Shop Owner New Order Email Notification not working in PS 1.6.0.6

[jerosarria]

Hi all,

 

I have a Prestashop 1.6.0.6 configured in 3 languages and so the names of the products are in 3 different languages. I have installed the MailAlerts 3.2.9 module which comes with Prestashop.

 

Any idea why I'm not receiving the emails with the customers new orders. All options are activated and my email is set in the configuration.

 

And another question, do you know where to set the language of that email? For example, if my customer places the order using French (with French product names) I would like the Notification email to be always in English (main language of the site) so the email should contain the English product names.

[vekia]

other mails in your shop works well?

[jerosarria]

Yes vekia, I just tried going to the Admin - Option: "test your email configuration - Send an email test" and I received it perfectly.

[vekia]

usually this feature works but what with others? like order status change email notification etc.?

[matrixconsulting]

Hi,

I have the same problem, any solutions?

 

Tks

[PrestaHeroes USA]

Hi,

I have the same problem, any solutions?

 

Tks

 

often times when this happens it's because there is no translation for the language.

 

back office-->localization-->translations-->emails-->select language flag

 

make sure there is a translation for your language.

[esther_a83]

Hello, I have the same problem, however I don't have different languages configured.

 

Besides, I've tried "test your email configuration" and the system sends me this message 

Strict Standards: Declaration of Mail::Send() should be compatible with MailCore::Send($id_lang, $template, $subject, $template_vars, $to, $to_name = NULL, $from = NULL, $from_name = NULL, $file_attachment = NULL, $mode_smtp = NULL, $template_path = '/var/www/v...', $die = false, $id_shop = NULL, $bcc = NULL) in/var/www/vhosts/floresporimpulso.com/httpdocs/classes/PrestaShopAutoload.php on line 117
ok

 

What am I doing wrong?

 

Thanks for your help!

[Ivan Leon]

Hi, I was having the same issue. All I have to do was to disable and enable the MailAlerts Module and of course verify if your language have the proper translation.

 

Thanks.

Edited October 3, 2014 by Ivan Leon (see edit history)

[PrestaSOO]

Your Email system still working well without MailAlert, isn't it ?

[vekia]

Hello, I have the same problem, however I don't have different languages configured.

 

Besides, I've tried "test your email configuration" and the system sends me this message 

Strict Standards: Declaration of Mail::Send() should be compatible with MailCore::Send($id_lang, $template, $subject, $template_vars, $to, $to_name = NULL, $from = NULL, $from_name = NULL, $file_attachment = NULL, $mode_smtp = NULL, $template_path = '/var/www/v...', $die = false, $id_shop = NULL, $bcc = NULL) in/var/www/vhosts/floresporimpulso.com/httpdocs/classes/PrestaShopAutoload.php on line 117

ok

 

What am I doing wrong?

 

Thanks for your help!

 

what php version your host use?

[esther_a83]

what php version your host use?

 

I think it is PHP 5.4

[cranky69]

Hi, i have the same issue. Translations are ok.

[klopotnik]

me the same..

1.6.0.9 ..

in error log I can see a lot of messages:  "Cannot write temporary file"

not sure if it is connected.. is there any map how shoudl be rights set?

is it safe to set 777 on everything? :-)

[vekia]

your problem can be related to two things:

- bad permissions

- host limitations

 

i want to say something more about second thing.

some of hosts allows to store only a certain number of files, for example 100k

cache in prestashop generates a lot of files, in some cases more than 100k

so in effect, script can't generate more files.

 

what to do?

if i were you i will check permissions to files, grant 777 chmods recursively

and if this will not solve problem - ask hoster about limitations related to number of files

[domorodecmezilidmi]

I wanted to write that I will test this recommendations but now I have just received email about creating new order. The only things I have done was - install mail alert from prestashop and configure properly, then deactivate it and then again activate. And after that I have reset all settings for DNS server with help of my hosting and it seems to be ok. Ne need to any input into any file etc. 

[retric]

I had the same problem. I´ve deinstalled the module and than reinstall. After that, it works!

[domorodecmezilidmi]

GREAT - seems to work out . Hope 4 others this would be solutions. So I unfollow this topic.

Edited November 27, 2014 by domorodecmezilidmi (see edit history)

[I-xperts]

Hello,

 

i followed all instructions here without any result. Then i completely uninstalled and deleted module and all its files from /modules/ folder and downloaded and installed same version from this url:

 

https://github.com/PrestaShop/mailalerts

 

I enabled module and everything worked!!!!!

