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Back Office 1.5.5.0 Pages Not Loading, Connection Reset


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My Back Office is extremely slow and 60% of the time, I get "The connection was reset" error page by the browser (Firefox).  This is very weird as my Front Office is rather fast.

I enabled _PS_MODE_DEV_ and I get the below errors, please can somebody help??

Warning: include_once(_PS_TOOL_DIR_profiling/Controller.php) [function.include-once]: failed to open stream: No such file or directory in /home/content/33/3252733/html/OneMotoShop/config/config.inc.php on line 58

Warning: include_once() [function.include]: Failed opening '_PS_TOOL_DIR_profiling/Controller.php' for inclusion (include_path='.:/usr/local/php5_3/lib/php') in /home/content/33/3252733/html/OneMotoShop/config/config.inc.php on line 58

Warning: include_once(_PS_TOOL_DIR_profiling/ObjectModel.php) [function.include-once]: failed to open stream: No such file or directory in /home/content/33/3252733/html/OneMotoShop/config/config.inc.php on line 59

Warning: include_once() [function.include]: Failed opening '_PS_TOOL_DIR_profiling/ObjectModel.php' for inclusion (include_path='.:/usr/local/php5_3/lib/php') in /home/content/33/3252733/html/OneMotoShop/config/config.inc.php on line 59

Warning: include_once(_PS_TOOL_DIR_profiling/Hook.php) [function.include-once]: failed to open stream: No such file or directory in /home/content/33/3252733/html/OneMotoShop/config/config.inc.php on line 60

Warning: include_once() [function.include]: Failed opening '_PS_TOOL_DIR_profiling/Hook.php' for inclusion (include_path='.:/usr/local/php5_3/lib/php') in /home/content/33/3252733/html/OneMotoShop/config/config.inc.php on line 60

Warning: include_once(_PS_TOOL_DIR_profiling/Db.php) [function.include-once]: failed to open stream: No such file or directory in /home/content/33/3252733/html/OneMotoShop/config/config.inc.php on line 61

Warning: include_once() [function.include]: Failed opening '_PS_TOOL_DIR_profiling/Db.php' for inclusion (include_path='.:/usr/local/php5_3/lib/php') in /home/content/33/3252733/html/OneMotoShop/config/config.inc.php on line 61

Warning: include_once(_PS_TOOL_DIR_profiling/Tools.php) [function.include-once]: failed to open stream: No such file or directory in /home/content/33/3252733/html/OneMotoShop/config/config.inc.php on line 62

Warning: include_once() [function.include]: Failed opening '_PS_TOOL_DIR_profiling/Tools.php' for inclusion (include_path='.:/usr/local/php5_3/lib/php') in /home/content/33/3252733/html/OneMotoShop/config/config.inc.php on line 62

Warning: require_once(_PS_TOOL_DIR_smarty/Smarty.class.php) [function.require-once]: failed to open stream: No such file or directory in /home/content/33/3252733/html/OneMotoShop/config/smarty.config.inc.php on line 29

Fatal error: require_once() [function.require]: Failed opening required '_PS_TOOL_DIR_smarty/Smarty.class.php' (include_path='.:/usr/local/php5_3/lib/php') in /home/content/33/3252733/html/OneMotoShop/config/smarty.config.inc.php on line 29

--

Advanced Parameters Configuration Information View

Configuration information

This information must be provided when you report an issue on our bug tracker or forum.

Information about your configuration.

Server information

Server information: Linux #1 SMP Tue Jul 2 20:22:31 MST 2013 x86_64

Server software version: Apache

PHP version: 5.3.24

Memory limit: 128M

Max execution time: 120

 

Database information

MySQL version: 5.0.96-log

MySQL engine: InnoDB

Tables prefix: ps_

 

Store information

PrestaShop version: 1.5.5.0

Shop URL: https://www.mywebsite.com/

Current theme in use: default

 

Mail configuration

Mail method: You are using the PHP mail function.

 

Your information

Your web browser: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0

Check your configuration

Required parameters: OK

Optional parameters: OK

Edited by dformica (see edit history)
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I have a similar problem I am still running on version PrestaShop™ 1.5.4.1 and today I noticed there is a new update. 

" 1.5.6.0 stable "

I skipped the last one, now my back office is super slow and I am wondering if it because I am a couple updates back. I am a prestashop newbie and I am nervous that everything I have done will fall apart if I do an update especially since I am not using the default template. any suggestions will be highly appreciated.

