klymets1 Posted February 12, 2014 Share Posted February 12, 2014 Link to comment Share on other sites More sharing options...
klymets1 Posted February 12, 2014 Author Share Posted February 12, 2014 PrestaShop 1.5.6.2 Link to comment Share on other sites More sharing options...
NemoPS Posted February 12, 2014 Share Posted February 12, 2014 It might be different things. Where are you getting this error? I assume the one page checkout page? Guest account or regular one? Can you link us the website? Link to comment Share on other sites More sharing options...
vekia Posted February 12, 2014 Share Posted February 12, 2014 in simple words: ajax queries returns wrong data, with some not default html tags, or browser trying to connect to blocked urls. this usually causing problems like that. check browser console for errors, also results of ajax queries (network tab in browser console) Link to comment Share on other sites More sharing options...
klymets1 Posted February 12, 2014 Author Share Posted February 12, 2014 It might be different things. Where are you getting this error? I assume the one page checkout page? Guest account or regular one? Can you link us the website? in simple words: ajax queries returns wrong data, with some not default html tags, or browser trying to connect to blocked urls. this usually causing problems like that. check browser console for errors, also results of ajax queries (network tab in browser console) module installed one page checkout site Link to comment Share on other sites More sharing options...
vekia Posted February 12, 2014 Share Posted February 12, 2014 turn on error reporting, then: click on: then open "response" tab, you will see detailed information about what is wrong with this ajax query Link to comment Share on other sites More sharing options...
klymets1 Posted February 12, 2014 Author Share Posted February 12, 2014 (edited) turn on error reporting, then: click on: then open "response" tab, you will see detailed information about what is wrong with this ajax query I do not see a tab (open "response" tab) Edited February 12, 2014 by klymets1 (see edit history) Link to comment Share on other sites More sharing options...
NemoPS Posted February 12, 2014 Share Posted February 12, 2014 Error reporting is not enabled, you still get error 500 Click on the red address thing and the the response tab will appear in the right panel Link to comment Share on other sites More sharing options...
klymets1 Posted February 12, 2014 Author Share Posted February 12, 2014 Error reporting is not enabled, you still get error 500 Click on the red address thing and the the response tab will appear in the right panel so right? Link to comment Share on other sites More sharing options...
NemoPS Posted February 12, 2014 Share Posted February 12, 2014 Weird, you might have some other server issues at this point Link to comment Share on other sites More sharing options...
klymets1 Posted February 12, 2014 Author Share Posted February 12, 2014 Weird, you might have some other server issues at this point I have already endured site to another server the same error Link to comment Share on other sites More sharing options...
klymets1 Posted February 12, 2014 Author Share Posted February 12, 2014 .. that adds to wierdness ? Link to comment Share on other sites More sharing options...
selectshop.at Posted February 12, 2014 Share Posted February 12, 2014 I had the same problem on one customer project. It was a problem with Prestashop and the php-version of the hosting. As it was not possible to change php. I simply upgraded the controller files with the latest one (1.5.6.2.) and all worked again. Which php-version are you using ? Is it possible to change ? Link to comment Share on other sites More sharing options...
selectshop.at Posted February 12, 2014 Share Posted February 12, 2014 (edited) By the way, I was able to place an order, and also to add a second delivery address to your site. Please delete my test account and order. I'm not having any problems. Set your front-office cookie-sessions to 120 (standard 480) and clear browser cookie and domain-sessions too. I worked with FF latest version. Perhaps it is a browser problem ? Theme is bought or did you made the changes/adaptations unsing original, or an older version of default Prestashop ? Java-Engine on your local machine is up-to-date ? http://www.java.com/en/download/ Edited February 12, 2014 by selectshop.at (see edit history) Link to comment Share on other sites More sharing options...
vekia Posted February 12, 2014 Share Posted February 12, 2014 as i said before, turn on "response " tab. you will see detailed information about error there. open browser console, then "Network" tab search for this 500 internal server error on "requests" lists, click on it then on right hand side block you will see "response" tab, open it, as i show on example below: Link to comment Share on other sites More sharing options...
klymets1 Posted February 12, 2014 Author Share Posted February 12, 2014 I had the same problem on one customer project. It was a problem with Prestashop and the php-version of the hosting. As it was not possible to change php. I simply upgraded the controller files with the latest one (1.5.6.2.) and all worked again. Which php-version are you using ? Is it possible to change ? By the way, I was able to place an order, and also to add a second delivery address to your site. Please delete my test account and order. I'm not having any problems. Set your front-office cookie-sessions to 120 (standard 480) and clear browser cookie and domain-sessions too. I worked with FF latest version. Perhaps it is a browser problem ? Theme is bought or did you made the changes/adaptations unsing original, or an older version of default Prestashop ? Java-Engine on your local machine is up-to-date ? http://www.java.com/en/download/ transfer all on subdomain http://design.prestaservice.org/ as i said before, turn on "response " tab. you will see detailed information about error there. open browser console, then "Network" tab search for this 500 internal server error on "requests" lists, click on it then on right hand side block you will see "response" tab, open it, as i show on example below: Link to comment Share on other sites More sharing options...
vekia Posted February 12, 2014 Share Posted February 12, 2014 as you can see - it's related to phone field, it looks like it's empty when you're trying to go to the next step 1 Link to comment Share on other sites More sharing options...
NemoPS Posted February 12, 2014 Share Posted February 12, 2014 There it is, the address field has been left empty. If it's missing you can add it to the template with the name "phone" Link to comment Share on other sites More sharing options...
klymets1 Posted February 12, 2014 Author Share Posted February 12, 2014 as you can see - it's related to phone field, it looks like it's empty when you're trying to go to the next step I just turn into cart to place your order There it is, the address field has been left empty. If it's missing you can add it to the template with the name "phone" phone field has Link to comment Share on other sites More sharing options...
utiloja Posted October 10, 2015 Share Posted October 10, 2015 Hello, i have the 1.6.1.1 version and i have that error when clients try creat account. TECHNICAL ERROR: unable to load form. Details: Error thrown: [object Object] Text status: parsererror can you help me please? i have a LEOTHEME thanks, Daniel Link to comment Share on other sites More sharing options...
anniejbaker Posted November 6, 2015 Share Posted November 6, 2015 I get the same error when trying to add weight ranges for my shipping carrier. cannot find a fix and have tried a ton of things. help! Link to comment Share on other sites More sharing options...
NemoPS Posted November 6, 2015 Share Posted November 6, 2015 Hello,open up the debug console, inspect the XHR reply which shows in red, and screen what it reads Link to comment Share on other sites More sharing options...
Gwend Posted March 14, 2017 Share Posted March 14, 2017 Hi. I got this error: Details: Error thrown: [object Object] State of the text: parsererror. Solution: Remove the carrier that gives you this error and add it again. And solved! Regards. 1 1 Link to comment Share on other sites More sharing options...
NemoPS Posted March 15, 2017 Share Posted March 15, 2017 Gwend: thanks for sharing your solution. It might be anything else as well though, so the best way is still to inspect the xhr when in dev mode Link to comment Share on other sites More sharing options...
Gwend Posted March 15, 2017 Share Posted March 15, 2017 I'm glad this has served you. Luck! Link to comment Share on other sites More sharing options...
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