Edited March 7, 2015 by TelmanGR (see edit history)

[Miroshnyk]

Probleme mailalerts

Hi there I have an issue with the module mailalerts, it doesn’t send any emails, to the marchant or the client when a new order is place

Prestashop 1.6.0.9.

Mailalerts v 3.5.1.

I have cheked:

Localization/translation/email/   I have the translation needed for mailalerts

Advance parameter/email/           email is set with SMTP correctly (no error message) and I receive the test email

Yes the module mailalerts is enable

I removed it, re install it, enable it, disable it, enable, reset……

Still same problem

 

The payment module is paypal

 

Any help will be welcome.

Thankx

[kayol10]

Having the same issue here, probably that happened after I have updated a totally different module, dont remember which one exactly (might have been home page slider or something like that)

I am on Prestashop 1.6.0.9 and I had to uninstall completely the email alers module 3.5.2 so the customers could place an order

 

Having the module installed, prevents customer from confirming the order at the last step, throwing a very long error with id_shop or something like that.

 

Probleme mailalerts

Hi there I have an issue with the module mailalerts, it doesn’t send any emails, to the marchant or the client when a new order is place

Prestashop 1.6.0.9.

Mailalerts v 3.5.1.

I have cheked:

Localization/translation/email/   I have the translation needed for mailalerts

Advance parameter/email/           email is set with SMTP correctly (no error message) and I receive the test email

Yes the module mailalerts is enable

I removed it, re install it, enable it, disable it, enable, reset……

Still same problem

 

The payment module is paypal

 

Any help will be welcome.

Thankx

Edited May 28, 2015 by kayol10 (see edit history)

[jose_rui_sa]

HI there

 

Resuming I can't sent to clients emails with deliver status...  (payment accept,....)

 

But If I want send private emails for example with some information (delay for some reason) system give two errors...

 

 

Any ideia?

 

 

 

[Daenu]

I had the same problem. I´ve deinstalled the module and than reinstall. After that, it works!

Can confirm this!

[ugokind]

Hi. I come from 1.6.0.x and now I'm 1.6.1.7

The only page that doesn't work is Email.

 

the error_log tells:

 

[16-Oct-2016 10:13:04 Europe/Rome] PHP Strict Standards:  Declaration of Mail::Send() should be compatible with MailCore::Send($id_lang, $template, $subject, $template_vars, $to, $to_name = NULL, $from = NULL, $from_name = NULL, $file_attachment = NULL, $mode_smtp = NULL, $template_path = _PS_MAIL_DIR_, $die = false, $id_shop = NULL, $bcc = NULL, $reply_to = NULL) in /home/beeitaly/public_html/override/classes/Mail.php on line 485

 

[16-Oct-2016 10:13:04 Europe/Rome] PHP Fatal error:  Cannot redeclare class Swift in /home/beeitaly/public_html/tools/swift/Swift.php on line 32

 

 

I did the uninstall/erase the Emailalerts module/folder

then upped from Github, install.. no improvements.

 

I've also checked the translations. I've only italian/english since 1.6.0.x

 

All the module folder is tested with def perm and +777

 

My PHP mem limit is already 128M

 

My php is 5.6 as Cpanel of Relichost.net says.

 

 

Don't really now how to do.. this is the only page that doesn't work.. only way I think is to change functions reported in the error_log ! !

 

SOLVED!

I totally erased Swift and replaced from 1.6.1.7

 

altough I came from automatic upgrade, the Swift foder was full of older versions and the newer is really light in number of files and folder than before!

 

now Email works!

bye

Edited October 16, 2016 by ugokind (see edit history)

[pandorrah]

Friendly advice:

watch out with new installed themes that you want to use. Often these new themes have different rights set, like 0755 (for folders) for instance, while the default theme (folders) is set to 0771. Files in themes folder are set to 0644.

 

When installing and using a new theme, check these rights.

[dpe12]

Hi, I was having the same issue. All I have to do was to disable and enable the MailAlerts Module and of course verify if your language have the proper translation.

 

Thanks.

 

it works!

[RimiCsani]

Probleme mailalerts

Hi there I have an issue with the module mailalerts, it doesn’t send any emails, to the marchant or the client when a new order is place

Prestashop 1.6.0.9.

Mailalerts v 3.5.1.

I have cheked:

Localization/translation/email/   I have the translation needed for mailalerts

Advance parameter/email/           email is set with SMTP correctly (no error message) and I receive the test email

Yes the module mailalerts is enable

I removed it, re install it, enable it, disable it, enable, reset……

Still same problem

 

The payment module is paypal

 

Any help will be welcome.

Thankx

 

Hi, did you find the solution? Because I have the same issue. Thank you