PayPal Error with no error code!

[hansoft]

Well

 

Thanks for your replys.

I am my own webhost so running local and changing host is both done and not really an option.

 

I was wondering: Changing host and everything works - is it possible that it could be another server setting that does the trick ?

[symanski]

I was wondering: Changing host and everything works - is it possible that it could be another server setting that does the trick ?

 

What's neat about using a VMWare hosted environment on your laptop is that you can then go to another place and use their internet connection. It allows you to test different routes!

 

If you are able to get your site working in a different host then it does suggest that your site is working fine. Just that where it is currently is the problem. It may be the server configuration, but in my limited experience I've not seen this. Rather it's because it's being blocked that is the route cause.

 

I only know what I've had difficulties with so I'm not an internet expert. Are you able to compare the settings from the working host to the current host?

[hansoft]

Is there anywhere I can download a previous version of Prestashop and PayPal ?

[hansoft]

Anyone ? Prestashop perhaps ??

[hansoft]

Problem solved

 

The reason for the Paypal error with no errorcode was that my PHP 5.2.13 did not have module php_curl enabled. And for some reason I could not enable it without Apache crashed.

 

After updateting PHP to 5.2.17 I could enable curl on the server, and now Paypal works.

 

I did ask Prestashop if they knew if curl was mandatory (curl is not mentioned in the configuration view in Prestashop admin), but Prestashop is silent ......

 

Thanks for your help folks.

[symanski]

Just a quick summary of the last post by Hansoft. His problem was one of server configuration, where the PHP cURL wasn't enabled.

 

Generally the people who come to this thread have a working environment that suddently, and without warning, stops functioning. It is this difference that is vitally important as you already had a working system.

 

Through a lot of head scratching, and frustration, we've all discovered (joint effort - thank you everybody) that communication from your host to PayPal is being blocked. It's not your host, or PayPal, but Sprint or ATT has been believed to been blocking. Why we don't know as yet.

 

So if you do have this problem the first thing to do is look at the post where I gave scripts for testing. (Page 5 http://www.prestashop.com/forums/index.php?/topic/192145-paypal-error-with-no-error-code/page__view__findpost__p__1036836 )

 

Run those tests to confirm that it is blocks and not a server configuration problem. Most should return a green Online result, not red Offline result.

 

If they're returning red offline then you've got a blockage. At this stage it's best to talk to your host and have them ask, as it has to be them, for those who are blocking to have the block removed. Show them the script. You'll also want to show them a post by Andrew about having a block removed (page 9 http://www.prestashop.com/forums/index.php?/topic/192145-paypal-error-with-no-error-code/page__view__findpost__p__1164703 ).

 

If you've read the whole thread, well done! I hope you appreciate we've tried to stay on-topic but cover every avenue. But not being internet networking specialists this is the best we can do. At least we found the problem and solution. Eventually....

[scannon]

Does anyone know if the newly released version fixes the Pay pal issue?

[Premier Packaging]

Really need help!

I was recommended to use Prestashop by a friend.

And I'm beginning to wonder if I did the right thing!

 

I'm almost ready to put my website live, but when I attempt a test purchase using Paypal I'm getting the message:

Error occurred:

 

Please try to contact the merchant:

1. PayPal response:
   
2. ->
   

 

I've uninstalled the Paypal module, and reinstalled it.

I've contacted my Host who have already changed my Dedicated IP as there were routing issues with it.

I've contacted Paypal who had blocked the old Dedicated IP (see above!) but were now adamant that I had been taken off the block list.

I've asked my Host to check for any blocks and remove them or change the Dedicated IP again.

 

Both my Host and Paypal say that this is a problem with Prestashop's Paypal Module and therefore Prestashop need to fix it.

 

At the moment I have now have 2 websites that I have had to pay for, that are lying idle in maintenance mode because a Prestashop Module doesn't work.

 

Anybody got a solution, cos I'm deeply unimpressed with Prestashop so far!!!!

[shoulders]

now what a lot of people wont know is that even if you have a dedicated IP address, your cURL services might not use that IP address for communications. This might be hampering fault resolution as you are most likely testing the wrong IP addresses.

