everythingdog 0 Posted March 15, 2013 hi all, i have just realised that i cannot view my shop at its proper domain www.everythingdog.co.uk i have to go to www.everythingdog.co.uk/directory1/ ... i have looked through previous posts but havnt been able to solve it. if i go to back office > preferences > SEO and URLS > set shop URL the first 2 boxes read ok but the base url reads /directory1/ if i change it i just get blank page. any help appreciated Share this post Link to post Share on other sites
tdr170 679 Posted March 15, 2013 Did you installe Prestashop in directory1 folder or in the root folder of www.everythingdog.co.uk 1 Share this post Link to post Share on other sites
everythingdog 0 Posted March 15, 2013 i think maybe directory1 without realising it. i used filezilla if that helps? Share this post Link to post Share on other sites
everythingdog 0 Posted March 15, 2013 ah ok i have installed prestashop to my root folder, i think, so now i can see the default template at the correct domain. the question now is, how do i get to the back office to edit it? Share this post Link to post Share on other sites
tdr170 679 Posted March 15, 2013 (edited) I went to the domain and the store shows as a fresh install is this correct. Edited March 15, 2013 by tdr170 (see edit history) 1 Share this post Link to post Share on other sites
everythingdog 0 Posted March 15, 2013 www.everythingdog.co.uk Share this post Link to post Share on other sites
tdr170 679 Posted March 15, 2013 To get to the BO you would add the admin name to the end of the URL www.everythingdog.co.uk/admin ( or your name) 1 Share this post Link to post Share on other sites
everythingdog 0 Posted March 15, 2013 when i click view my shop in the back office it takes me to directory1 not the root Share this post Link to post Share on other sites
tdr170 679 Posted March 15, 2013 Realized I already knew what it was LOL 1 Share this post Link to post Share on other sites
everythingdog 0 Posted March 15, 2013 yessss i am now into the back office for the right domain thank you so much! very much appreciated. is there any way to bring my catagories over from the other one? Share this post Link to post Share on other sites
tdr170 679 Posted March 15, 2013 (edited) Go to preferences/SEO & URLs scroll to bottom and in the Set shop URL section tell me what it says in these sections.. Shop domain SSL domain Base URI Edited March 15, 2013 by tdr170 (see edit history) Share this post Link to post Share on other sites
everythingdog 0 Posted March 15, 2013 1. www.everythingdog.co.uk 2. www.everythingdog.co.uk 3. / Share this post Link to post Share on other sites
tdr170 679 Posted March 15, 2013 (edited) This is probably an issue with the database shop_url are you familiar with databases and how to edit them. Edited March 15, 2013 by tdr170 (see edit history) Share this post Link to post Share on other sites
everythingdog 0 Posted March 15, 2013 not really, i am new to this but i dont mind doing a bit of research myself if you point me in the right direction? thanks for all the help Share this post Link to post Share on other sites
tdr170 679 Posted March 15, 2013 Can you give me access to your BO so I can see the issue first hand, I can look at the link with my developer tool and may be able to tell you how to fix. Share this post Link to post Share on other sites
tdr170 679 Posted March 15, 2013 Go to your host control panel and look for mysql icon click on that then on your database name then on edit. When at the database scroll down until you see ps_shop_url and click on it and then browse in the top left. Now you will see the table for your shops url if anything is different then what you showed me in the post click edit and change. I had an issue whare I had my host install Prestashop a long time ago and for some reason the shop url was wrong. 1 Share this post Link to post Share on other sites
everythingdog 0 Posted March 15, 2013 you know what, i think you have done enough for me i will just input my categories and products again as i hadnt actually got that far before so should only take an hour or 2. thank you for your help and hopefully see you around Share this post Link to post Share on other sites
everythingdog 0 Posted March 15, 2013 hi sorry to bother you again but, now i cant connect using filezilla, saying password is incorrect but i know that it is the right password? maybe this is one for the filezilla forums? but seen as how it happened after i installed presta to the correct domain i thought the 2 could be connected? thanks Share this post Link to post Share on other sites
tdr170 679 Posted March 15, 2013 The place where the shop is installed should not have anything to do with connecting to the FTP account. Private message me your FTP login and password and I will try with My ftp program I use I also have Filezilla but prefer my CuteFTP Pro. I take it you were able to connect before you moved the shop. Stupid question but was your caps lock on. LOL Share this post Link to post Share on other sites
