[solved] I’ve tried all kind of settings but email still goes in spam folder

[Narcyzo]

Hello,

 

I’ve tried all kind of settings but email still goes in spam folder. Also I’ve tried to configure my Prestashop server, and trough cPanel but still doesn’t work. Here I let you some print screen to see what is all about.

 

PS: By opening this new thread/topic I am asking some help, please! In last 3 days I’ve read more than 20 threads about this issue, but… no solution.

I still believe that in this forum is some Prestashop specialist and he/she can help me with this problem, THANKS!

 

1^st: Using Prestashop to send mails with mail function (php):

2^nd: Using Prestashop to send mails with SMTP settings (loggin with user&pass of the info@ account):

3^rd: cPanel emal account is there (just in “case”):

4^th: SPF & DomainKey active:

And the last photo with emails in junk/spam folder: ALL OF THEM

[NemoPS]

It's pretty common, there is little you can do for that as it depends on the receiver's spam policy

[vekia]

Check your hoster ip in RBL spam list, maybe your hosting is listed there...

[Narcyzo]

It's pretty common, there is little you can do for that as it depends on the receiver's spam policy

 

Something goes wrong. I cannot send mails from PrestaShop to Yahoo, Gmail, Hotmail, etc. (big providers)

 

Check your hoster ip in RBL spam list, maybe your hosting is listed there...

I did a check on multiple RBL lists, here are the results:

1st screen:

2nd screen:

 

Seems to be all OK, my IP/domain isn't listed. So, I still think that something is wrong.

[vekia]

You're on shared hosting? Or you've got dedicated / VPS ?

 

You use email with the same domain as your store domain?

[Narcyzo]

You're on shared hosting? Or you've got dedicated / VPS ?

You use email with the same domain as your store domain?

 

 

As you see in the pictures, I use the same email from my store

I think its a shared, but I have my OWN IP (paid IP/month).

PS: I can add account to someone in my store, to check my issue if needed.

Edited May 13, 2013 by Narcyzo (see edit history)

[pel024]

Try sending a plain text email direct from your email client (Roundcube etc). That way you can tell whether it's a problem with your server/ip or PS emails specifically.

[Narcyzo]

SOLVED. I had to change my MX entries with the google MX (need to register and use google imap&smtp settings - something like... linking my domain with google), after this, i had to ask my hosting provider to open ports: 993, 465, 587 and voilà! everything works perfect!

 

 

Please mark this topic as SOLVED, thanks.

Edited May 14, 2013 by Narcyzo (see edit history)

[vekia]

SOLVED. I had to change my MX entries with the google MX (need to register and use google imap&smtp settings - something like... linking my domain with google), after this, i had to ask my hosting provider to open ports: 993, 465, 587 and voilà! everything works perfect!

 

 

Please mark this topic as SOLVED, thanks.

 

awesome :-)

 

so i marked this thread as solved for other forum members

 

did you know, that you can mark own thread as solved?

here is an inctruction:

 

To mark a topic as [solved] :

- Edit the first post of your topic by clicking on the "Edit" button,

- Click on the "Use full editor" button,

- Add the "[solved]" string at the beginning of your topic title and click on the "Submit Modified Post" button.