 

My code will allow you to find out what IP address your cURL is using (please bear in mind i am a hobbyist programmer)

 

you need 2 websites for this, ideally websites on different servers.

 

Put this on your website that is having the paypal trouble. Put it in a file called curl-ip-test.php

 

<html>
<body>
<?php

$ch = curl_init();
curl_setopt($ch, CURLOPT_URL,'http://www.myremotedomain.com/remote-ip-check.php');
curl_setopt($ch, CURLOPT_RETURNTRANSFER, 1);
$contents = curl_exec ($ch);
curl_close ($ch);
echo "Your Server's IP : ".$contents;
?>
</body>
</html>

 

 

Add this code to the remote website as a php file at www.myremotedomain.com/remote-ip-check.php

 

<?

echo $_SERVER["REMOTE_ADDR"];

?>

 

Basically what these bits of code do, is that the remote code is access via the curl service and the remote code sees the ip cURL is using and then sends that IP back as text which you can then read.

 

To get the ip just run the file via your web-browser ie www.mydomain.com/called curl-ip-test.php

 

I hope this helps out.

Edited July 22, 2013 by shoulders (see edit history)

[cdeguzman]

Problem solved

 

The reason for the Paypal error with no errorcode was that my PHP 5.2.13 did not have module php_curl enabled. And for some reason I could not enable it without Apache crashed.

 

After updateting PHP to 5.2.17 I could enable curl on the server, and now Paypal works.

 

I did ask Prestashop if they knew if curl was mandatory (curl is not mentioned in the configuration view in Prestashop admin), but Prestashop is silent ......

 

Thanks for your help folks.

 

Hi how and what exactly did you do to enable the curl? I'm at wits end already with my website as I can't get paypal to work

[cdeguzman]

Hi everyone

 

My website is www.swimbikerun.ph and my prestashop address is www.swimbikerun.ph/sbrshop

 

I'm new to prestashop and I'm having problems similar to this.

 

I used another shopping cart before (ECWID) and everything worked perfectly with paypal.

 

I'm running a newly installed PrestaShop™ 1.5.4.1 and paypal module 3.5.7

 

I hope you guys can help me as I'm supposed to launch the shop tomorrow.

 

I emailed mts and this is their reply to me.

 

Carlos,

 

AT&T IP Security is not blocking IP 65.254.***.193. Could you provide a traceroute to PayPal? Also, please ask PayPal to do a traceroute back to your IP.

 

Robert W. Terry

Sr. Business Security Mgr.

AT&T - IP Security & Control Plane Services

[gamejacker]

Has anyone had a sure-fire fix on this??

since I have moved hosts that's all I have had had when somebody attempts to use my PayPal

I have tried that php scripts on this thread but they don't seem to work right or not at all this is driving me nuts!!

from working on one hosts to moving hosts and it not working surely points to something to do with the host right? either as sadi being blocked by paypal or whatever

[hansoft]

Try create a php file like this:

 

<?php

phpinfo ();

?>

 

Place it in your domain and ship a link to it here. Then we can see if your webhost is okay.

[gamejacker]

will do, for some reason I cant even use a simple phpinfo script, I had a 406, never encountered that before

[hansoft]

Maybe you should change host .. you are welcome at my servers

[gamejacker]

PHP Version 5.3.25

cURL support enabled

[hansoft]

Okay .. then I don't know the reason it dosn't Work ...

 

I did renew the PayPal credentials after upgrading PHP and enabling cURL.

 

If that don't help you, then find another host.

 

If you are interessted in trying, then contact me privat. Then we can find a solution on my servers.

[gamejacker]

they have some kind of MOD_SECURITY system too,

hmm all fair enough trying to protect your systems but if that means I cannot run a simple php script on my own server for one reason or another then that doesn't body too well, I am beginning to think maybe this is interfering with the legit scripts on my server

will message you now matey

[adamnbrown]

Well found out why it wasnt (isn't) working on my servers.....My hosting company have just updated there servers and now dont allow Curl support enabled! Without telling me......So looks like a new company then!!!! Unless i go on a virtual server with them they said!

[Stroud Vaping]

I have started having this very same issue over the weekend. Many lost orders!

