IBICO Posted June 22, 2009 Share Posted June 22, 2009 I have a real bad issue now.. The webshop have been running like clockwork for a few weeks, but suddenly now it send rubbish to the customer (order receipt), but the order e-mail sent to my webshop account is displayed correctly.Also when customer use contact form it is displayed with lot of text with html codes instead of like it should.Have no idea where to start. This is how it display in my gmail website. Not use e-mail software locally.-----------------------------------\n<html>\n<head>\n <meta http-equiv="Content-Type" content="text/html; charset=utf-8">\n <title>Message from European Airsoft Shop</title>\n</head>\n<body>\n \n \n Message from your shop European Airsoft Shop \n E-mail address: kenneth.*****@gmail.com\n \n Message: I would like to order parts, but need a test of message first.\n \n European Airsoft Shop powered with PrestaShop™\n \n</body>\n</html>\n----------------------This is how the e-mail to my shop is displayed.. and here is no error at all. Also using gmail as receiving.------------------------ Link to comment Share on other sites More sharing options...
San Diego Posted June 22, 2009 Share Posted June 22, 2009 hisome email programms can´t handle html mailsso you need to send text and or htmlyou can force that in the backend mailssdhope i guess right Link to comment Share on other sites More sharing options...
IBICO Posted June 22, 2009 Author Share Posted June 22, 2009 Awesome :-D.. I forced HTML and it works. A bit strange, because it worked before with BOTH as setting. Maybe Gmail have updated something. I don`t use any e-mail software. I login via browser. Link to comment Share on other sites More sharing options...
deltaflyer Posted June 22, 2009 Share Posted June 22, 2009 I have this problem too...But force the HTML won't work with me. Link to comment Share on other sites More sharing options...
deltaflyer Posted June 22, 2009 Share Posted June 22, 2009 it show \r\n<html>\r\n<head>\r\n <meta http-equiv="Content-Type" content="text/html; charset=utf-8">\r\n <title>Message from Fashion By IM!</title>\r\n</head>\r\n<body>\r\n Plese help Link to comment Share on other sites More sharing options...
IBICO Posted June 22, 2009 Author Share Posted June 22, 2009 Maybe settings in your e-mail software? Link to comment Share on other sites More sharing options...
Masino Sinaga Posted August 19, 2009 Share Posted August 19, 2009 I also encountered the same problem as mentioned in the first post above.After I compared the .html and .txt file in /mails/en and /mails/id sub directory, I found that the html tag in my /id directory is different with the real one in the /en directory. In my /id directory, the tag html has changed... for example: from < become & lt ; , > become & gt ; , etc...So, here is the solution I took: I copied all files from /en directory to my /id directory (replace all), then I re-translated all the english template language files to my language. Afterwards, everything was work fine. Let's say that this is the main solution.The second or the alternative solution: you can also replace the html tag such as: & lt ; become < & gt ; become > & quot ; become " \ n become < br / > etc...Please note that I add space among the tag characters above in order to display in this post. ;-)But, I recommend you to take the main solution rather than the alternative solution. Because, it is faster by translating the words inside the files rather replace and re-format the layout of the file content itself.Hope this is helpful. Cheers! Link to comment Share on other sites More sharing options...
Presta-Hoe Posted September 27, 2009 Share Posted September 27, 2009 In the back office, I can select: Send mail as HTML Send mail as Text Both What does Both mean? What does it do? Does the customer receive two emails? Does he/she have a choice on which to receive? Link to comment Share on other sites More sharing options...
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