editorstefan Posted October 17, 2013 Share Posted October 17, 2013 Hello! When i make a order i don't get any email at all! Costumer should reccive email and i should reccive email. I have tried setting the order to "Payment Accepted" which should send the order_conf email but i don't get any. When i go in BO to test the email setting it's freezes (see image). I think some file like Mail.php may be wrong? I have Prestashop 1.5.5.0 and may have changed something in FTP. Link to comment Share on other sites More sharing options...
safa Posted October 17, 2013 Share Posted October 17, 2013 hi, probably your smtp settings is wrong. check the smtp settings if you using smtp methot. 1 Link to comment Share on other sites More sharing options...
editorstefan Posted October 17, 2013 Author Share Posted October 17, 2013 hi, probably your smtp settings is wrong. check the smtp settings if you using smtp methot. Hello! Thank you for your reply. I dont use smtp, i use standard settings. Link to comment Share on other sites More sharing options...
safa Posted October 17, 2013 Share Posted October 17, 2013 phpmail function don't work some hosting company. set the smtp settings. i hope your problem will be solve. Link to comment Share on other sites More sharing options...
PrestaNinja Posted October 18, 2013 Share Posted October 18, 2013 What is your hosting company and all emails don't send or only order confirmation email? Link to comment Share on other sites More sharing options...
editorstefan Posted October 18, 2013 Author Share Posted October 18, 2013 phpmail function don't work some hosting company. set the smtp settings. i hope your problem will be solve. I have already tried with smtp and it still just loads. That makes me think is some file that is wrong. Im using swedish language. Link to comment Share on other sites More sharing options...
editorstefan Posted October 18, 2013 Author Share Posted October 18, 2013 What is your hosting company and all emails don't send or only order confirmation email? My hosting company is Swedish, binero.se and many Prestashop work good there. Even my old one. I think no email work. My website is: mobil prylar . se. (remove the space) Link to comment Share on other sites More sharing options...
PrestaNinja Posted October 18, 2013 Share Posted October 18, 2013 Then did you do any change on Prestashop files? Link to comment Share on other sites More sharing options...
editorstefan Posted October 18, 2013 Author Share Posted October 18, 2013 Then did you do any change on Prestashop files?It is possible, i had a coder before and i think he mat have changed. Im unable to contact and ask him.Any idea what files could affect this? Link to comment Share on other sites More sharing options...
vekia Posted October 18, 2013 Share Posted October 18, 2013 have you got an access to outgoing emails log? Link to comment Share on other sites More sharing options...
editorstefan Posted October 18, 2013 Author Share Posted October 18, 2013 have you got an access to outgoing emails log? I got access to all, its my website. Where can i check that? have you got an access to outgoing emails log? I got access to all, its my website. Where can i check that? Link to comment Share on other sites More sharing options...
PrestaNinja Posted October 18, 2013 Share Posted October 18, 2013 Hard to tell what is wrong with your store, if you are not able to know what did your previous coder modified. Anyway, I have notice that while creating an account there in an php error with that file: tools/swift/Swift/Message/Headers.php on line 424 Something might be wrong with wheter hosting or your prestashop install. I suggest you try this first, go to "config/defines.inc.php", look for this line: define('_PS_MODE_DEV_', true); And change it to "false": define('_PS_MODE_DEV_', false); Try to register an account again (and see if you get welcome email), or test mail again. Link to comment Share on other sites More sharing options...
editorstefan Posted October 18, 2013 Author Share Posted October 18, 2013 Hard to tell what is wrong with your store, if you are not able to know what did your previous coder modified. Anyway, I have notice that while creating an account there in an php error with that file: tools/swift/Swift/Message/Headers.php on line 424 Something might be wrong with wheter hosting or your prestashop install. I suggest you try this first, go to "config/defines.inc.php", look for this line: define('_PS_MODE_DEV_', true); And change it to "false": define('_PS_MODE_DEV_', false); Try to register an account again (and see if you get welcome email), or test mail again. Thank you for your reply. I changed it to dev mode yesterday yo see if there is any error. So it did not work when dev mode was false and not now when its true. What files do affect the email settings? I could replace them all with new fresh files. I'm 90% sure no files connected to the emails are changed but i see no other reason why problem is there :s Link to comment Share on other sites More sharing options...
PrestaNinja Posted October 18, 2013 Share Posted October 18, 2013 I think so too, I don't think your old developer changed something. But we can try: Backup old versino of 'tools/swift/Swift/Message/Headers.php' and from a clean install copy/paste it there. Make sure you copy from same prestashop version. It can also be a server side problem, on some shared hosting some files in swift directory need to be changed in order to send email correctly. Can you try be replacing that file? (turn back dev mode to true) Link to comment Share on other sites More sharing options...
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