I have run the script to find and offline response to every line, and have contacted my hosts to see about moving to a different server only to be told they cannot do that and I need to take it up with PayPal! Pulling my hair out now! Does anyone have any updates on another solution?

[adamnbrown]

Ok well update on mine. Now they are saying it was the old servers that didnt allow Curl enabled and my site is on their new ones that do and have ask what URL i want to Curl with. I just emailed them a link to the IP list from Paypal and my paypal order page has worked tonight......Im not sure why as they havent replied to my last email as of yet......But I have been able to take a test order on my site using paypal... At the moment i still dont know why or what happened to make it work. Lets hope it keeps working for when i launch the site!

[gamejacker]

OK, getting somewhere now, almost close to a solution for myself, it seems the issue is related to ATT network which will not allow the traffic from your server to pass and the PayPal API request to be completed.

it is definitely something to do with ATT they're blocking certain ips. etc. without informing anyone of this,

ask your hosts to test the PayPal API requests and see if these are timing out.then if they are ask your hosts to migrate your account to a server where the API requests are going through.

[scorpionsworld]

While trying to sort out the blank PayPal error for one of my clients i've tried to use the pingtest script detailed on page 5.

Because of the script reaching a timeout i got a error 500.

To prevent the error 500 i've modified the pingtest script to use ajax calls to test both fsock AND curl connectivity.

Here's the full script:

<?php
@ini_set('display_errors', 'on'); 
// Script by Akensai
// PayPal testing for Prestashop Forums by Symanski
//****************
//****************
if(!isset($_POST['action'])){
?>
<html>
<head></head>
<body>
<div id="msg"></div>
<script language="javascript">
var domains = new Array(
"api.paypal.com",
"api-aa.paypal.com",
"api-3t.paypal.com",
"api-aa-3t.paypal.com",
"notify.paypal.com",
"clientalerts.paypal.com"
);
var ranges = new Array();
ranges[0] = new Array(
"173.0.84.66",
"173.0.88.66",
"173.0.84.98",
"173.0.88.98"
);
ranges[1] = new Array(
"173.0.84.67",
"173.0.88.67",
"173.0.84.99",
"173.0.88.99"
);
ranges[2] = new Array(
"173.0.84.69",
"173.0.88.69",
"173.0.84.101",
"173.0.88.101"
);
ranges[3] = new Array(
"173.0.84.68",
"173.0.88.68",
"173.0.84.100",
"173.0.88.100"
);
ranges[4] = new Array(
"173.0.81.1",
"173.0.81.33"
);
ranges[5] = new Array(
"66.211.160.14",
"66.135.211.28"
);

var div = document.getElementById('msg');

div.innerHTML = div.innerHTML + '<p>Starting ping test using fsockopen...</p>';
for (var i=0,len=domains.length; i<len; i++)
{
div.innerHTML = div.innerHTML + '<p>' + domains[i] + '<br />';
for (var x=0; x<ranges[i].length; x++)
{
div.innerHTML = div.innerHTML + ranges[i][x] + '..... ';
xmlhttp=new XMLHttpRequest();
xmlhttp.onreadystatechange=function()
{
if (xmlhttp.readyState==4 && xmlhttp.status==200)
{
if(xmlhttp.responseText){
div.innerHTML= div.innerHTML + "<font color='green'><strong> Online!</strong></font><br />";
} else {
div.innerHTML= div.innerHTML + "<font color='red'><strong> Offline!</strong></font><br />";
}
}
if (xmlhttp.readyState==4 && xmlhttp.status==500)
{
div.innerHTML= div.innerHTML + "<font color='red'><strong> Ping Timed Out!</strong></font><br />";
}
}
xmlhttp.open("POST","ptest2.php?action=fsock&ip="+ranges[i][x]+"t=" + Math.random(),false);
xmlhttp.send();
}
div.innerHTML = div.innerHTML + '<\p>';
}
div.innerHTML = div.innerHTML + '<p>===============================================================</p><p>Starting ping test using curl...</p>';
for (var i=0,len=domains.length; i<len; i++)
{
div.innerHTML = div.innerHTML + '<p>' + domains[i] + '<br />';
for (var x=0; x<ranges[i].length; x++)
{
div.innerHTML = div.innerHTML + ranges[i][x] + '..... ';
xmlhttp=new XMLHttpRequest();
xmlhttp.onreadystatechange=function()
{
if (xmlhttp.readyState==4 && xmlhttp.status==200)
{
if(xmlhttp.responseText){
div.innerHTML= div.innerHTML + "<font color='green'><strong> Online!</strong></font><br />";
} else {
div.innerHTML= div.innerHTML + "<font color='red'><strong> Offline!</strong></font><br />";
}
}
if (xmlhttp.readyState==4 && xmlhttp.status==500)
{
div.innerHTML= div.innerHTML + "<font color='red'><strong> Ping Timed Out!</strong></font><br />";
}
}
xmlhttp.open("POST","ptest2.php?action=curl&ip="+ranges[i][x]+"t=" + Math.random(),false);
xmlhttp.send();
}
div.innerHTML = div.innerHTML + '<\p>';
}
</script>
<?php
} else {
if($_POST['action'] == 'curl'){
$ch = curl_init();
curl_setopt($ch, CURLOPT_URL, $_POST['ip']);
curl_setopt($ch, CURLOPT_RETURNTRANSFER, 1);
curl_setopt($ch, CURLOPT_FRESH_CONNECT, 1);
$output = curl_exec($ch);
curl_close($ch);  
if (!$output)
{
die(0);
}
else
{
die(1);
}
}
if($_POST['action'] == 'fsock'){
if (!$socket = @fsockopen($_POST['ip'], 443, $errno, $errstr))
{
die(0);
}
else
{
die(1);
}
}
}
?> 

