darthvazor Posted April 3, 2012 Share Posted April 3, 2012 I updated to 1.4.7.2 and I click on module tab and its nothing there. What to do?? Please take look at my attachment, its snapshot of picture. Thanks. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted April 3, 2012 Share Posted April 3, 2012 Hi darthvazor, This is often an issue with your website's memory_limit. Who is your hosting provider? -Mike Link to comment Share on other sites More sharing options...
darthvazor Posted April 3, 2012 Author Share Posted April 3, 2012 I use http://www.zzhosting.com/ for my hosting. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted April 3, 2012 Share Posted April 3, 2012 I use http://www.zzhosting.com/ for my hosting. I would recommend that you give them a call and find out what your memory_limit is currently set at. If it's 32M, ask them to increase it to 64M. Most hosts should have no problems doing that for you, but if they're uncooperative I'll be happy to provide you with some additional suggestions on some of PrestaShop's preferred hosting providers, where you can sign up through us for a preferred rate. -Mike Link to comment Share on other sites More sharing options...
darthvazor Posted April 3, 2012 Author Share Posted April 3, 2012 Ok thank you. I am contacting them right now. I will keep you posted. Thanks. Link to comment Share on other sites More sharing options...
darthvazor Posted April 3, 2012 Author Share Posted April 3, 2012 They increased to 128mb. What to do to refresh module? I refresh my browser and module section is still blank. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted April 3, 2012 Share Posted April 3, 2012 Hi darthvazor, What is your URL? Can you please place the attached file ni the root of your store, and then let me know when you've done so? phpinfo.php -Mike Link to comment Share on other sites More sharing options...
darthvazor Posted April 3, 2012 Author Share Posted April 3, 2012 http://danielpinnell.com/prestashop/phpinfo.php Link to comment Share on other sites More sharing options...
Mike Kranzler Posted April 3, 2012 Share Posted April 3, 2012 And have you already cleared your browser and smarty caches? -Mike Link to comment Share on other sites More sharing options...
darthvazor Posted April 3, 2012 Author Share Posted April 3, 2012 How do I clear the smarty caches? Link to comment Share on other sites More sharing options...
Mike Kranzler Posted April 3, 2012 Share Posted April 3, 2012 How do I clear the smarty caches? Access your site via FTP and delete everything EXCEPT index.php in your tools/smarty/cache and tools/smarty/compile directories. -Mike Link to comment Share on other sites More sharing options...
darthvazor Posted April 3, 2012 Author Share Posted April 3, 2012 Done. I refresh my browser, still blank. I used several different browser and all are blank. Really odd.. Link to comment Share on other sites More sharing options...
darthvazor Posted April 3, 2012 Author Share Posted April 3, 2012 Can I have your email address and I could give you the access to my shop and get to the point faster to solve the problem? Link to comment Share on other sites More sharing options...
Mike Kranzler Posted April 3, 2012 Share Posted April 3, 2012 Can I have your email address and I could give you the access to my shop and get to the point faster to solve the problem? Unfortunately, I cannot do that due to the rules of the PrestaShop forums. If you would like, you can check the report on this in The Forge for additional suggestions on how to resolve this. -Mike Link to comment Share on other sites More sharing options...
darthvazor Posted April 3, 2012 Author Share Posted April 3, 2012 Ok thank you for your help. Wish me a good luck! Link to comment Share on other sites More sharing options...
Mike Kranzler Posted April 3, 2012 Share Posted April 3, 2012 A good luck! -Mike Link to comment Share on other sites More sharing options...
mercro Posted April 3, 2012 Share Posted April 3, 2012 Im getting the same Link to comment Share on other sites More sharing options...
mercro Posted April 3, 2012 Share Posted April 3, 2012 Solved deleting all unnecessary modules. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted April 3, 2012 Share Posted April 3, 2012 Solved deleting all unnecessary modules. I'm glad you were able to resolve this! That is the non-hosting provider method of resolving this issue as I suggested above. Both accomplish the same thing: clearing up memory for the existing modules. Happy selling! -Mike Link to comment Share on other sites More sharing options...
zackv1 Posted April 4, 2012 Share Posted April 4, 2012 Daniel, I have the same problem when upgrading to v1.4.7.2. Follow Prestaforge instruction above your comment. Go to your ftp and edit /config/config.inc.php. Then scroll down to line 29 @ini_set('display_errors', 'off'); Change from 'off' to 'on'. Go to your BO and Modules and it should tell which module(s) is giving you errors that cause your back office from displaying Modules tab. For me it was the Paysafecard module, and after deleting it. My BO Module tab works. 5 Link to comment Share on other sites More sharing options...
