slynndesign Posted November 29, 2012 Share Posted November 29, 2012 We are experiencing an empty cart issue after adding a product to our shopping bag. It happens intermittently in various browsers. Adding the cart to the bag brings you to an empty shopping cart. We have tried everything under the sun and cannot solve this problem. Could it be a cookie issue or other issue? Below is a link to the issue on the bug tracker as well. http://forge.prestas...owse/PSCFI-6894 Any help would be so greatly appreciated! Link to comment Share on other sites More sharing options...
safa Posted November 29, 2012 Share Posted November 29, 2012 maybe your carrier settings is wrong. check you carrier setting (default carrier). (group access, status, zone . etc) Link to comment Share on other sites More sharing options...
Dh42 Posted November 29, 2012 Share Posted November 29, 2012 What all 3rd party modules are you using on the site? Link to comment Share on other sites More sharing options...
slynndesign Posted November 29, 2012 Author Share Posted November 29, 2012 We've tried checking modules and also carrier settings. We didn't have the issue until we repointed the domain. Once that happened, the error occurred. Same settings for both modules and carriers. So those are ruled out. Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted November 30, 2012 Share Posted November 30, 2012 does it happen when you go from www.yoururl.com to yoururl.com? i.e. changing between www and non www Link to comment Share on other sites More sharing options...
slynndesign Posted November 30, 2012 Author Share Posted November 30, 2012 We've tried that as well. Please review the steps we've taken here: http://forge.prestashop.com/browse/PSCFI-6894 Link to comment Share on other sites More sharing options...
Dh42 Posted November 30, 2012 Share Posted November 30, 2012 Are you running any kind of caching service? Did you update your settings inc to the new path? should be / Link to comment Share on other sites More sharing options...
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