 

I got all of Paypal's ip-addresses online but still no payment getting through. Probably i'll have to contact my clients ISP to change the IP for the domain/move the domain to a different server.

[hansoft]

Only 1 time I have seen AT&T blocking an IP from an ISP. I think it is more likely, that the webhost has an incompatible setup on PHP.

 

You should check your hosts PHP with phpinfo() and see if that especially "php_curl" is enabled. Also "php_openssl" could be a good idea.

[gamejacker]

ok, moved server and now my PayPal api is working fine, my host checked and the api was indeed timing out going though AT&T

[aislingcanty]

Hi,

 

Does anyone know what is causing this problem? Is there a solution yet?

 

I am having the same issue with my website and have contacted Paypal, my web host provider, my internet service provider and my web developer and none have been able to figure out the problem.

 

Is the last resort moving my website (which is on a shared server) to a new server? If so, is there not a risk that this may happen again?

 

Thanks - any advise would be greatly appreciated.

Regards,

Aisling

[schottoftcom]

I also get the same message, i'll get back when it's done. This is Schott-Oft. All the best.

[aislingcanty]

Thanks Schott-Oft, I'm looking into the option of changing my server as Paypal has not worked for nearly 2 weeks and I can't seem to get to the bottom of it.

 

I saw earlier in the post that that seems to have fixed the problem for some people, so it's worth a shot.

 

Let me know if you figure out another solution in the meantime, thanks so much for your help

Aisling

[aislingcanty]

Has anyone found a solution yet? Really really at my wits end with this. I have requested my hosting provider to enable Curl which they have but it hasn't made a difference.

 

Looks like my last resort is to get them to get the server that my website is on but I'm really not hopeful that that will work either.

 

Please, has anyone got any advise? I would be most grateful.

[symanski]

Frustratingly it seems we're having another round of blockages.   I do feel sorry for those who are suffering from this while trying to install a new copy of Prestashop.   How you'd know which part is causing you trouble must be mighty frustrating!

 

And mighty frustrating it is this time.   It's now intermittant the error.   You can have it blocked one moment, clear the next, and later blocked again.

 

My webhost have been very good up to now but they've just called effectively throwing in the towel.   They start running dianostics only for the blockage to clear and they're stuck.   They're asking me to contact PayPal; I know that will be a dead end.   I can't blame them really because it's not my host nor is it PayPal.   But rather something intangeble that none of us know about or can touch.

[symanski]

I've tried running your script along side mine, but it doesn't work.   Maybe it's just my server.   Sorry.

 

What'd I'd recommend is that you break the orignal script up and run only smaller segments that don't hit your time out limit.   It is in segments and easily broken up.   If you seen the size of the original scripts...

