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[MODULE] Free Livechat - OfferChat

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Hi,

 

this is a new module to integrate quickly the Free Livechat script on your shop from OfferChat.

 

OfferChat it's a free Livechat service, don't forget to subscribe before donwload our Free Prestashop / OfferChat module

 

Hi

 

is this module is compatible with 1.5.4 or 1.5.4.1

 

i installed and configures the module but nothing is displayed in the site.

 

also the free chat dashboard shows that the site is not verified yet...

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Hi

 

is this module is compatible with 1.5.4 or 1.5.4.1

 

i installed and configures the module but nothing is displayed in the site.

 

also the free chat dashboard shows that the site is not verified yet...

Hi,

 

i'm just testing it and work perfectly.

 

I think you made a mystake during configuration or definition of your domain name on offerchat.

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Hi,

 

i'm just testing it and work perfectly.

 

I think you made a mystake during configuration or definition of your domain name on offerchat.

 

Sorry my mistake

 

Is working fine and thanks for sharing a good module....

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Hi..

 

In which file I have to paste the html code of offerchat?

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Hi. Not work on 1.4.10 :( But idea super :)

Hi Evona,

If you need to instal a live chat on your website you may also try this. www.craftysyntax.com

I am trying a lot of live chats. You may check it out on my website above.

Let me know what you think

Tasos

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Hey! i update my presta to 1.5.4 but still i dont have a module in shop. i cannot also hook to footer or another place :(

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Hey! i update my presta to 1.5.4 but still i dont have a module in shop. i cannot also hook to footer or another place :(

Hi,

Install the module of offerchat and the hook will be placed automatically.

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Nice module, but why my live chat is also always minimized? If I click to open it minimized... Chek - www.sportassveikata.lt , what I did wrong??

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Hello,

 

I will insert the code script but in wich file i have to do that

 

greetings Richard

 

Hi Richard

 

You may put it in the footer.tpl.

 

regards

Tasos

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Nice module, but why my live chat is also always minimized? If I click to open it minimized... Chek - www.sportassveikata.lt , what I did wrong??

 

Hi,

 

This is the way it should be...minimised. In this way it does not interfere with the rest of the page.

 

Regards

tasos

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Testing this out now. Nice alternative to zopim. We like zopim and this seems a nice alternative. Thanks. So far so good.

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Really cool! Simply good and relatively powerful... Thanks for making it free; and hope will continue. ;-)

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Hi everybody.

 

i think I have done everything but i'm not getting this thing working?

 

Any clues?

Thanks

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First of all I must say THANKS. OfferChat looks and feels smooths. Your module works great on 1.5.4.1!

I wanted to ask, if a user is logged in to their account in the prestashop store (my store) and then intiate the chat, is it possible to show their email aaddress in the OfferChat webclient chat instead of visitor-1234567?

 

Also, is it even possible to have this module in multilanguage?

 

Thanks

Edited by kingsinnersoul

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Hey,

I am encountering an issue where if I am setting the status to "Away" or "Offline" the chat module will sho wup, but when I am online it wont.

 

Any ideas?

 

Thanks

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Hi, I think i have done everything to install it and it really showed twice, but when I refresh the page it disappears. I think I haven't pasted the code into this html file, because I don't know of which file exactly you are talking about. Thanks!

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Works fine!!! Thanks!!!

Edited by Gamusino

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I guess it is not compatible with prestashop 1.4.10 ? I cannot see it in modules page at all. First module i cant get to work so i guess its for 1.5+ only? :(

 

It looks so great!

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Just installed it on our shop. The mod works great sofar. Wennie from offerchat was very helpfull.... Installation took only 10 minutes. Figuring it out was a piece of cake.

 

Only thing i noticed.... after a short while the message in the bottom turns to offline... while we are constantly online....

This is a disadvantage, since i think, when you offer livechat, it should only be visible when your really there for your customers. If your not available, why show to your customers that you are not available. Customers (like me) will think... they offer live chat, but are not available. When i visit a webshop that offers live chat, but not avaiable and leave message, i will not buy there.

 

What is the use of showing that you have live chat, when your not actually are online??

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Hi guys.

 

If you OfferChat is not working on PS 1.5.4.1 is due to some API changes OfferChat done recently. 
It shouldn't be Prestashop related issue.

 

I suggest to original developer to check his code and update the module.

 

While we wait you can just add OfferChat script manually into your thems header.tpl file.

 

And to add, it would be perfect to integrate dashboard for agents into a Prestashop back office if that is possible. Instead of using some desktop application or offerchat dashboard we would be able to assist visitors from the Prestashop back office, so everything in once place.

