jpryce Posted March 4, 2014 Share Posted March 4, 2014 Hi I'm having problems removing a cookie warning module from my presta instance. I've tried disabling it and uninstalling it at the backend but it still pops up on loading the site. I've also had problems in the past where a module doesn't appear in the list at the backend making it impossible to configure unless i go into the database. All kinds of weirdness. Has anyone seen anything similar? Can you give me any pointers on how to rid myself of the cookie module short of deleting the folders in the module home? Thanks James Link to comment Share on other sites More sharing options...
cupcakes Posted March 4, 2014 Share Posted March 4, 2014 I don't know what could cause the module not showing up in the list. However, the other issue could be that you need to clear your cache, both for your prestashop and browser. Sometimes the server it's on could have some cacheing as well (which usually clears itself after a certain amount of time, depending on the host). Link to comment Share on other sites More sharing options...
jpryce Posted March 4, 2014 Author Share Posted March 4, 2014 Thanks Cupcakes. Cache definitely not an issue Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted March 4, 2014 Share Posted March 4, 2014 it's best to say what module, how you loaded and other pertinent info and also include your ps version and if at all possible link to your front office. Then I am sure you will be able to get this sorted out. Link to comment Share on other sites More sharing options...
vekia Posted March 4, 2014 Share Posted March 4, 2014 maybe your host use some server-side caching to increase performance it's worth to check it, it's not first time when i read about that, and problems were usually connected to server side caching server-side caching - totally not related to PS Link to comment Share on other sites More sharing options...
jpryce Posted March 4, 2014 Author Share Posted March 4, 2014 I'd be surprised as i've had similar issues for a while now but i will check Link to comment Share on other sites More sharing options...
benjamin utterback Posted March 4, 2014 Share Posted March 4, 2014 Hi I'm having problems removing a cookie warning module from my presta instance. I've tried disabling it and uninstalling it at the backend but it still pops up on loading the site. I've also had problems in the past where a module doesn't appear in the list at the backend making it impossible to configure unless i go into the database. All kinds of weirdness. Has anyone seen anything similar? Can you give me any pointers on how to rid myself of the cookie module short of deleting the folders in the module home? Thanks James I agree with the overall tone here. It is almost for sure a server-side issue. That said, if you are comfortable going into FTP, you can delete it manually. That said, if your host has not given you the FTP credentials, simply ask them to remove it (after they back up your store) Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted March 5, 2014 Share Posted March 5, 2014 since we still don't know what module you loaded... without this information...all our guesses are equal yes? so mine is bad module uninstall logic..that did not clean up the mess it started so please read all posts and respond as requested to get the most help Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now