 

I also looked through the PayPal API and the domain it goes to (not IP addresses specifically) is covered by this test.   The IP addresses are those quoted by PayPal as being used by them for those domains.

 

 

While trying to sort out the blank PayPal error for one of my clients i've tried to use the pingtest script detailed on page 5.
Because of the script reaching a timeout i got a error 500.
To prevent the error 500 i've modified the pingtest script to use ajax calls to test both fsock AND curl connectivity.
Here's the full script:

(cut)

I got all of Paypal's ip-addresses online but still no payment getting through. Probably i'll have to contact my clients ISP to change the IP for the domain/move the domain to a different server.

 

[Twinkles]

This is happening to as of 9pm last night?  I run the script (on page 5) and it shows all online.  I have two sites on the server (two different domains) and both are failing.

[mapb_1990]

also suddenly started having this problem. what is the solution?

[g3rtrud]

me too, i tried ping test that I found somewehere in this topic and it worked. cURL is enabled. Any suggestions?

[symanski]

Just a quick update.   I've been having intermittent problems recently.   Often it's blocked, then check again later and it's clear again.   This is most frustating and is costing me money.

 

My webhost tried to investigate but when they do the block clears and they're stuck.   They told me to contact PayPal and tell them that not on their servers but routers for France, Portugal and the UK which seems to be affected.

 

It's now TWO WEEKS since contacting MTS at PayPal.   I have had no response from them.   It may not be their fault, but not replying is just DISGUSTING.   When we as retailers lose money because of this so does PayPal.

 

Anybody got an alternative to PayPal?

[Augustina12]

Hi am having paypal error in my website from Prestashop
my customers can not pay via paypal in my online shop ...they got this message
Authorization to PayPal failed

Please refer to logs:

PayPal response:
TIMESTAMP -> 2013-09-24T14:30:41Z
L_ERRORCODE0 -> 10002
L_SHORTMESSAGE0 -> Security error
L_LONGMESSAGE0 -> Security header is not valid
L_SEVERITYCODE0 -> Error
PayPal returned error

my website is www.gooddeedsmall.com

 

I later called Paypal and they linked me to their tech team below is their reply

quote.....................

This error occurs because you need to set your permissions in your PayPal account. In order for a third party to make API calls on your behalf, you have to explicitly grant them permission to do so. Please note that in order to find the API PARTNER USERNAME which must be granted permission, you will have to contact your shopping cart provider . I would recommend specifically asking for the API partner Username. Once you get that, you can follow the instructions below to give a third party permission to make API calls on your behalf:

 

unquote................................

 

I have tried calling PrestaShop on phone however this has been difficult-pls help.

 

[email protected]
 

 

[PrestaHeroes USA]

Hi am having paypal error in my website from Prestashop

my customers can not pay via paypal in my online shop ...they got this message

Authorization to PayPal failed

 

Please refer to logs:

 

PayPal response:

TIMESTAMP -> 2013-09-24T14:30:41Z

L_ERRORCODE0 -> 10002

L_SHORTMESSAGE0 -> Security error

L_LONGMESSAGE0 -> Security header is not valid

L_SEVERITYCODE0 -> Error

PayPal returned error

 

my website is www.gooddeedsmall.com

 

I later called Paypal and they linked me to their tech team below is their reply

quote.....................

This error occurs because you need to set your permissions in your PayPal account. In order for a third party to make API calls on your behalf, you have to explicitly grant them permission to do so. Please note that in order to find the API PARTNER USERNAME which must be granted permission, you will have to contact your shopping cart provider . I would recommend specifically asking for the API partner Username. Once you get that, you can follow the instructions below to give a third party permission to make API calls on your behalf:

 

unquote................................

 

I have tried calling PrestaShop on phone however this has been difficult-pls help.

 

[email protected]

 

 

it's best to create a new post as this is not similar enough to original to add yours....that being said...

please review

http://forge.prestashop.com/browse/PSCFI-2149

[brownd92]

Now having the same problem. Ive pinged the IP addresses as per on their website here https://ppmts.custhelp.com/app/answers/detail/a_id/92 and all seem to be fine.