 

Regards

Edited by Dolke

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I can't find where you download the offer chat module when I click on the link at the beginning of this thread it says it doesn't exist

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Thanks very much Dolke for that, I've installed the module but it doesn't seem to be showing on my website for some reason.

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I know what the issue is. 

 

Module I just gave you is using old OfferChat API. OfferChat updated their API around 2 weeks ago but module is not yet updated.

You will need to pass around module and insert code snippet into a header.tpl of your theme.

Once you do this your chat should become visible. 

Also if you prefer using some desktop application for your agents you can integrate OfferChat to a free app called Pidgin.

Here is the tutorial:http://support.offerchat.com/im-integrations/integrating-offerchat-live-chat-with-pidgin/

 

Btw, if you are stuck at any point, you can just contact their live support on their website. They are really eager to help.

 

Cheers

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I know what the issue is. 

 

Module I just gave you is using old OfferChat API. OfferChat updated their API around 2 weeks ago but module is not yet updated.

You will need to pass around module and insert code snippet into a header.tpl of your theme.

 

Once you do this your chat should become visible. 

Also if you prefer using some desktop application for your agents you can integrate OfferChat to a free app called Pidgin.

Here is the tutorial:http://support.offerchat.com/im-integrations/integrating-offerchat-live-chat-with-pidgin/

 

Btw, if you are stuck at any point, you can just contact their live support on their website. They are really eager to help.

 

Cheers

What do you mean by pass around module ?

i shouldn't install the module ?

because i have the same issue

the chat box don't appear at all

i have put the snippet at header.tpl before the </head>

but it still don't  work

Please help me

thank you for your help

NB :  I am using Ps 1.4.3

Edited by Bapuks

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Yes, that's correct. You don't need to install module. Just copy/paste code snippet inside </body> tag and you should be fine.

Well if you are using 1.4 PS then you might need to use older version but for that you will have to address to offerchat support.

Just go on their website and you have live support there so you can address them.

 

Regards

Edited by Dolke
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ok very nice info , i have been working on this offerchat about 8 hours with no luck

thanks a lot Dolke

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Still can not show the chat box,

Anyone have the snippet for prestashop 1.4.3 ?

@Dolke :  do i put the snippet on the right place ?

Theme>Prestashop>header.tpl

and here is the screen shoot

and please let me know is my header.tpl complete or not, because i can not see any more script under the

"{/if}" 

 

please help me

Regards

Tangomotor.com

Screenshot2013-09-22at82614AM.png

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Offer chat is free. You pay only if you need more then 1 agent and some extra features.

@Bapuks

I think you are doing everything correctly. Problem is in the version of Prestashop and new API that offerchat just made.
You should submit support tickets at their website.

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I suggest mods to delete this last post as it contains malware links.

 

Thank you.
 

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Offer chat is free. You pay only if you need more then 1 agent and some extra features.

 

@Bapuks

 

I think you are doing everything correctly. Problem is in the version of Prestashop and new API that offerchat just made.

You should submit support tickets at their website.

ok i will submit the support ticket

glad to hear that i am doing the right thing

Best regards

Bapuks

www.tangomotor.com

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Finally i can install the offerchat easly,

Thank you Dolke for  encouraging me to install this module

 

I think i found the easiest way to install it

just use this HTML Everywhere module for free here 

http://www.prestashop.com/forums/topic/189039-module-html-box-for-free/?do=findComment&comment=934232

 

and then get the html snippet from offerchart 

PAste it on that module

Violaaaa

Your char box suddenly apear on your web

 

Hope this help other that have the same problem with me

 

Best Regards

Tangomotor.com

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I'm glad to hear that friend.

That is quite elegant solution. Vekia is making good modules thats for sure :)

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Hi,

 

update to version 2.0 to integrate the new Offerchat code.

 

Thanks. It works prefect now.

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is this module support for google chrome? because i have try to chat from google chrome but i cant see any thing

and if i use mozilla firefox, offerchat very slow, please fix it, thank you 

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is this module support for google chrome? because i have try to chat from google chrome but i cant see any thing

and if i use mozilla firefox, offerchat very slow, please fix it, thank you

 

Hi,

 

This module integrate the offerchat code ... If you have a problem like yours it´s about offerchat and not with this module.

 

I can't do what you want.

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For me works in every browser. 

In the time I was trying to implement OfferChat this module was not yet upgraded for a new version so I implemented the chat directly into the code.

I'm not sure if it works slower then previous version as I never used previous, but it should be working faster definitely.

