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Known issues and resolution


202ecommerce
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Hello,

Welcome to our page on different bugs experienced while using eBay.

If you have any problems with the module, you should check this page first to see if the
the bug found can be corrected by one of the actions outlined below.
 

 

 

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EBAY BUG
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Warning :

  • Products less than 1 euro will not sync due to eBay restrictions.
  • Products with no images will not be synchronized due to eBay restrictions
  • EBay module does not take into account combinations made after synchronization, every time you use the generator combination of PrestaShop you again synchronize your products on eBay module.
  • Your stocks are above 0 for synchronization.

 

Bug

Replication of the email address, email = NOSEND_EBAY OR

Orders are not imported into PrestaShop

 

Causes

- Compatibility problem with other modules (Mondial Relay, PrestaFraude, billing/invoicing module, etc.)

- Test the issuing of a bill/invoice by hand. To do this, go to an order and click on the PDF which creates a bill/invoice. If that does not work, there is another problem to solve first which is outside the scope of the eBay module.

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Bug

Creation of a product for each variation

 

Causes

Check that the categories selected allow you to create a multi-version advertisement:http://pages.ebay.co...ariations.html.

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Bug

Item number with various references, article provided with non-valid

versions.

 

Causes

- This is due to a product which was posted online in an eBay category that does not support multi-version mode ==> Various products in the database.

- At present, the solution is to delete these products from the database, using the table: __DB_PREFIX__.'ebay_product' before repeating the synchronisation. To do this, go into your phpmyadmin, click on the table named ebay_product and then empty it. Navigate back to your backoffice and synchronise.

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Bug

During the first stage of configuration, the user is disconnected from

eBay after clicking on the link to connect to eBay

 

Causes

As the user was connected to eBay, they must uninstall the module and then reinstall it, without reconnecting to eBay.

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Bug

Account synchronisation does not work.

The user navigates to the eBay connection page and accepts the licence to use. eBay seems to be working correctly but PrestaShop loads too slowly and does not validate the synchronisation.

 

Causes

Moving the ebay/ajax folder rights to 755. OR

The user registered in the module is different from the membership details used to

connect to eBay.

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Bug

During product synchronisation, the title and the description of the

product are not updated on eBay.

 

Causes

The user has ticked the box "When a product is updated, only its quantity and price are re-synchronised with eBay" in stage 4 of the configuration.

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Bug

During synchronisation of the products, no products are added to eBay

but no error message is displayed.

 

Causes

Changing the rights of the modules/ebay/log file, move them to 777 to see the error messages.

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Bug

You are unable to configure your categories, error message 500 appears when you attempt to access your module. Error message nginx 504 might also appear.

 

Causes

Often due to a timeout problem on certain values. Try to increase the following

values:

- If you have installed mod_fcgid: http://www.brianmcqu...sing-mod_fcgid-

timeout/85

- Or if you have installed nginx: http://rtcamp.com/tu...ase-php-script-

execution-time-with-nginx/

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Bug

You installed the module for the first time a while ago and suddenly you

cannot synchronise or receive orders due to an error message: "Auth token is

 

hard expired, User needs to generate a new token for this application.".

Check the modules/ebay/logs/SyncError file to see if you have received the

error message.

Resolution:
In the Setting tab of the module Click the link => click here to regenerate a new authentication token

 

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Bug

When synchronizing product sometimes you encounter this error "The term" GTC "day (s) is not available for this type of ad or invalid for the" 53557 ".GTC." 
 
Resolution: 
You must configure in the first "Settings" tab under "Time of sale" to 10 days because you do not have a store on eBay, that's why you can not sync products.

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If, despite this list, you are still unable to configure your module, please report a bug on the PrestaShop forge:http://forge.prestas.../Dashboard.jspa

Thank you 

 

Regards, 

202 ecommerce

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