However, Im getting the blank paypal error as described at the start of this discussion. This was working and stopped...

 

Thanks in advance.

[symanski]

Now having the same problem. Ive pinged the IP addresses as per on their website here https://ppmts.custhelp.com/app/answers/detail/a_id/92 and all seem to be fine.

However, Im getting the blank paypal error as described at the start of this discussion. This was working and stopped...

 

Thanks in advance.

Ping uses a different port so can work but the script takes note of this and uses the same port as payments would be connected via (443).   So best to use the scrip on page 5 (from memory).   It's not the IP address which is being blocked, but the IP address on that port which is being blocked.

 

The script is probably the most effective tool we have to confirm that you're suffering from this problem.   I do have to add that with myself it's been an intermittant problem recently so even if it comes back clean you have to try throughout the day to find times when it doesn't.   Very frustrating!

[SandraDW]

I have the same problem (after update of my PayPal module to version 3.6.1).

Prestashop version 1.5.4.1

[cathyksf]

I think i have got the same error.

I have received a bunch of email like below...

 

 

 

Hi,

 

Error reporting from your PayPalAPI module

 

A client has encountered a problem with the module PayPalAPI, see the report:

 

 

 

VnC Online - Smiley Organic Fashion powered with PrestaShop™

 

 

Anyone has any luck resolving this? It's christmas and it's quite annoying to have this error around this time...

 

I am not technical so please help me.....

[adjhpt2013]

*ERROR*  2013/12/19 - 16:08:44: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ')' at line 3<br /><br /><pre>

DELETE FROM `ps_module_currency`

WHERE id_shop = 1

AND `id_module` IN ()</pre> at line 613 in file classes/db/Db.php

 

buenas tengo este mismo problema y no se que hacer ya por favor

[Sexshop Pec-Per]

adjhpt2013 yo estoy en la misma situación, en el foro español abri un par de temas que se relacionan entre si por la imconpatibilidad a ver si conseguimos que alguien alumbre 

http://www.prestashop.com/forums/topic/303561-muy-urgente-error-de-pago-con-paypal/?do=findComment&comment=1535884

 

http://www.prestashop.com/forums/topic/301237-no-aparece-casilla-canjear-cup%C3%B3nincompatibilidad-con-paypal/?do=findComment&comment=1523149

[florinvg]

hello

 

my site is florariadulciurilor.ro and i have a problem with PayPal module 3.6.5

i have no error at instalation but there are the following issues:

- if i use the check-out button on a product's page all i get is a blank page with this URL : http://florariadulciurilor.ro/modules/paypal/express_checkout/payment.php

- if i try to finalize the order using the cart and following all the steps, when i get to payment methods i have no Paypal option.....

 

i have tried to use the PayPal USA, Canada 1.3.1 module but i get this message: "- paypalusa :
Sorry, this module has been designed for stores based in USA, Canada and Mexico only. Please use the classic PayPal Addon instead."

 

any ideas?

 

thank you

florin

[mkkorleone]

Hi i have problem with paypal,when i' m trying to use .

 

 

ERROR OCCURRED:

Please try to contact the merchant:

1. <b>PayPal response:</b>
2. TIMESTAMP -> 2014-02-24T11:21:16Z
3. L_ERRORCODE0 -> 10605
4. L_ERRORCODE1 -> 10472
5. L_SHORTMESSAGE0 -> Transaction refused because of an invalid argument. See additional error messages for details.
6. L_SHORTMESSAGE1 -> Transaction refused because of an invalid argument. See additional error messages for details.
7. L_LONGMESSAGE0 -> Currency is not supported
8. L_LONGMESSAGE1 -> CancelURL is invalid.
9. L_SEVERITYCODE0 -> Error
10. L_SEVERITYCODE1 -> Error
11.  

My site is beautyandpower.eu prestashop 1.5.6.2

[liviaboutique]

Hi All

 

I have a problem with my paypal payment.

 

I think i have got the same error.

I have received a bunch of email like below...

 

 

 

Hi,

 

Error reporting from your PayPalAPI module

 

A client has encountered a problem with the module PayPalAPI, see the report:

 

 

 

VnC Online - Smiley Organic Fashion powered with PrestaShop™

 

 

Anyone has any luck resolving this? It's christmas and it's quite annoying to have this error around this time...

