ckatia Posted December 4, 2012 Share Posted December 4, 2012 (edited) Hi guys, I have a serious problem with ps 1.5.2, I get a blank page when I try to add/edit a product. I disinstalled and reinstalled the whole prestashop on my domain and it still doesn't work, freshly installed, with no modifications at all. Firebug gives me these errors: ReferenceError: $ is not defined But I have no idea how to fix that, I've searched through forums, but nobody seems to answer to this kind of problems. Could anybody please help? Thank u in advance Edited January 16, 2013 by ckatia (see edit history) Link to comment Share on other sites More sharing options...
meridiansupplements Posted December 4, 2012 Share Posted December 4, 2012 Hi, i have the same problem. Here is a screen shot of how my add products page looks like: Link to comment Share on other sites More sharing options...
tomerg3 Posted December 4, 2012 Share Posted December 4, 2012 Turn on error reporting in /config/config.inc.php line #28 and try it again, you should see some sort of error. Link to comment Share on other sites More sharing options...
meridiansupplements Posted December 5, 2012 Share Posted December 5, 2012 Turn on error reporting in /config/config.inc.php line #28 and try it again, you should see some sort of error. I tried this but unfortunately it doesn't work. Meaning, I see no error or message and the screen still remains blank. Link to comment Share on other sites More sharing options...
tomerg3 Posted December 5, 2012 Share Posted December 5, 2012 Odd, try turning on the DB debug (line #29) as well as dev mode (in /config/defines.inc.php) If you still do not see an error, you would have to look into the main server error log and try to see what is going on. You can also try to view the source of the page, and see what shows at the bottom. Link to comment Share on other sites More sharing options...
ckatia Posted December 5, 2012 Author Share Posted December 5, 2012 Thank u for your answer tomerg3, I tried both, still showing the same errors, jQuery is not defined and $ is not defined Link to comment Share on other sites More sharing options...
tomerg3 Posted December 5, 2012 Share Posted December 5, 2012 Nothing in the main error log? Did you install any new module? Link to comment Share on other sites More sharing options...
ckatia Posted December 5, 2012 Author Share Posted December 5, 2012 I haven't installed or changed anything, followed the steps before, but the weird thing is there's no error_log file, I've made a search for it, is it possible it's called something else? I've got the latest version of prestashop Link to comment Share on other sites More sharing options...
tomerg3 Posted December 5, 2012 Share Posted December 5, 2012 it's not a file on your server, at least not in the prestashop folder, it will be the apache log, which is usually available from the cpanel, or directly from the server if you have root access Link to comment Share on other sites More sharing options...
meridiansupplements Posted December 6, 2012 Share Posted December 6, 2012 HI, I checked my error log and it's empty. Still can't add products and me too haven't added any new/custom modules. Am really lost here. Thanks. Link to comment Share on other sites More sharing options...
tomerg3 Posted December 6, 2012 Share Posted December 6, 2012 The only thing I can think of, is that there is an error somewhere and it is being suppressed (using @) You can try and do a new installation on the same server in a subfolder, and see if it works there, that should tell us if it related to the PS installation, or some sort of server issue. Link to comment Share on other sites More sharing options...
ckatia Posted December 8, 2012 Author Share Posted December 8, 2012 Hi tomerg3, have reinstalled prestashop in a subfolder and it works there, add/edit products page works normally. So, what does that mean? Link to comment Share on other sites More sharing options...
tomerg3 Posted December 8, 2012 Share Posted December 8, 2012 It means something was modified / broken in the original shop, or maybe a module was installed that is breaking the product page. Link to comment Share on other sites More sharing options...
ckatia Posted December 8, 2012 Author Share Posted December 8, 2012 I modified quite a few things in the first place, but then I deleted and reinstalled the whole prestashop, didn't change anything else after that and it still didn't work. Link to comment Share on other sites More sharing options...
tomerg3 Posted December 9, 2012 Share Posted December 9, 2012 Something must have been modified / messed up, since it works with a clean install, it means the issue is not with your server, but rather with your installation. Link to comment Share on other sites More sharing options...
ckatia Posted December 11, 2012 Author Share Posted December 11, 2012 I added another new domain to my account and installed prestashop on it without doing any other change and the products page still doesn't work Link to comment Share on other sites More sharing options...
meridiansupplements Posted December 13, 2012 Share Posted December 13, 2012 I still have this problem. So, if I want to do a clean installation or rather re-installation, what will happen to my existing products, CSMs, etc.? Thanks. Link to comment Share on other sites More sharing options...
tomerg3 Posted December 13, 2012 Share Posted December 13, 2012 You will lose everything if you do it to the same folder / database. Link to comment Share on other sites More sharing options...
meridiansupplements Posted December 19, 2012 Share Posted December 19, 2012 Solved this problem by doing a fresh installation. Before doing a fresh installation, i wiped my store directory clean to remove any traces of the old installation. It worked! Link to comment Share on other sites More sharing options...
elementofstylebridal Posted January 16, 2013 Share Posted January 16, 2013 My products page is doing the same thing - problem is I have no idea what and where to find all the php people speak of? Is on prestashop or in my host account? It was all working fine until a person from my host helped me out (because I wanted to change from .com/prestashop/ to just .com) now the products page doesnt work and neither does the customer access part (ie; I cant reply to messages etc) and no one seems to be able to offer any insite :-/ Link to comment Share on other sites More sharing options...
ckatia Posted January 16, 2013 Author Share Posted January 16, 2013 Don't know if this is of any help, I struggled a lot with this problem, but for me it's gone completely when I installed the new prestashop version 1.5.3.1, everything worked perfectly after that Link to comment Share on other sites More sharing options...
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