shubbing Posted April 6, 2014 Share Posted April 6, 2014 (edited) Hi, I was just testing out the shopping cart on my site and realised that the cart does not update to remove items that have been sold (checked out by another customer). For example, STAR BAG has a quantity of 2. Shopper A and B adds 1 and 2 STAR BAG to their carts respectively but shopper A completes her checkout first. After a while, when Shopper B returns to the website, 2 STAR BAGs are still in her cart and tries to check them out, only to receive the message "An item in your cart is no longer available. You cannot proceed with your order." when in fact, there is still one more STAR BAG available. I am not too sure if it is a Prestashop thing or if it can be configured but I was hoping if anyone can help me out on some workabouts on this issue: 1) Auto-updating carts to remove sold out items or to reduce the quantity of item to reflect the amount that is available OR Updating the cart when customer reviews her/his cart on refresh of the shopping cart page/entering the shopping cart page. So if STAR BAG is out of stock, there will be an error message beneath the STAR BAG item that says "Item in no longer available" or something like that. 2) Currently, the error message is "An item in your cart is no longer available. You cannot proceed with your order." Is it possible to be able to include the item name (or item name and quantity available if it is not totally sold out) in the error message. It would be terrible if the shopper had 10 items in the cart and not know what was the one that was sold out. Thanks in advance. Edited April 6, 2014 by shubbing (see edit history) Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted April 6, 2014 Share Posted April 6, 2014 are you using default theme or third party theme? Link to comment Share on other sites More sharing options...
shubbing Posted April 6, 2014 Author Share Posted April 6, 2014 are you using default theme or third party theme? It's a third party theme! I have never fiddled around with the default theme before, may I know if this is the case with the default theme as well? Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted April 6, 2014 Share Posted April 6, 2014 does the third party theme have support forum or can you contact developer? Link to comment Share on other sites More sharing options...
shubbing Posted April 7, 2014 Author Share Posted April 7, 2014 does the third party theme have support forum or can you contact developer? I'll try contacting the developer. Thanks! On a side note, does anyone know if this occurs in the default theme? Link to comment Share on other sites More sharing options...
shubbing Posted April 8, 2014 Author Share Posted April 8, 2014 The developer has gotten back to me on this issue and mentioned that his theme does not modify check out. Does anyone have a solution to this? Link to comment Share on other sites More sharing options...
BertinEdward Posted August 18, 2017 Share Posted August 18, 2017 hi, i am also facing the problem. i am using the default theme instead. when the client deletes order from his cart, the cart count is not automatically updating can anyone please help me to solve this? thank you Link to comment Share on other sites More sharing options...
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