How to disable "Caching" ?

[Compolux]

Hello,

 

I try switch on "Caching" in menu (Advanced Parameters-Performance) but my e-shop is down. I´m not able to sign in to prestashop admin and switch off  "caching".

 

Is some possibility how to fix this problem? I´m able to go to my database.

 

I´m using prestashop 1.6 and address of my shop is www.i-svitidla.cz

 

Thank you

[vekia]

turn on error reporting, will see what's going on then

[Compolux]

turn on error reporting, will see what's going on then

How to turn on error reporting pls?

I have no permision to admin website.

[vekia]

you don't need access to bo in this case

 

you have to access to prestashop filesystem, so connect to your FTP service

 

open: config/defines.inc.php

 

find this line: define('_PS_MODE_DEV_', false);

change to look like this: define('_PS_MODE_DEV_', true);

[Compolux]

 

you don't need access to bo in this case

 

you have to access to prestashop filesystem, so connect to your FTP service

 

open: config/defines.inc.php

 

find this line: define('_PS_MODE_DEV_', false);

change to look like this: define('_PS_MODE_DEV_', true);

 

 

So I done it.

Where Can I see some report pls?

[vekia]

okay so now try to open your back office

do you see some error messages then?

[Compolux]

.

Edited May 29, 2014 by Compolux (see edit history)

[Compolux]

There is problem, when I try to go to backoffice page, it s no possible. Page is only loading, but nothing happend it s same like my e-shop page.

 

So after many minutes, there is this warning: 

"Fatal error: Uncaught MySQL server has gone away<br /><br /><pre> SELECT domain, domain_ssl FROM ps_shop_url WHERE main = 1 AND id_shop = 1 LIMIT 1</pre> thrown in /data23/isvitidla/html/classes/db/Db.php on line 635"

 

And after them:

 

[PrestaShopDatabaseException]

MySQL server has gone away

 

			SELECT su.physical_uri, su.virtual_uri, su.domain, su.domain_ssl, t.id_theme, t.name, t.directory			FROM ps_shop s			LEFT JOIN ps_shop_url su ON (s.id_shop = su.id_shop)			LEFT JOIN ps_theme t ON (t.id_theme = s.id_theme)			WHERE s.id_shop = 1			AND s.active = 1 AND s.deleted = 0 AND su.main = 1 LIMIT 1

at line 635 in file classes/db/Db.php

629. 			WebserviceRequest::getInstance()->setError(500, '[SQL Error] '.$this->getMsgError().'. From '.(isset($dbg[3]['class']) ? $dbg[3]['class'] : '').'->'.$dbg[3]['function'].'() Query was : '.$sql, 97);630. 		}631. 		else if (_PS_DEBUG_SQL_ && $errno && !defined('PS_INSTALLATION_IN_PROGRESS'))632. 		{633. 			if ($sql)634. 				throw new PrestaShopDatabaseException($this->getMsgError().'<br /><br /><pre>'.$sql.'</pre>');635. 			throw new PrestaShopDatabaseException($this->getMsgError());636. 		}637. 	}638. 639. 	/**

• DbCore->displayError - [line 325 - classes/db/Db.php] - [1 Arguments]
• DbCore->query - [line 547 - classes/db/Db.php] - [1 Arguments]
• DbCore->getRow - [line 199 - classes/shop/Shop.php] - [1 Arguments]
• ShopCore->setUrl - [line 133 - classes/shop/Shop.php]
• ShopCore->__construct - [line 388 - classes/shop/Shop.php] - [1 Arguments]
• ShopCore::initialize - [line 94 - config/config.inc.php]
• require - [line 34 - admin/index.php] - [1 Arguments]

Edited May 29, 2014 by Compolux (see edit history)

[Compolux]

So my problem is fixed. I tried to connect to backoffice. After many errors I was connected there - but the connestion was very, very slowly, and disable "Caching".