They do not offer API yet so I'm unable to implement some features like the image above the chat disappear when chat is not available and reappear when chat agent is online for example.

I don't quite like how the agent dashboard is organised and it would be much better if the dashboard was integrated within Prestashop back office instead going to their website, logging in etc...

I asked their agent from on the live chat to take a look at this topic. 
Hope this will help in some way...

Thanks
Dean



 

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You cant translate OfferChat except strings that are available in the OfferChat dashboard settings.
They told me that they will make OfferChat translatable completely soon.

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You cant translate OfferChat except strings that are available in the OfferChat dashboard settings.

They told me that they will make OfferChat translatable completely soon.

Thanks for this clearly information.

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I installed the module on my website but it doesn't really update going on- and offline when a customer is browsing. For example I was chatting in the frontend and then I logged out of the offerchat dashboard and then on my website it didn't say the livechat was not online anymore and when sending a message nothing happened..

 

I'm not going to use this module for now because of this, but i wanted to share this issue so that the developers can further perfect this module..

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I installed the module on my website but it doesn't really update going on- and offline when a customer is browsing. For example I was chatting in the frontend and then I logged out of the offerchat dashboard and then on my website it didn't say the livechat was not online anymore and when sending a message nothing happened..

 

I'm not going to use this module for now because of this, but i wanted to share this issue so that the developers can further perfect this module..

Sorry for your experience but my module just integrate the offerchat script i can't change anything on it. Contact offerchat if you need to help.

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thanks for your reply, I will contact offerchat for this issue if I decide to use it!

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This is happening due to life span of a cookie I guess and its not really an issue, although I agree with you.

They should make it more responsive I guess... 

What would be great to have is to get their API and to make OfferChat completely translatable... 

Edited by Dolke

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I installed that module in a Prestasho 1.5.6, I paste the javascript code in my theme header.tpl but I see nothing!

 

I configured my homepage in offerchat, get the key, pasted it in the module config, any tip!?

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I installed that module in a Prestasho 1.5.6, I paste the javascript code in my theme header.tpl but I see nothing!

 

I configured my homepage in offerchat, get the key, pasted it in the module config, any tip!?

Hi,

 

If you chosse this free module it's to not modify anthing in your code.

 

install the module, put your site id and ... Chat.

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I think the difference between free and paid plans is just the number of seats (support agents) that can run spontaneously.

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It seems so, yes... 

There is only trial version. I'm an old customer so I'm still using free plan but for new they only offer trial version and then payed after the trial period expires.

to bad... :(

Edited by Dolke

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This topic should be edited since this is not free enymore

Hi,

 

Why ?

 

This module for Prestashop is always free.

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I agree with the previous post.

Module that integrates this chat software on to Prestashop is free and in that form was given to the community. 

OfferChat did change their pricing structure and policy but that is up to them and not this 3rd party module.

Btw, for all old users like myself OfferChat will remain free as long as you are fine with limit of one agent.

I really hope my website and store will need more then one support agent in the future  :) 

Cheers
Dean

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Hello,

 

I installed the module on my website and it is a 14 days free trial.

Any idea if there is another chat module for free ?

Thanks

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Hello everybody,

 

i recently discover a new live chat software like zopim : . I find it really easy to use and all the devices are included in the price. You can use click to chatclick to call and click to video.  You have 60 days free on Prestashop following this link :

 

MODERATED

 

Here is the website :

 

I hope this post will be useful for you  ;)

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Hello everybody,

 

i recently discover a new live chat software like zopim : Watcheezy. I find it really easy to use and all the devices are included in the price. You can use click to chatclick to call and click to video.  You have 60 days free on Prestashop following this link :

 

 

 

Here is the website : 

 

I hope this post will be useful for you  ;)

 

Hi,

 

you discover or you work for this site ????

 

4 messages => 4 same => 4 ads.

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Mediacom87,

 

I discover. It's my right to mention this website on this forum because apparently you don't know this device. I am french and it's a french site that's all :)

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Mediacom87,

 

I discover. It's my right to mention this website on this forum because apparently you don't know this device. I am french and it's a french site that's all :)

Of course and that explain why you put 4 same message in english forum and not french forum for a french site by a french guy. lol

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ok lol ! and that's a problem? I think everyone here wants to discover live chat solutions no? so i suggest lol

 

I will post in french forums as well but the device is well known already in France. That's why i post in english forums.

 

You want to discuss all day long about this matter or i can return to work? :)

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Well if ads were not intended but rather said as a suggestion then its fine by me, but Mediacom87 does have a point you know.

