with all themes. And she hadn't checked for the version. So now I have a 1.5 theme with a 1.6 shop..... Link to comment Share on other sites More sharing options...
benjamin utterback Posted June 20, 2014 Share Posted June 20, 2014 No, I had sent the customer a link to the addons shop but forgotten that the Addons shop doesn't store its filters in the link. So instead of the relevant themes the customer was confronted with all themes. And she hadn't checked for the version. So now I have a 1.5 theme with a 1.6 shop..... Hi musicmaster, can you give us some details on the actual problem, do you have that link available? What would be the ideal solution in this situation? From there, we can work together on fixing this for you and other contributors. Thanks! 1 Link to comment Share on other sites More sharing options...
musicmaster Posted June 21, 2014 Share Posted June 21, 2014 Hi Benjamin, I had somehow assumed that the Addons shop stored its filters in its url. It seems so logical to me to have it implemented that way so that I can send people preselected views. So I had just copied the url. It was a very long url (http://addons.prestashop.com/en/3-templates-prestashop?utm_source=prestashop.com&utm_medium=main-menu&utm_campaign=internal-linking&utm_content=theme) so I didn't check its content. In fact of course the url filtered nothing. If that is not possible the most logical solution from my point of view would be to show the templates standard with a filter so that only those suitable for 1.6 are shown. A related problem that I would like to be solved is that it appears that the seller of the template is TemplateMonster. The theme is version 1.0 (meaning that it has never been updated). I have sent the author an email through the Addons form but am already several days waiting for the answer. I am afraid I will never hear anything and that I have lost the money spent on the theme and that feels unfair. I would prefer that Prestashop banned collector sites like TemplateMonster and forced the authors to register on the Addons website themselves. That way Prestashop would have their contact information and can do something when there are problems. Now the authors are protected by too many layers of anonymity. 1 Link to comment Share on other sites More sharing options...
XtreM726 Posted June 25, 2014 Author Share Posted June 25, 2014 I agree with musicmaster Link to comment Share on other sites More sharing options...
bellini13 Posted June 25, 2014 Share Posted June 25, 2014 Hi Michael, You're 100% right, it's an honest mistake I'll have the theme re-re-tested! Xavier... still shows as compatible with PS 1.6.0.6, has this been confirmed yet? Link to comment Share on other sites More sharing options...
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