Missing Country and State field when updating address

[gurjit]

I am really disappointed that I am unable to find any solution to the following problem:

 

When customer tries to add new address after registration or update an address, the website dispalys FATAL ERROR.

 

 

 

Please guide me how to fix this, it is costing my business a lot.

 

www.zaika.com.au

 

Gurjit

Edited June 11, 2012 by gurjit (see edit history)

[gurjit]

Is there any way to get help on this matter. Please advice I urgently need to fix this issue. Any help is appreciated

[halennoor]

i was just doing a fast check and apparently upon the submit i got directed to a page with the fatal error as mentioned.

 

try look into your address.tpl file and see if you should have this, just in case you have made some changes there.

 

<a class="button" href="{$link->getPageLink('addresses.php', true)}" title="{l s='Previous'}">« {l s='Previous'}</a>

<input type="submit" name="submitAddress" id="submitAddress" value="{l s='Save'}" class="button" />

 

 

and also see if you have changed the Preferences> SEO & URL , check your friendly URL link correctly.

 

if you have addresses.php to addresses and not address

 

Hope it helps

Edited June 11, 2012 by halennoor (see edit history)

[gurjit]

i was just doing a fast check and apparently upon the submit i got directed to a page with the fatal error as mentioned. try look into your address.tpl file and see if you should have this, just in case you have made some changes there. « {l s='Previous'} and also see if you have changed the Preferences> SEO & URL , check your friendly URL link correctly. if you have addresses.php to addresses and not address Hope it helps

 

Iaddress.txt

 

I tried to change the tpl but still does not work

 

I attached address tpl code and seo screen short.

 

Gurjit

[halennoor]

Did you set the Force Compile to Yes and Cache to No on your Preferences>Performance tab?

[gurjit]

Did you set the Force Compile to Yes and Cache to No on your Preferences>Performance tab?

 

 

Force Compile is set to No and Cache to Yes. Should it be other way around?

 

Also http://forge.prestashop.com/browse/PSCFI-2784

 

Look at the bottom of above link, similar problem but I am unablr to understood what to do

 

Gurjit

[halennoor]

Force Compile is set to No and Cache to Yes. Should it be other way around?

 

Also http://forge.prestas...owse/PSCFI-2784

 

Look at the bottom of above link, similar problem but I am unablr to understood what to do

 

Gurjit

 

 

Just for developing/debugging:

Preferences>performance > Force compile > yes Cache> No.

 

 

When you are done you can turn it to Force Compile>no and cache> Yes

[officestarmb]

you should do like this:

 

1) go to - shipping - countries options - set your country - Restrict countries in FO by those delivered by active carriers - check ;

2) from the same pannel select your country - enable - edit - uncheck Contains following states;

 

 

Succes!!!!

[gurjit]

Thanks !! Followed above instruction

 

Now the error mesage we receive upon saving is "INVALID TOKEN". This message is when we select country as AUSTRALIA.

 

However when no country is selected it still gives "fatal error"

 

Further guidance required

 

Gurjit

 

you should do like this:

 

1) go to - shipping - countries options - set your country - Restrict countries in FO by those delivered by active carriers - check ;

2) from the same pannel select your country - enable - edit - uncheck Contains following states;

 

 

Succes!!!!

 

Thanks !! Followed above instruction

 

Now the error mesage we receive upon saving is "INVALID TOKEN". This message is when we select country as AUSTRALIA.

 

However when no country is selected it still gives "fatal error"

 

Further guidance required

 

Gurjit

[halennoor]

this may help you

[4saleusa]

helped me. main country was USA and USA had disabled template address field, so I restored regular template and is done, thanks

[indie-Zine]

Could someone here help me with this >>> it is related http://www.prestashop.com/forums/topic/183250-no-zone-to-match-your-address/

[glennlawre]

This solved this issue for me - http://www.prestashop.com/forums/topic/174926-creating-a-new-account-address-country-drop-down-is-empty-causing-error-message/

 

Hi rachel,

In your Back Office, please go to Shipping > Countries and select the UK. There, please check if Country:name is listed under "Address Format." If not, that is likely the cause of your error.

 

 

I hope this helps.

 

-Mike