Siamara Posted October 24, 2012 Share Posted October 24, 2012 (edited) Yeah, what the topic title says.. I want to edit my modules, but when I go to the modules editing page, nothing shows up. It's just an entirely blank page. No errors, nothing. Does anybody have any idea what could be wrong? Edited October 24, 2012 by Siamara (see edit history) Link to comment Share on other sites More sharing options...
vekia Posted October 24, 2012 Share Posted October 24, 2012 Yeah, what the topic title says.. I want to edit my modules, but when I go to the modules editing page, nothing shows up. It's just an entirely blanc page. No errors, nothing. Does anybody have any idea what could be wrong? that's because some addon have got errors. turn on error reporing (tutorial here: how to turn on error reporing in prestashop) or check error log (if you have an access) for more informations Link to comment Share on other sites More sharing options...
Siamara Posted October 24, 2012 Author Share Posted October 24, 2012 (edited) I did the first, I followed the tutorial, and the modules page is still coming up blank. Where can I find my error logs..? (I checked 'advanced parameters' for logs and there are none.) Edited October 24, 2012 by Siamara (see edit history) Link to comment Share on other sites More sharing options...
vekia Posted October 24, 2012 Share Posted October 24, 2012 I did the first, I followed the tutorial, and the modules page is still coming up blank. Where can I find my error logs..? (I checked 'advanced parameters' for logs and there are none.) if you turning reporting errors to on, on "blank page" you probably have also information about errors in some modules. If not - you can check webservice error log - it's not in prestashop back office but probably somewhere on your FTP server Link to comment Share on other sites More sharing options...
Siamara Posted October 24, 2012 Author Share Posted October 24, 2012 if you turning reporting errors to on, on "blank page" you probably have also information about errors in some modules. If not - you can check webservice error log - it's not in prestashop back office but probably somewhere on your FTP server Both the page and the source code are still completely blank... no error information there. I can't find any error logs on my FTP server anywhere Link to comment Share on other sites More sharing options...
vekia Posted October 24, 2012 Share Posted October 24, 2012 Both the page and the source code are still completely blank... no error information there. I can't find any error logs on my FTP server anywhere what's your webhosting provider? Link to comment Share on other sites More sharing options...
Siamara Posted October 24, 2012 Author Share Posted October 24, 2012 Versio... Link to comment Share on other sites More sharing options...
vekia Posted October 24, 2012 Share Posted October 24, 2012 Versio... Versio is based on direct admin administration panel, so if you go to DirectAdmin, click on the "Site Summary / Statistics / Logs" link. There you'll get the Apache error log. Link to comment Share on other sites More sharing options...
Siamara Posted October 24, 2012 Author Share Posted October 24, 2012 Thanks so much!! Didn't know that. Looking at the error log right now. Apparently certain files "don't exist", like the Facebook like button image, the PayPal image... interesting. Could it be that these addons need to be updated to be compatible with the latest version of PrestaShop? Link to comment Share on other sites More sharing options...
vekia Posted October 24, 2012 Share Posted October 24, 2012 Paste here errors which are appear when you try to get access to modules tab Link to comment Share on other sites More sharing options...
Siamara Posted October 24, 2012 Author Share Posted October 24, 2012 (edited) This is what I get: -sorry, decided to edit out because of too much info about my domain and such- I "fixed" the Facebook, PayPal and ProductAccessories problem by downloading the logos (apparently they were .gif, not .png) and exporting them to .png files before uploading them again. I still get the favicon error though as you can see. Trying to work on that now. Edited October 24, 2012 by Siamara (see edit history) Link to comment Share on other sites More sharing options...
vekia Posted October 24, 2012 Share Posted October 24, 2012 This is what I get: -sorry, decided to edit out because of too much info about my domain and such- I "fixed" the Facebook, PayPal and ProductAccessories problem by downloading the logos (apparently they were .gif, not .png) and exporting them to .png files before uploading them again. I still get the favicon error though as you can see. Trying to work on that now. no problem I hope you will fix this Link to comment Share on other sites More sharing options...
Siamara Posted October 24, 2012 Author Share Posted October 24, 2012 (edited) I thought it was still happening because I didn't set a Favicon yet for my webshop, but I just did, and I'm still getting a blank page and this error: [Wed Oct 24 23:48:43 2012] [error] [client 94.213.56.58] File does not exist: /home/USERNAME/domains/DOMAINNAME/public_html/img/favicon.jpg, referer: http://DOMAINNAME/ia...767cc092b05efa2 Apparently I'm supposed to add a favicon.jpg to the img dir....??? Edited October 24, 2012 by Siamara (see edit history) Link to comment Share on other sites More sharing options...
vekia Posted October 24, 2012 Share Posted October 24, 2012 I thought it was still happening because I didn't set a Favicon yet for my webshop, but I just did, and I'm still getting a blank page and this error: [Wed Oct 24 23:48:43 2012] [error] [client 94.213.56.58] File does not exist: /home/USERNAME/domains/DOMAINNAME/public_html/img/favicon.jpg, referer: http://DOMAINNAME/ia...767cc092b05efa2 Apparently I'm supposed to add a favicon.jpg to the img dir....??? Nope, This is not a problem with favicons.This error does not stop working of the page. That's all from error logs? any PHP error? Link to comment Share on other sites More sharing options...
Siamara Posted October 24, 2012 Author Share Posted October 24, 2012 Nope, all the errors are about images.. Link to comment Share on other sites More sharing options...
Siamara Posted October 24, 2012 Author Share Posted October 24, 2012 I resolved all the image errors and I still get a blank modules page... no new errors added to the error log Link to comment Share on other sites More sharing options...
vekia Posted October 24, 2012 Share Posted October 24, 2012 So if there are any errors it will be difficult to say what is wrong strange thing with this blank white modules tab page Link to comment Share on other sites More sharing options...
Siamara Posted October 25, 2012 Author Share Posted October 25, 2012 Thanks for all your help anyway. I learned a lot from you! Last night my PS software was automatically updated and suddenly the modules page works again. We'll never know what the problem was... Link to comment Share on other sites More sharing options...
elementofstylebridal Posted January 16, 2013 Share Posted January 16, 2013 I just followed the instructions and turned on my error log reporting and still just a blank page no error message or anything. Im off to bed as it's the wee hours of the morning here - hopefully tomorrow will be the day I can get this fixed :-( Link to comment Share on other sites More sharing options...
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