Saving translation redirect me to

[mauinsons]

Dear sir. I'm new to Prestashop and I've just set up 2 websites using PrestaShop™ 1.5.5.0

 

I was trying to do some translation for the installed modules but failed. Everytime I would be redirected to a 404 page not found when I try to save the translation. I've searched the forum for this but still haven't found a solution.

 

I've seen someone mentioned about problem with the hosting. However, I'm not sure what to ask to my hosting company should it really is a hosting issue.

 

Your help is much appreciated.

 

Attached are 2 screenshots - 1 being the translation page and another is the 404 page no found page.

 

 

[vekia]

i remember that one merchant has got similar issue, the problem was with .htaccess files located in admin directory

can you verify it please?

 

another topic: http://www.prestashop.com/forums/topic/257980-cant-save-updated-translations-404-redirect-site-unavailable-urgent/

check especially last post

[mauinsons]

Hi vekia,

 

Yes I did come across the topic that you've linked me to before I started this topic. 

 

I tried this but didn't help

 

 

I have found a solution 

It was .htaccess fault.

In the back office under SEO & URL tab I have set "friendly" and "canonical" URL's to NO, saved the preferences, then i have deleted the entire code within .htaccess, went back to the SEO & URL tab, set "friendly" & "canonical" URL back to YES and pressed the save button. The .htaccess was updated with the right preferences obviously 

Vekia, thanx for helping me out anyway.

Cheers 

 

I wanted to know what to tell the hosting company after I've read about this

 

For me the problem was resolved. it is not always a problem of Prestashop, but in my case (and certainly in most of the cases), the problem is a security issue from yout hosting company.

 

I have sent the error to them, receive the mail that they need access, they checked the problem and a few hours later, all was working as before. So, maybe contact als your hosting company.

 

Hope this can help some of us with the same problem.

 

Luc - Belgium

 

I suspected the hosting because I have 2 prestashop hosted by the same hosting company which are having this same problem. However, it was running ok when I first tested prestashop installation in my very first try, and after that I've deleted the whole directory and installed a fresh copy of prestashop.

[mauinsons]

any help on this is greatly appreciated. Thanks in advance