Mail Alerts module not working - Addons, modules and themes developers - PrestaShop

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Mail Alerts module not working

mail alerts


Posted 07 March 2012 - 07:51 PM


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Could anybody help me with the Mail Alerts (v 2.2) module? It doesn't send any merchant notifications when new order is placed. Should I hook the module somewhere?

I'm using prestashop

Thanks for the help.


Posted 07 March 2012 - 08:10 PM

Mike Kranzler

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Hi phototravel,
Can you please click "Configure" on the Mail Alerts module in your Back Office and confirm that the email address(es) listed under "Send to these email addresses" are correct?

I am no longer PrestaShop's Community Manager. Please direct all PrestaShop Forum requests to Benjamin Utterback or Patric Codron


Posted 07 March 2012 - 08:13 PM

El Patron

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my mail alerts is hooked to: customerAccount,productOutOfStock,myAccountBlock

also follow what Mike above said..

good luck!


Posted 10 April 2012 - 06:14 PM


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Hi, did you manage to get it fixed? I have the same issue, I am not receiving New Order notifications.

- I have entered a correct email address
- The module is hooked to Customer account page display in front office, Product out of stock, My account block
- I have already reset the module and disabled and enabled it.

Any other ideas?


Posted 21 May 2012 - 04:35 PM


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i too have a problem with this module..
it is sending mail more than 1 time to the customers who opted for.

for example

step 1 - customer puts his email when the product is out stock
step 2 - the system sends him a mail with the availability of the product

these are the 2 steps the module should perform. but strangely it is sending a blank email after few minutes. which does not make much seance.

and one more thing i noticed is.. it is always sending a mail to that customer.. when ever the products comes in stock..


Posted 06 June 2012 - 05:17 PM


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If you have your store in other language you have to manually create folders for your language.

Example :


And copy all files from /modules/mailalerts/mails/en ( English, and traslate them if needed).

Otherwise prestashop mail alert 2.2 WILL NOT SEND EMAIL !


Posted 10 June 2012 - 11:10 AM


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I have problem with mail_alerts 2.2 module.

After place new order customer receive mail alert but shop owner doesn`t receive order alerts.
I use the same code like some other shop on that domain and setting are the same and everything it`s ok.
Test mail is ok it`s comming when I test it.

I have two shop on one domain but it`s on different subdomains

And both are sending on same mail

first shop is older and when I place order it`s coming mail alert but second shop doesn`t send mail_alerts when I place order but customer receive mail with order information.

I use prestashop 1.4.3

Do you have some idea what`s happening?


Posted 22 August 2012 - 08:54 AM


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Did you find a solution for the shop owner notification? I have the same problem and am using paypal.

Thanks for your reply.



Posted 22 August 2012 - 09:19 AM


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First in contact information you must have domain e-mail ""
Second, in mail alerts module I always use gmail e-mail because it is never make me problem
and third thing is wrote Mat2000 above my post and last time it helped


Posted 23 August 2012 - 04:00 PM


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thanks for all the information guys

free submit url rumah dijual


Posted 17 December 2012 - 12:51 PM


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Strange but really @gmail works. Test-user with address receives emails but I can not receive order alert tom my email address at the same domain.


Posted 17 December 2012 - 05:12 PM


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one email address per line and last line must be empty!!!


Posted 15 January 2013 - 07:47 AM


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Hi all,

I have Prestashop and Mail Alerts v2.4 installed. I have enabled the Customer Notifications - Gives the customer the option of receiving a notification for an available product if this one is out of stock option.

The strange thing is - although my product is still available (has stock) - it is still allowing the customer to sign up for alerts when the product becomes available... shouldn't it just hide this feature altogether? Please see screenshot here: .

Could anyone advise how could I remove the feature when the product is still in stock? Thanks so much for your help in advance.


Posted 18 March 2013 - 11:34 PM


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Hi folks!

I run Prestashop and have problem with Mail Alert regarding Product availability notification.

So when product is out of stock and user enters e-mail then error appers (Your e-mail address is invalid)

I have tried inserting several e-mail addresses, with and - but same error.
Can you help and advice what change do I need to make in the code of the module, so that e-mails would be valid?

Also, weird thing is that, when product is out of stock, then notification alert is available and can be seen in IE9 and Mozilla, but not in Chrome.

You can try with thsi product for example:

Thanks in advance,
Innar from Estonia


Posted 20 June 2013 - 09:50 AM


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I updated to and I cannot see the box where customer can put his e-mail address for product availability notification.
As well the customer rating (stars) are missing and add second customer comment is not possible.

Maybe something with the hooks?

Thanks for advice

Edited by lubosl, 26 June 2013 - 10:01 PM.

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