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Hello good day, I have a site that is www.onlinenaturalshop.com, acotnece I try to get into the back office and he does not leave, says that the password is not valid, and ask you to send me a new password and never get the new password, would appreciate help.


I have another problem which is next to the home page of the site is working, but every time I click on a product the following message appears

not Found


The requested URL / 84-juicing-of-elderberry-bio.html was not found on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.


I am waiting for your help,


Thank you,


João Rocha

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Hi João,

For resetting your password, maybe try this link (scroll down a little, to see the description about reset through database)




When you get in, maybe you can check if you can still edit your products like before, or that there is something totally wrong with your database/links to products or categories.


Anyone other suggestions for the links part??


My 2 cents,


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