Rhapsody Posted April 4, 2012 Share Posted April 4, 2012 I had the same problem and turned on error reporting in config.inc.php /* Debug only */ @ini_set('display_errors', 'on'); //default off define('_PS_DEBUG_SQL_', true); //default false This resulted in the reporting of the paysafecard module which I do not use causing the error. I deleted this module and all is well. I have reported this on the forge #PSCFI-5366 Link to comment Share on other sites More sharing options...
tom52 Posted April 5, 2012 Share Posted April 5, 2012 Daniel, I have the same problem when upgrading to v1.4.7.2. Follow Prestaforge instruction above your comment. Go to your ftp and edit /config/config.inc.php. Then scroll down to line 29 @ini_set('display_errors', 'off'); Change from 'off' to 'on'. Go to your BO and Modules and it should tell which module(s) is giving you errors that cause your back office from displaying Modules tab. For me it was the Paysafecard module, and after deleting it. My BO Module tab works. Thank you, it was paysafecard for me too. 1 Link to comment Share on other sites More sharing options...
Mike Kranzler Posted April 5, 2012 Share Posted April 5, 2012 I'm glad we were able to help you resolve this! We have fixed this on the SVN, and it will be reflected in our next release. -Mike Link to comment Share on other sites More sharing options...
darthvazor Posted April 9, 2012 Author Share Posted April 9, 2012 /* Debug only */ @ini_set('display_errors', 'off'); define('_PS_DEBUG_SQL_', false); I deleted the paysafecard module. It works now. Thank you! Link to comment Share on other sites More sharing options...
Mike Kranzler Posted April 9, 2012 Share Posted April 9, 2012 /* Debug only */ @ini_set('display_errors', 'off'); define('_PS_DEBUG_SQL_', false); I deleted the paysafecard module. It works now. Thank you! Great, I'm glad we got this working! Happy selling! -Mike Link to comment Share on other sites More sharing options...
mejialucy Posted May 31, 2012 Share Posted May 31, 2012 (edited) Hello Mike, I have the same problem. I attach a screenshot. When I try to lad a modules tab, the syste says: Warning: require(/home/xxxclasses/backward_compatibility/backward.php) [function.require]: failed to open stream: No such file or directory in /home/xxx/Module.php(408) : eval()'d code on line 68 Fatal error: require() [function.require]: Failed opening required '/home/xxx/classes/backward_compatibility/backward.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/xxx/classes/Module.php(408) : eval()'d code on line 68 Could you help me with this? Edited May 31, 2012 by mejialucy (see edit history) Link to comment Share on other sites More sharing options...
Mike Kranzler Posted May 31, 2012 Share Posted May 31, 2012 Hi mejialucy, This is a separate issue from the one posted on this thread. Per the rules of the PrestaShop forums, please post it as its own thread to get assistance. -Mike Link to comment Share on other sites More sharing options...
mejialucy Posted May 31, 2012 Share Posted May 31, 2012 Ok thanks Link to comment Share on other sites More sharing options...
Eloy Posted July 20, 2012 Share Posted July 20, 2012 Daniel, I have the same problem when upgrading to v1.4.7.2. Follow Prestaforge instruction above your comment. Go to your ftp and edit /config/config.inc.php. Then scroll down to line 29 @ini_set('display_errors', 'off'); Change from 'off' to 'on'. Go to your BO and Modules and it should tell which module(s) is giving you errors that cause your back office from displaying Modules tab. For me it was the Paysafecard module, and after deleting it. My BO Module tab works. This is it. I´d the same problem and i solve with this great idea. Delete the kwixo module. Thanks Regards. Link to comment Share on other sites More sharing options...
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