thezey Posted September 4, 2013 Share Posted September 4, 2013 Hello, When I place an order and get the payment done, I should, as customer-tester, get a confirmation via email. However, even though I get a merchant mail notification, nothing happens at the customer level. I did configure email and send a test email and it works. I also checked the spam inbox, etc, but no email was sent anyway. So, would it be possible to have any insights on how to get the right configuration so that customers can receive email notification when order is placed? Thank you Link to comment Share on other sites More sharing options...
Nils-H Posted September 4, 2013 Share Posted September 4, 2013 (edited) Are you by any chance using Google Apps mail as your email server? In that case, it might have ended up in your "sent" folder if you're testing with the same email account. Edited September 4, 2013 by Nils-H (see edit history) Link to comment Share on other sites More sharing options...
thezey Posted September 4, 2013 Author Share Posted September 4, 2013 Hi Nils-H, No, i'm using my bluehost domain name as smtp. Any idea? Link to comment Share on other sites More sharing options...
vekia Posted September 4, 2013 Share Posted September 4, 2013 hello have you got possibility to check outgoing mail logs ? sometimes hosters allow to check these logs, these logs will be really helpful in this case Link to comment Share on other sites More sharing options...
thezey Posted September 4, 2013 Author Share Posted September 4, 2013 Hi Vekia, I'm gonna check the logs. In the meantime, I noticed that there was nothing in Order > Order Messages. Would it impact order notifications to customers? Link to comment Share on other sites More sharing options...
thezey Posted September 4, 2013 Author Share Posted September 4, 2013 I'm not sure if it's what you mean, but here are some php error logs: [05-Aug-2013 05:43:24] PHP Warning: file_put_contents(/home1/safegrip/public_html/nizoralshop/themes/default/modules/blockwishlist/mails/en/wishlist.html) [<a href='function.file-put-contents'>function.file-put-contents</a>]: failed to open stream: No such file or directory in /home1/safegrip/public_html/nizoralshop/controllers/admin/AdminTranslationsController.php on line 1472 [05-Aug-2013 05:43:24] PHP Warning: file_put_contents(/home1/safegrip/public_html/nizoralshop/themes/default/modules/followup/mails/en/followup_1.html) [<a href='function.file-put-contents'>function.file-put-contents</a>]: failed to open stream: No such file or directory in /home1/safegrip/public_html/nizoralshop/controllers/admin/AdminTranslationsController.php on line 1472 Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted September 4, 2013 Share Posted September 4, 2013 are you using originating shop address of your domain name? did you check that the emails are not on your hosting account server queue? Inquiring minds, (typically avoid email issues), want to know. Link to comment Share on other sites More sharing options...
thezey Posted September 4, 2013 Author Share Posted September 4, 2013 Hello El Patron, I'd love to answer your questions but not sure if i get them right. For example, how to check service queue? Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted September 4, 2013 Share Posted September 4, 2013 Hello El Patron, I'd love to answer your questions but not sure if i get them right. For example, how to check service queue? lets start with the first question as I tend to put them in order of importance. are you using shop email of your domain? i.e. [email protected] and your domain is answerthequestions.co as to the 2nd question, queue, that is from your hosting account control panel. you would be better served searching 'outside' of ps on your particular hosting panel and mail queue Link to comment Share on other sites More sharing options...
thezey Posted September 4, 2013 Author Share Posted September 4, 2013 1st question, yes I use my customized domain name email. 2nd question, i didn't find any mailing queue. Link to comment Share on other sites More sharing options...
sadiwadi Posted November 3, 2015 Share Posted November 3, 2015 Hi, did you find a solution to this? Link to comment Share on other sites More sharing options...
thezey Posted November 5, 2015 Author Share Posted November 5, 2015 No, I didn't find any solution to this problem, but I'd love to hear from any expert who could help fix the issue! Link to comment Share on other sites More sharing options...
Recommended Posts