[SOLVED] Facebook Fan Box not working after updating to v1.3

[Delonn]

and i have no idea how to fix it. Any help would be appreciated.

Edited May 6, 2014 by DelonnKoh (see edit history)

[vekia]

hello

you see like box when you're on module configuration page?

[Delonn]

hello

you see like box when you're on module configuration page?

 

Hi vekia,

 

I don't see them.

[vekia]

and if you provide there other fanpage url, the problem is the same?

[Delonn]

just tried it again to double confirm. the problem still persists even when i changed to other fanpage url.

[vekia]

strange :/

 

another thing.

can you show contents of blockfacebook.tpl file ?

does it look like:
 

{if $facebookurl != ''}
<div id="fb-root"></div>
<div id="facebook_block" class="col-xs-4">
	<h4 >{l s='Follow us on facebook' mod='blockfacebook'}</h4>
	<div class="facebook-fanbox">
		<div class="fb-like-box" data-href="{$facebookurl|escape:'html':'UTF-8'}" data-colorscheme="light" data-show-faces="true" data-header="false" data-stream="false" data-show-border="false">
		</div>
	</div>
</div>
{/if}

?

[Delonn]

strange :/

 

another thing.

can you show contents of blockfacebook.tpl file ?

does it look like:

 

{if $facebookurl != ''}
<div id="fb-root"></div>
<div id="facebook_block" class="col-xs-4">
	<h4 >{l s='Follow us on facebook' mod='blockfacebook'}</h4>
	<div class="facebook-fanbox">
		<div class="fb-like-box" data-href="{$facebookurl|escape:'html':'UTF-8'}" data-colorscheme="light" data-show-faces="true" data-header="false" data-stream="false" data-show-border="false">
		</div>
	</div>
</div>
{/if}

?

 

I've checked and its the same. I've also tried uninstalling and reinstalling and its still doesn't work.

[vekia]

ok so another idea

i checked your website code, you've got there two facebook scripts included.

go to modules > positions

and try to unhook blockfacebook module from displayHeader section

[Geoff1066]

I am also experiencing a similar problem. Facebook block is not showing in ie but works fine in chrome and firefox.

 

I have tried unhooking as per the last suggestion but this kills the block in all browsers.

 

Any suggestions greatfuly received.

[vekia]

I am also experiencing a similar problem. Facebook block is not showing in ie but works fine in chrome and firefox.

 

I have tried unhooking as per the last suggestion but this kills the block in all browsers.

 

Any suggestions greatfuly received.

 

your problem is different than problem described in this thread.

reattach your module to displayHeader section.

[Geoff1066]

I have reattached and we are back working in chrome and ff, just not showing in ie.

Sorry I thought it was same problem as the screen grab attached by DelonnKoh shows exactly what I am getting.

[Delonn]

ok so another idea

i checked your website code, you've got there two facebook scripts included.

go to modules > positions

and try to unhook blockfacebook module from displayHeader section

 

I've unhook from the displayHeader section and the box still doesn't load 

[Delonn]

ok i managed to solve this weird problem.

 

1. BO > Modules > Uninstall then delete.
2. BO > Advance Parameters > Performance - Clear cache(located at top right).
3. Download prestashop 1.6.06, unzip then to folder prestashop > modules and zip folder blockfacebook.
4. FTP blockfacebook.zip into "Your prestashop diectory/modules/" and unzip it.
5. BO > Modules > Install !
6. You might have to re-position the module in BO > Modules > Position.

 

finally it works for me now 

Edited May 6, 2014 by DelonnKoh (see edit history)

[vekia]

thank you for posting detailed step by step guide

i can go ahead and mark topic as solved.

with regards,

Milos

[Delonn]

thank you for posting detailed step by step guide

i can go ahead and mark topic as solved.

with regards,

Milos

 

Thnx vekia for looking thru the problem for me and i learned a few things on the way. 

[hernanlr]

Hi,

I have the same problem with version 1.606 and did all you say here but the problem persists.

I even edited the file blockfacebook.php and added my facebook user there, replacing prestashop and still wouldn´t work. However, if I change the facebook user to https://www.facebook.com/prestashop it runs smoothly...

 

So my guess is that there is some cross commands that are making this not work... Any ideas?

Edited May 26, 2014 by hernanlr (see edit history)

[Geoff1066]

For me it was Avast blocking it in my browser. What antivirus are you using?

[hernanlr]

Hi Geoff. I do have avast, but that´s not the reason. I disabled it and still the problem persisted...

 

You can see the site here: http://www.gauswheel.es/es/

 

What I was able to figure out was that the first error was because I was using a facebook user url address instead of a page address. Although they look the same (the urls) it seems they have a different behaviour with this module.

 

Having said that, I created www.facebook.com/espanagauswheel and that worked on the admin side. I can see the likes there. But it doesn´t work on the frontpage.

 

Any ideas?

[david@bonavista]

Hello! I have the same problem. I see your url and your facebook module works now! How did you fix it?

[Przemysław Suszek]

The same problem here. This module doesnt work in newest version of PS.

[dushan219]

add this script to your face book module block. it works for me

<script>(function(d, s, id) {
  var js, fjs = d.getElementsByTagName(s)[0];
  if (d.getElementById(id)) return;
  js = d.createElement(s); js.id = id;
  js.src = "//connect.facebook.net/en_GB/sdk.js#xfbml=1&appId=1402784386645668&version=v2.0";
  fjs.parentNode.insertBefore(js, fjs);
}(document, 'script', 'facebook-jssdk'));</script>

[vekia]

dont add with not own app id: 1402784386645668

instead of it use own app id or don't use it at all

 

not own app id can generate console errors, and also some incompabilities with other facebook modules

[Rak]

I just upgraded my store from 1.5 to 1.6 and also found the problem.

 

Enable debug mode, it solved the problem on my website.
ADVANCED PARAMETERS/ PERFORMANCE

Edited December 27, 2014 by Rak (see edit history)