statstrackvisits problem

[ysco]

Hello all.

I have a problem with statstrackvisits 1.2.3

If you go in BO then to tab stats then to Tracking Visitors then it loads a blank page i have this problem sinds a few days.
I can see this page anymore.
I have running prestashop 1.2.4.
I have try`t to delete and reinstall this module i also deleted and reinstall statshome module but no luck so far.
I have clear the cache.
So the problem is that i can`t acces Tracking visitors anymore ( only opens a blank page )

Hope someone has a solution.

Best regards,

ysco..

[ysco]

No one has a answer or a solution to try ?

Has it something to do with this /index.php?tab=AdminStatsModules&token=27b4b7c9f143c77038e846f4547ab834&module=statstrackvisits.

The token what does it exactly ?
It`s very frustrating that i can not access the tracking&visitors;to see what people are browsing in shop or where they came from .

Lets wait and hope for a answer from you guys.

ysco..

[ysco]

Come on guys please need some help on this.
Can`t imagine that no one has a answer on this problem.


ysco..

[rocky]

Have you checked your PHP errorlog or changed 'display_errors' to 'on' in config/config.inc.php to see the error message causing the blank page? It is hard to help without an error message.

[ysco]

Hello rocky.

Thanks for you reply mate, the display_errors in config.inc.php is on, but where do i find the error log as i never needed it before ?

Best regards,

ysco..

[rocky]

If you have a look at your remote server files, there should be a file called error_log in your admin directory. All Back Office error messages are stored in this file. There is one in the root directory too that has all Front Office errors. Hopefully, if you look at the Back Office error_log, there will be an error message at the bottom regarding what is going wrong with statstrackvisits. Unfortunately, if there is no such error message, I can't help you because I've never encountered any problem with that code before.

[ysco]

@ rocky

Well shoot me mate, can`t find both error logs ??
Searched in admin and root but i have not those files, again checked if error_log is set on no in config.inc.php but it set to on.
Don`t understand it.

ysco..

[rocky]

Check your php.ini and see what error_reporting is set to. Mine is set to E_ALL & ~E_NOTICE

[ysco]

Hello again rocky.

The php.errorlog in the root is there ( overlooked that one )

And in the config.inc.php there is this setting on top,

/* Improve PHP configuration to prevent issues */
@ini_set('display_errors', 'on');
@ini_set('upload_max_filesize', '100M');
@ini_set('default_charset', 'utf-8');

/* Correct Apache charset */
header('Content-Type: text/html; charset=utf-8');

Don`t if there need to be changed something or is it on a different line ?

ysco..

[rocky]

I just realised that this is a module and not part of Prestashop. Perhaps you should ask the author in this thread.

[ysco]

@rocky

Thanks mate will try that.

But can you tell me if the settings for the error_log is correct as i can not understand why i don`t have the error log.

Thanks in advance.

Best regards.

ysco..

[rocky]

Perhaps your PHP isn't configured properly to write the errorlog. I have a php.ini file that I added to my admin directory to control my PHP settings. I have attached for you to try. Among the many settings I have in here, I have:

error_reporting  =  E_ALL & ~E_NOTICE

I think this is the line that controls whether an error_log is written.

php.zip

[ysco]

Hello rocky

Thanks for helping and thanks for the file mate.
So i just must place the file in the admin folder, nothing more ?

Thanks again.

Best regards,

ysco..

[rocky]

Yes, give it a go just to see whether error reporting starts working. There might be settings in there that aren't right for your server though. I know it works on the two servers I've used it on.

[ysco]

Oke rocky i give it a try and let you know the results

Best regards,

ysco..

[ysco]

I placed the file in admin folder but nothing happens.
If a error finds place in PS will it generate then a error_php file ??
And this file should be then generated in admin folder then ?
I assume that in every PS version a error log can be generated.
I am a bit lost on this one .

ysco..

[rocky]

Yes, every PHP program should generate an error_log when an error occurs. I don't understand why yours isn't. Have you tried intentionally making a mistake in a module like removing a semicolon to see whether that generates an error_log? Then put the semicolon back.

[ysco]

Hello rocky,

Will try that and see what happens then, will keep you informed.

Thanks.

Best regards.


ysco..

[Laulau]

Hello,

I have the same problem.

When I put

@ini_set('display_errors', 'on');

it does not generate a file (I deleted one ';' and no file).