 

I am not technical so please help me.....

I have the same problem, anybody knows how to fix it.Thanks

[srtk]

same problem for days now, tried everything and reinstalling earlier versions of the module swell… any help ?

[liviaboutique]

same problem for days now, tried everything and reinstalling earlier versions of the module swell… any help ?

Hi

I moved my shop to other server and it is works now.

This is a problem with AT&T company they are block IP

Thanks

[srtk]

Hi,

 

thank you. I have talked to my host and they tell me they see the following fatal errors in the log :

 

 

what should i do ?

[liviaboutique]

Hi,

 

thank you. I have talked to my host and they tell me they see the following fatal errors in the log :

 

 

what should i do ?

Hi you can send that to paypal technical support and they should help you.Thanks

[giasemis]

Hi,   Error reporting from your PayPalAPI module   A client has encountered a problem with the module PayPalAPI, see the report:   PayPal response:

->

 

 

After  more than two years where  paypal and prestashop working without problems now we receive the errors above.

 

I have updated the paypal module to the latest one but the error persist.

 

More strangely paypal payments are working normally for 3-4 days per week and the rest of the week

payments aren;t possible and we receive the error above.

 

Prestashop store is 1.4.9 and Paypal module: 3.7.2.

 

Where should I check for resolution? I read this thread couple of time but not really solution except that problem suddenly resolved 

Is something that my host should check;

 

 

Thanks in advance 

Gerasimos

[ibenschop]

Hi,

 

Having the same issue. We are unsure what changes PrestaShop 1.6, paypamodule 3.7.2. Any help would be great

 

Thanks,

 

Ian

[giasemis]

Paypal technical support has  replied to me about this issue

They point me to the following thread 

 

http://www.prestashop.com/forums/topic/208395-paypal-error-occurred/

 

which seems that provide a solution about the problem

[ibenschop]

Thanks for you reply. I have had no luck with any of the solutions. Will debug further and contact paypal.

 

Thanks again,

Edited November 23, 2014 by ibenschop (see edit history)

[salivatears]

I just follow this and works for me.

 

http://www.prestashop.com/forums/topic/297071-soved-paypal-expresscheckout-error/

 

 

1. just delete the paypal module

2. copy it again from a backup

3. configure the API details

4. save

5. test

[d1bizstop]

Hello all. 

 

I started having this same problem on a Prestashop v1.5 (with PayPal v3.6.6) store a few days ago. In my search for a solution I landed on a this thread dating back to 2012 and read all 13 pages of it. From what others were saying, the conclusion was that there was some communication problem along the route between PayPal and the affected sites/servers.

 

I did as suggested by a few and created a clone of my site on a server at a completely different web host (in a country on the other side of the globe) but the problem persisted. Then I decided to test another Prestashop store (v1.3) I have on the original server. That one is still using PayPal v1.0. I found that PayPal checkout was working fine on this site with the older PayPal module.

 

This led me to conclude that it was not the server but something to do with the PayPal module. I did a Google search for the phrase "paypal api update 2015". This eventually led me to one of PayPal's Technical Support page: https://ppmts.custhelp.com/app/answers/detail/a_id/1182/kw/prestashop which states: 

"As of January 12, 2015 at 12:01 a.m. Pacific Standard Time (PST), PayPal has discontinued support for Secure Socket Layer version 3 (SSL 3.0)"

 

Scrolling down to the Prestashop link took me here: https://www.prestashop.com/forums/topic/380185-paypal-modification-ssl-v3-to-tls/

 

I followed the instructions on that page to manually update my PayPal module to v3.8.1 and voila! the PS v1.5 store is working perfectly on both servers.

 

Hopefully this will be of help to my fellow PS users.

[catchop]

Almost same problem, but mine is slightly different.

 

Now I'm using paypal V3.9.0 on prestashop 1.6.0.9.

When this payapl error occurs, it takes buyers back to my website and only says 'error occurred'.

And unlike others, my problem only occurs randomly on my website, which means buyers payments go smoothly when the error doesn't occur, but it still keeps occurring from time to time.