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Email confirmation with empty fields

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I have a strange problem:

I have a site with Prestashop

I use the dutch and french language.

Everything works fine

Sending an email to myself, I receive a confirmation with only the emailaddress of myself (or the client).

I do not get the information with the fields : name, company , phonenumber etc.

What can be the problem here?

And how do I solve this?

I hope somebody can help me.


kind regards



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This concerns my post above, here some more info. This is what I see on my emails:



Contact - Votre message a 鴩 envoy鼯td>


Nous vous remercions de nous avoir contact鬠votre message sera trait頤賠que possible.


Entreprise: {companyname}


Nom: {contactperson}


Telephone: {phonenumber}


Ville: {town}


Pays: {country}


Votre message:


Nous vous contacterons d賠que possible pour r鰯ndre ࠶otre question.

We zullen U zo spoedig mogelijk antwoorden.

We will gladly contact you as soon as possible

Edited by Fiedel (see edit history)

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Hi. I have the same problem. I have some custom fields created by me for the registration form and when someone makes an order i don't receive the proper field i see like this " {companyname}, {numberofregistration} etc " . So far i don't know how to make them to work.

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