TDCadmin Posted June 28, 2013 Share Posted June 28, 2013 Comment on this topic if you think presta needs to hire more moderators for this forum.. I have personally posted a few topics and got 0 replies on some of them. Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted June 28, 2013 Share Posted June 28, 2013 Hi, first moderators are not paid. Typically when a post is not responded to, it lacks sufficient detail. Most common is not posting the ps version. Here is a guide that might help you get better results in your posts. http://www.prestashop.com/forums/topic/256751-read-first-forum-rules-and-best-practices/ In review of you two topics, Mr. Utterback worked with you on the Fedex issue. While we can play 20 questions without actually having access to the back office can make solving a configuration issue very difficult if not impossible. I recommend that if you are unable to get the results in the community forum, that you open a bug report. The link for this can be found in the forum rules and best practices. 2 Link to comment Share on other sites More sharing options...
TDCadmin Posted June 28, 2013 Author Share Posted June 28, 2013 Well they should be paid IMO. But hey this post at least got a response.. the wheel that squeeks gets oiled as my father would say. I would say that my posts have had sufficient detail and yes benjamin did help with that. I would gladly give a moderator privilege to my back office to help me with issues that are out of my scope of knowledge. Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted June 28, 2013 Share Posted June 28, 2013 On the fedex issue, you should open a bug report, per the forum guide lines. You could not pay me to do this...as then I would have to many bosses.... I would say that you posts do not have sufficient detail, at least not when first posted...your contact question, does not contain the ps version...your fedex question did not have ps version until asked for. Link to comment Share on other sites More sharing options...
vekia Posted June 28, 2013 Share Posted June 28, 2013 Well, i see your posts for the first time, and believe me im trying to read all of available threads here - the same as other moderators here. And even if i don't know solution - im usually trying to help (sometimes it's necessary to debug the problem to find the working solution) - We are here for all of you, merchants with own prestashop store :-) im going to check your threads ! regards Link to comment Share on other sites More sharing options...
TDCadmin Posted June 28, 2013 Author Share Posted June 28, 2013 I'm sorry to seem abrubt and if i didn't provide proper information. Fedex told me to kick rocks.. and when I called presta they said the same thing. And my programmer I work with (hes in india) can't find the issue. Link to comment Share on other sites More sharing options...
TDCadmin Posted June 28, 2013 Author Share Posted June 28, 2013 Is there a way to copy the shipping configuration files from one prestashop to another? My fedex prices are working on my test site but not on my live site. Link to comment Share on other sites More sharing options...
benjamin utterback Posted June 28, 2013 Share Posted June 28, 2013 Hi TDCadmin, please update the status on the original thread. http://www.prestashop.com/forums/topic/256010-fedex-issue-only-free-shipping-shows/page__fromsearch__1 I'm sorry if you feel like your topics are not being responded to. That's really not the case, we are all working together to help each other. A good tip to search and find answers in the forum is by going to google.com and using the "site:" search functions that allows you to search only a specific site. That will help you get closer to the solution and have a more informed question. for example, a search query could be "edit contact form site:prestashop.com" you will have found multiple solved topics to have a better idea what and how to ask. Link to comment Share on other sites More sharing options...
SmartDataSoft Posted June 28, 2013 Share Posted June 28, 2013 The issue happen , as some time people try to got solution of a site which is on localhost or may be on maintenance mode. Some problem need to check site on live. without watching, it is difficult to find the problem. So those who need help at least give problem like and his or her prestashop version and some information which they need. I also try to help but some post do not have proper information, so i normally skip the post. Link to comment Share on other sites More sharing options...
terrabambino Posted June 22, 2017 Share Posted June 22, 2017 I can't for the life of me figure out how to even submit a question on this forum. Please help! Link to comment Share on other sites More sharing options...
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