 

thanks

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I have a similar problem I am still running on version PrestaShop™ 1.5.4.1 and today I noticed there is a new update. 

" 1.5.6.0 stable "

I skipped the last one, now my back office is super slow and I am wondering if it because I am a couple updates back. I am a prestashop newbie and I am nervous that everything I have done will fall apart if I do an update especially since I am not using the default template. any suggestions will be highly appreciated.

 

thanks

 

The back office being slow has much more to do with your hosting usually. 

 

 

My Back Office is extremely slow and 60% of the time, I get "The connection was reset" error page by the browser (Firefox).  This is very weird as my Front Office is rather fast.

I enabled _PS_MODE_DEV_ and I get the below errors, please can somebody help??

Warning: include_once(_PS_TOOL_DIR_profiling/Controller.php) [function.include-once]: failed to open stream: No such file or directory in /home/content/33/3252733/html/OneMotoShop/config/config.inc.php on line 58

Warning: include_once() [function.include]: Failed opening '_PS_TOOL_DIR_profiling/Controller.php' for inclusion (include_path='.:/usr/local/php5_3/lib/php') in /home/content/33/3252733/html/OneMotoShop/config/config.inc.php on line 58

Warning: include_once(_PS_TOOL_DIR_profiling/ObjectModel.php) [function.include-once]: failed to open stream: No such file or directory in /home/content/33/3252733/html/OneMotoShop/config/config.inc.php on line 59

Warning: include_once() [function.include]: Failed opening '_PS_TOOL_DIR_profiling/ObjectModel.php' for inclusion (include_path='.:/usr/local/php5_3/lib/php') in /home/content/33/3252733/html/OneMotoShop/config/config.inc.php on line 59

Warning: include_once(_PS_TOOL_DIR_profiling/Hook.php) [function.include-once]: failed to open stream: No such file or directory in /home/content/33/3252733/html/OneMotoShop/config/config.inc.php on line 60

Warning: include_once() [function.include]: Failed opening '_PS_TOOL_DIR_profiling/Hook.php' for inclusion (include_path='.:/usr/local/php5_3/lib/php') in /home/content/33/3252733/html/OneMotoShop/config/config.inc.php on line 60

Warning: include_once(_PS_TOOL_DIR_profiling/Db.php) [function.include-once]: failed to open stream: No such file or directory in /home/content/33/3252733/html/OneMotoShop/config/config.inc.php on line 61

Warning: include_once() [function.include]: Failed opening '_PS_TOOL_DIR_profiling/Db.php' for inclusion (include_path='.:/usr/local/php5_3/lib/php') in /home/content/33/3252733/html/OneMotoShop/config/config.inc.php on line 61

Warning: include_once(_PS_TOOL_DIR_profiling/Tools.php) [function.include-once]: failed to open stream: No such file or directory in /home/content/33/3252733/html/OneMotoShop/config/config.inc.php on line 62

Warning: include_once() [function.include]: Failed opening '_PS_TOOL_DIR_profiling/Tools.php' for inclusion (include_path='.:/usr/local/php5_3/lib/php') in /home/content/33/3252733/html/OneMotoShop/config/config.inc.php on line 62

Warning: require_once(_PS_TOOL_DIR_smarty/Smarty.class.php) [function.require-once]: failed to open stream: No such file or directory in /home/content/33/3252733/html/OneMotoShop/config/smarty.config.inc.php on line 29

Fatal error: require_once() [function.require]: Failed opening required '_PS_TOOL_DIR_smarty/Smarty.class.php' (include_path='.:/usr/local/php5_3/lib/php') in /home/content/33/3252733/html/OneMotoShop/config/smarty.config.inc.php on line 29

--

Advanced Parameters Configuration Information View

Configuration information

This information must be provided when you report an issue on our bug tracker or forum.

Information about your configuration.

Server information

Server information: Linux #1 SMP Tue Jul 2 20:22:31 MST 2013 x86_64

Server software version: Apache

PHP version: 5.3.24

Memory limit: 128M

Max execution time: 120

 

Database information

MySQL version: 5.0.96-log

MySQL engine: InnoDB

Tables prefix: ps_

 

Store information

PrestaShop version: 1.5.5.0

Shop URL: https://www.mywebsite.com/

Current theme in use: default

 

Mail configuration

Mail method: You are using the PHP mail function.

 

Your information

Your web browser: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0

Check your configuration

Required parameters: OK

Optional parameters: OK

 

it looks like you havent got defines.inc.php file

can you check the config/defines.inc.php file and its content? 

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