TinyMce editor not loading on CMS page

[YouSt]

Hi, On a particular CMS page backend the TinyMCe editor is not loading and this caused the enitre admin panel to freeze. This happenned when i was editing the page. I have a table in this page with text and small pictures. Now the Webpage of this CMS page has become totally misaligned and all elements have gone haywire. Please help.

I am using Prestashop 1.4.6.2

[vekia]

can you check browser console log? in chrome press ctrl+shift+J, if any problem will occur - you will see the errors in the console

please paste error code here (if any occur)

[YouSt]

hi vekia, it shows blank in console, but i think it's because it's not loading

now it has frozen that particular tab. it's just showing the loading going on but nothing is happenning. not even closing

Edited August 6, 2013 by jkicorpn2 (see edit history)

[vekia]

hmm, can you prepare some print screen ? i'm curious how it looks like

[YouSt]

hmm, can you prepare some print screen ? i'm curious how it looks like

Sorry it froze the chrome. i'll just prepare some screens and load them

[YouSt]

screen now. i'll just load another screen when it keep loading

Edited August 6, 2013 by jkicorpn2 (see edit history)

[YouSt]

hi plz find this screen when it keep loading

[vekia]

that's right, it looks weird.

the same problem in other browsers?

[YouSt]

yes IE same problem. hangs. And it shows on the left bottom corner "downloading 2 items left /themes/prestashop/css/global.css"

can this be a clue

Edited August 6, 2013 by jkicorpn2 (see edit history)

[vekia]

i don't think so, because css can't crash browser. It's hard to say what's going on without any error information, access to the website etc

[YouSt]

can i try to upload the backed up file of before i edited the content y'day. which file should i upload and where? plz advice

[vekia]

but we don't know what you exactly modified :/

[YouSt]

i didnt modify any file. i was just updating daily content on the CMS page through Tinymce editor. so maybe if i can upload the file from last backup.

[YouSt]

hi i tried with firefox and it opened the admin page. i edited the content a bit. now the page is displaying but i have lost quiet a bit of data from that page ??? dont know why. Any ways i'll have to upload the backup file. plz can you tell me which files i should upload and to which folder for the CMS page. thnx in advance

[YouSt]

but we don't know what you exactly modified :/

Hi can you please help me. plz advice which files i should upload and to which folder to restore the particular CMS page from backup. Plz. Thnx in advance.

[vekia]

whole cms pages and their contents are stored in the database, in this case you have to copy all of them from database, not from file etc.

[webxtor]

This happens when the HTML code of the text field contains invalid code. This may happen, for example, after the automated translation.

To fix this, disable TinyMCE by any of means, correct the HTML code, save and enable TinyMCE back.