billygareth Posted January 16, 2014 Share Posted January 16, 2014 Hoping I can get some help here, I purchased an approved Prestashop addon (Media Preview) just after Christmas and soon found that it doesn't really function as expected (it does sort of do what it says but the way it does it is very inefficient and just not viable to use). It also doesn't appear to do one of the functions that the sales staff assured me that it would. I have sent 3 emails over the last 2 weeks asking for clarification/help regarding this issue, but have had no replies whatsoever. I did receive an automated "we have got your message" email each time. I am now very annoyed as I have paid for an addon that doesn't do what I need so I can't complete my project. Where can I go to get this resolved. My experience with PS up until this point has been flawless so this is so disappointing. Thanks, Billy Link to comment Share on other sites More sharing options...
Dh42 Posted January 16, 2014 Share Posted January 16, 2014 I will pass your message on to someone at Prestashop when the office opens in France in a few hours. Link to comment Share on other sites More sharing options...
Xavier du Tertre Posted January 16, 2014 Share Posted January 16, 2014 Hi Billy, I'm sorry about that. It seems that you were in touch with Deborah, let me check with her and get back to you! Thanks for your great patience. Link to comment Share on other sites More sharing options...
billygareth Posted January 16, 2014 Author Share Posted January 16, 2014 Thank you both for your efforts. I shall wait with expectation for a reply. Link to comment Share on other sites More sharing options...
billygareth Posted January 17, 2014 Author Share Posted January 17, 2014 Sadly I have STILL not had any response. I don't understand what is so hard. Link to comment Share on other sites More sharing options...
Xavier du Tertre Posted January 17, 2014 Share Posted January 17, 2014 Sorry Liam, I just made sure our developer emails you today. Keep us updated. Link to comment Share on other sites More sharing options...
billygareth Posted January 22, 2014 Author Share Posted January 22, 2014 Hi Xavier, I have had no communication from the developer or ANYONE at the "addons dept" regarding this issue. This has resulted in my project running overtime and me failing to meet agreed development timelines. Apart from the wasted $ it has cost me my reputation with my client. It's not like it was a last minute thing either, I made initial contact regarding the issue in plenty of time. This experience has severely tarnished my impression of PrestaShop and its support and has caused me to revisit other shopping cart systems as alternatives for upcoming projects. I am now no longer interested in support but I do want a refund for a product that did not function as advertised, was poorly executed and ZERO support was offered (apart from this forum) by Presta Shop after 3 support requests were lodged. Can you pls point me in the right direction or preferably (as I have given up trying to get any response form PS) organise for a full refund of my purchase so that I can get on with my work. Thanks for yours and others on this forums efforts to help. If only PS were the same. Billy Link to comment Share on other sites More sharing options...
Xavier du Tertre Posted January 22, 2014 Share Posted January 22, 2014 Hey Billy, Christopher emailed you the very day I told you he'd do it... didn't you get his message ? Thread ID: 47279 Message ID: 171529Message:Hello,May you give me your backoffice and ftp acces please ?I will have a look at your problem.Regards,Christopher DURISCustomer Service - PrestaShop Addons Link to comment Share on other sites More sharing options...
billygareth Posted January 22, 2014 Author Share Posted January 22, 2014 Thanks Xavier for your response. No I have not received any communication regarding this issue. I have double checked my email and there is nothing, hence my post. Pls have him email me again Thanks, Billy Link to comment Share on other sites More sharing options...
bellini13 Posted January 22, 2014 Share Posted January 22, 2014 Is it an email, or is it a customer message from within the users addons account? I suspect it is not an email, and that you will need to log into your addons account to see this message. If Prestashop sent you an email notification that a new message is available is different, and maybe that is sitting in your spam/junk folder, or maybe it was never received Link to comment Share on other sites More sharing options...
billygareth Posted January 22, 2014 Author Share Posted January 22, 2014 Thankyou. That is a good point re the account message. I will check. I have been checking previously but had given up. No notifications in the spam though. Double checked that. Billy Link to comment Share on other sites More sharing options...
billygareth Posted January 22, 2014 Author Share Posted January 22, 2014 Nope, nothing there either. Link to comment Share on other sites More sharing options...
bellini13 Posted January 23, 2014 Share Posted January 23, 2014 Then we'll need Xavier to provide more detail. Link to comment Share on other sites More sharing options...
Xavier du Tertre Posted January 23, 2014 Share Posted January 23, 2014 This explains everything. Christopher will send you an email directly to make sure you receive it, and you can communicate better with him. Let us know how it goes! Link to comment Share on other sites More sharing options...
billygareth Posted January 31, 2014 Author Share Posted January 31, 2014 Still no outcome Link to comment Share on other sites More sharing options...
Xavier du Tertre Posted January 31, 2014 Share Posted January 31, 2014 I'll nudge him again. Not sure what happened. Sorry about that! Link to comment Share on other sites More sharing options...
billygareth Posted February 5, 2014 Author Share Posted February 5, 2014 Thanks for following up Xavier. I will check in the next week to see if all has been resolved. Link to comment Share on other sites More sharing options...
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