I guess you know but ads are strictly forbidden. 

 

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Yes Dolke i know :) You are right on this topic and i understand your worries.

 

In prestashop the module Watcheezy is not free, so i want to suggest it free :)

 

If i suggest a free module i think it doesn't really sound like an add no? :)

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Yes Dolke i know :) You are right on this topic and i understand your worries.

 

In prestashop the module Watcheezy is not free, so i want to suggest it free :)

 

If i suggest a free module i think it doesn't really sound like an add no? :)

Create your own topic and don't post on other livechat topic.

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i moderated these entries

it's not allowed to post messages like that in other topics, see forum rules

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Vekia has spoken so discussion really stops at this point regarding that.  :rolleyes: 

We can of course discuss further real topic if you want, no problems.

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Does this module work upon Prestashop 1.6?

 

Can we have a list of free modules that work in Prestashop 1.6 - I see the pinned topic at top as free prestashop modules but not sure how many of them work in 1.6

 

Thanks

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I guess this module is not working for 1.6 PS

There is topic with a list of free modules. Vekia is moderating that page.

Use the search and you will find it.

Regarding translation, you only need to send few strings to them via email and they will build translation for the chat.
You should contact OfferChat directly through their website.

Cheers
Dean

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Does this module work upon Prestashop 1.6?

 

Can we have a list of free modules that work in Prestashop 1.6 - I see the pinned topic at top as free prestashop modules but not sure how many of them work in 1.6

 

Thanks

 

Hi,

 

I don't think this module is supported in 1.6 version but then again I didn't try it on the new Prestashop so I really cant say.

 

To be honest I'm not sure who created this free module but it seems that module is not developed further.

 

Also, as I said earlier on this thread, OfferChat changed their policy so there is no more free version, but I just went to their website,

and found they changed the their business model again  :huh: 

 

https://www.offerchat.com/pricing/

 

It seems they are free again.  ^_^ 

 

The best way to find out are they free and do they have free module that works with PS 1.6 is to ask them directly I think.

Also, there is no need for a module really... you can just use small chunk of the code and paste it into certan file of a PS installation 

and chat will appear on your website.

 

P.S. I just saw mediacom87 was the one who developed original 1.5 PS module for Offerchat  :P 

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Hi,

 

your right, they changed their policy and without affiliate program ;-)

 

without joke. one user give me solution for this module to put it in footer and not in header because the fabulous Prestashop 1.6 developpement force the code in footer but without any possibility to manage this code forcing.

 

If i saw some hours to change this i do it but i don't know when.

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Hello:

 

offerchat was working but few days ago this appears...

 

Oops, looks like your chat widget is not yet installed, you can get the code here  (it was not showing it before)

 

and not works..

 

Could you help me?

 

I have module 2.0 installed

 

www.ladolcevitashop.com

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Hi Vekia,

I have put the

Zopim code in footer.tpl file but i am not getting any thing on home page. I am testing it on localhost with prestashop 1.6

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Hi Vekia,

I have put the

Zopim code in footer.tpl file but i am not getting any thing on home page. I am testing it on localhost with prestashop 1.6

Soory,

 

but this topic is about Offerchat free module and not zopim.

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Hi,

 

the last version of this module (v2.1) work with Prestashop 1.6.0.8.

 

 

Hello there! 
 
Where I can find the module in the latest version compatible with prestashop 1.6.0.8? 
 
The beginning of the topic is the download link but I think it is not edited and updated
 
Thank you!

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Nice. works perfect and smooth :)

www.heko-one.co.uk

simple - easy and free ;) we will see in time..

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The module works fine, however in the dashboard it self the visitors stack up when they go away from the site they stay on my dashboard, I tried it myself with another chrome open in incognito mode.

 

Not sure if anyone knows why and how you can fix this, it'd be appreciated if someone knows so I can fix the problem.

Edited by Dynafixmmo

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Hi,

 

New version 1.0.1 :

  • Widget code changed

You can download it directly in the first post

 

sorry wrong module

Edited by Mediacom87

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Hi,

 

New version 1.0.1 :

  • Widget code changed

You can download it directly in the first post

 

sorry wrong module

Perte de temps avec ce module qui marche pas 

 

Hello all ,

 

How are you, thanks again to share your free module, in my world nothing its free,  i click many time on your banniere advertising for thanks with donate PayPal button, but last night, 3 hours to set your module, work fine 1h, and your chat module disapear like cendrillon. Grrrrr...

Ok i understand if i dont like just say thanks and click delete the module on BO.

 

But thanks again.

Edited by Henzo

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