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Partial refund to customers on Prestashop

Question

Hi there

 

Does anyone know how to do a partial refund on Prestashop?

 

Currently, I'm only able to refund the products. Even when I do a product refund, nothing on the customer's order states that they've been refunded X amount. I need to refund the product and/or X amount but not the whole order.

 

Also, after the refund, the order should read the new total right?

 

Please help. Thank you :)

 

Jessie

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3 answers to this question

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You can give them credit slips.

 

 

Hi Richard

 

Thank you for the reply. Credit slips don't work as sometimes we have products that are out of stock but the customer has ordered them. What I need is some way of reflecting that the products have been removed and the gateway payment has refunded part of the amount.

 

Thanks

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